Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 8.0.1.31)

[aduthapa]

Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 8.0.1.31)

[girish]

Usually this happens when the link between onlyoffice and nextcloud is not working. Did you change the onlyoffice secret ? Does it work if you use the "connect to demo server" option ? That will help narrow down if it's the nextcloud app issue or onlyoffice connection.

[aduthapa]

Log files

https://support-tools.com/?cb6cc4e71718f273#8MaY3bRc5tG3cXy5QFVHCGd1DzPFFn7FBgrE6TfSumpa

[aduthapa]

[aduthapa]

@girish please check

[nebulon]

The onlyoffice app seems to be up and running and also publicly reachable. Can you run the cloudron-support --troubleshoot tool via SSH on the server to verify the server and thus the apps can reach itself on the public route? This is required for nextcloud+office setups.

[aduthapa]

root@my:~# cloudron-support --troubleshoot
[OK] node version is correct
[OK] docker is running
[OK] MySQL is running
[OK] nginx is running
[OK] box is running
[OK] unbound is running
[OK] Dashboard is reachable via domain name
[OK] Domain documentcloud.pro is valid and has not expired

[aduthapa]

When I connect using the demo cloudron onlyoffice, it connects properly

[nebulon]

Have you tried to re-install the onlyoffice app instance? Have you changed any configs? There shouldn't be any difference from the app instance on the demo server or on any other server.

[aduthapa]

Yes, I have completed every reinstall, and reinstall of the app instance. It is not working.