Backup failed: Backup endpoint is not active

[ByMynix]

Hey, I get this error message as soon as the automatic backup starts and the backup cancels. Since I run my Cloudron server as a home server, my assumption is that the "forced disconnection by the provider" interrupts the Internet connection and the backup location (Hetzner Storage Box / CIFS) has to be remounted, see here:

I have already tried it, after a remount the backup can be started again normally. My question is this: Is there a way to avoid this error message without having to remount manually every day (before each backup)? Possibly via a cron job or something similar?

[nebulon]

the mountpoints are setup to be managed by systemd. I guess cifs can't deal with disconnects well in that case. Can you maybe add ,x-systemd.automount to the Options= field in the /etc/systemd/system/mnt-cloudronbackup.mount unit and run systemctl daemon-reload and lets see if this improves things, then we can fix this in the next release.

[girish]

Incidentially, this is also root cause for the issues @opensourced is facing when copying large amounts of data. The CIFS disconnects sporadically and looks like something on Hetzner side. Maybe some keepalive/timeout .

[ByMynix]

@nebulon Alright. I have now added it once, let's see if it fixes itself with the next backup tomorrow. I will report then

[ByMynix]

@girish Possibly something also on the Hetzner side yes, but so far I have not had any connection problems with the Hetzner Storage Box. It only happens after the forced disconnection at night that the CIFS mount is no longer active. The only thing could be an integrated timeout. Although it would be very strange. The forced disconnection until the IPs are reconnected at night is around 10-20 seconds. Maybe Hetzner Storage Box binds itself to the IP while the mount is active? I don't know enough about it, just a vague guess

[ByMynix]

@nebulon Unfortunately it didn't work.