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  1. Cloudron Forum
  2. Invoice Ninja
  3. Invoice ninja server 500 internal error

Invoice ninja server 500 internal error

Scheduled Pinned Locked Moved Solved Invoice Ninja
51 Posts 9 Posters 3.7k Views 11 Watching
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  • girishG girish

    This should be fixed now in the latest package.

    humptydumptyH Offline
    humptydumptyH Offline
    humptydumpty
    wrote on last edited by
    #21

    @girish Do I need to undo my temp fix that I did above after updating?

    luckowL 1 Reply Last reply
    0
    • humptydumptyH humptydumpty

      @girish Do I need to undo my temp fix that I did above after updating?

      luckowL Offline
      luckowL Offline
      luckow
      translator
      wrote on last edited by
      #22

      @humptydumpty I have removed PDF_GENERATOR=hosted_ninja and can confirm that the PDF creation works.
      Thank you Cloudron team.

      Pronouns: he/him | Primary language: German

      1 Reply Last reply
      3
      • humptydumptyH Offline
        humptydumptyH Offline
        humptydumpty
        wrote on last edited by
        #23

        @luckow Invoices/quotes emails are not being sent to the client when I remove PDF_GENERATOR=hosted_ninja

        Create a fake client & invoice and send it to yourself. Is it working?

        A tip I received from the upstream dev is to BCC yourself by going to:

        IN dashboard > settings > Advanced Settings > Email Settings >BCC Email

        1 Reply Last reply
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        • humptydumptyH Offline
          humptydumptyH Offline
          humptydumpty
          wrote on last edited by
          #24

          @girish email delivery doesn't work for me unless I keep PDF_GENERATOR=hosted_ninja in the env file. PDF generation works fine with or without that line now. Should I report this upstream as a new/separate issue?

          1 Reply Last reply
          1
          • A Offline
            A Offline
            AartJansen
            wrote on last edited by
            #25

            oh crap neither does mine!
            I've sent quite a few reminders today, and new invoices, I take it they are just failing silently and not queued anywhere?

            1 Reply Last reply
            1
            • luckowL Offline
              luckowL Offline
              luckow
              translator
              wrote on last edited by luckow
              #26

              You are right. There is something wrong with sending emails. I tried to send offers to my own e-mail address and checked https://my.example.org/#/emails-eventlog.
              The emails are going out, but to a completely different email address.
              Investigating (Invoice Ninja 5.10.2)

              Pronouns: he/him | Primary language: German

              1 Reply Last reply
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              • luckowL Offline
                luckowL Offline
                luckow
                translator
                wrote on last edited by
                #27

                ok. a few hours later.

                • Fresh install of invoice ninja seems to work.
                • my updated instance sends email exclusively to the mail address from user 1.
                • dashboard Recent Activity shows the problem

                sending mails works
                Stephan Luckow emailed invoice RG-240481 for ACME inc. to Jane Doe

                sending mails does not work anymore
                Stephan Luckow emailed quote 0023-0052 for ACME inc. to

                to is empty. Maybe there is a default setting in the code, if no "to" is set, it will be sent to the administrator account (or user 1).

                I have restored old versions of IN from backups.
                Up to v1.13.5, sending mails works. In v1.13.6 I have a problem with logging into my account. Next I will test v1.13.7.

                Side quest: In the latest version (in my updated instance) it is impossible to change the mail address of user 1 via the user interface.

                Pronouns: he/him | Primary language: German

                1 Reply Last reply
                1
                • luckowL Offline
                  luckowL Offline
                  luckow
                  translator
                  wrote on last edited by
                  #28

                  In my case, the problem starts with the emails in v1.13.7. Maybe in v1.13.6, but I can't log in in that version.
                  Next: updating from v1.13.5

                  Pronouns: he/him | Primary language: German

                  luckowL 1 Reply Last reply
                  0
                  • luckowL luckow

                    In my case, the problem starts with the emails in v1.13.7. Maybe in v1.13.6, but I can't log in in that version.
                    Next: updating from v1.13.5

                    luckowL Offline
                    luckowL Offline
                    luckow
                    translator
                    wrote on last edited by
                    #29

                    @luckow ok. reproducible builds / updates. v1.13.5 -> v1.13.6 (no log-in possible) -> v1.13.7 (mails do not work)
                    next: migrate broken app into a new installation.

