Cloudron account seems not to be connected correctly

[opensourced]

I have this issue now on at least 2 Cloudron instances that were working correctly for a long time.

Now, when I want to install a new app from the store, It asks me for the Cloudron login. When provided, this request results in a timeout. However when i check in the settings, I see the correctly linked account. Also on the Cloudron-console, everything looks correct. How can i fix that?

Thanks!

[necrevistonnezr]

Check: Browser? Adblocker? DNS-Filter?

[opensourced]

None of those seem to be the issue...
Its the POST request to https://my.instance.com/api/v1/appstore/register_cloudron that results in a 424:

status "Failed Dependency"
message "Timeout of 30000ms exceeded"

[nebulon]

We saw this yesterday when Cloudflare DNS was used on one of @BrutalBirdie 's instances. Are you using Cloudflare DNS?

[opensourced]

yes i do.. this is likely the same issue then..

[nebulon]

The issue was that Clouflare API was down, I think it is working again though by now. At least https://www.cloudflarestatus.com/ does not report the issue anymore. Does it work by now?

[opensourced]

I actually still have this issue. The instance is also not able to renew the certs, however on the vm DNS resolution seems to work correctly. There is a support ticket via Email open. Once I solve it, I can give a update here.

[nebulon]

Wasn't the initial issue related to installing apps and not renewing certs? Maybe this is a different issue then.

[opensourced]

Hi, I just wanted to follow up on this. We found the relating issue in this case which resulted in several different problems. In that case, it was bug in a firmware update on a firewall and not related to Cloudron and can be marked as resolved. Thank you anyway for your help.