                    Pronouns: he/him | Primary language: German

                    1 Reply Last reply
                    1
                    • luckowL Offline
                      luckowL Offline
                      luckow
                      translator
                      wrote on last edited by
                      #30

                      The moment I restore the settings (broken updated instance -> fresh instance), the new instance shows the same behavior. Data is not a problem.

                      image.png

                      Pronouns: he/him | Primary language: German

                      1 Reply Last reply
                      1
                      • luckowL Offline
                        luckowL Offline
                        luckow
                        translator
                        wrote on last edited by
                        #31

                        restoring from a working v1.13.5 export -> fresh v1.14.2 produces same behaviour. the moment i restore settings, bam.
                        comparing json files is not one of my daily tasks, so I decide to do that:

                        • install a fresh IN
                        • import data only
                        • manually click configuration options.

                        Fun fact: It is possible to set a password that starts with a space for the login. ONLY for login. After you have logged in and your action requires a password confirmation, the leading space will be removed, and your password is incorrect.

                        Pronouns: he/him | Primary language: German

                        1 Reply Last reply
                        1
                        • nebulonN Offline
                          nebulonN Offline
                          nebulon
                          Staff
                          wrote on last edited by
                          #32

                          @luckow maybe good to report this password trimming upstream. Great catch and unlikely it gets detected by the devs on their own.

                          luckowL 2 Replies Last reply
                          1
                          • humptydumptyH Offline
                            humptydumptyH Offline
                            humptydumpty
                            wrote on last edited by
                            #33

                            That leaves the email deliverability issue. How is PDF generation related to emails not getting sent?

                            1 Reply Last reply
                            0
                            • nebulonN nebulon

                              @luckow maybe good to report this password trimming upstream. Great catch and unlikely it gets detected by the devs on their own.

                              luckowL Offline
                              luckowL Offline
                              luckow
                              translator
                              wrote on last edited by
                              #34

                              @nebulon I will try three more times to be sure the leading space is the problem. After hours of trillions of IN instances and attempts, my eyes feel square.

                              Pronouns: he/him | Primary language: German

                              1 Reply Last reply
                              1
                              • vladimir.dV Offline
                                vladimir.dV Offline
                                vladimir.d
                                wrote on last edited by
                                #35

                                @luckow could you try to switch Attach PDF option off on IN dashboard > settings > Advanced Settings > Email Settings and then try to send an email?

                                v1.14.2 seems to be sending emails properly whilst Attach PDF is off.
                                I'm investigating it further now.

                                humptydumptyH 1 Reply Last reply
                                2
                                • vladimir.dV vladimir.d

                                  @luckow could you try to switch Attach PDF option off on IN dashboard > settings > Advanced Settings > Email Settings and then try to send an email?

                                  v1.14.2 seems to be sending emails properly whilst Attach PDF is off.
                                  I'm investigating it further now.

                                  humptydumptyH Offline
                                  humptydumptyH Offline
                                  humptydumpty
                                  wrote on last edited by
                                  #36

                                  @vladimir-d I can confirm that the emails get delivered if attach pdf is off. I deleted PDF_GENERATOR=hosted_ninja from the env file and restarted the app before testing. I'm on the lastest IN 1.14.2.

                                  1 Reply Last reply
                                  0
                                  • vladimir.dV Offline
                                    vladimir.dV Offline
                                    vladimir.d
                                    wrote on last edited by
                                    #37

                                    The problem with sending emails has been fixed. A new app package is going to be released soon.

                                    1 Reply Last reply
                                    3
                                    • nebulonN nebulon

                                      @luckow maybe good to report this password trimming upstream. Great catch and unlikely it gets detected by the devs on their own.

                                      luckowL Offline
                                      luckowL Offline
                                      luckow
                                      translator
                                      wrote on last edited by
                                      #38

                                      @nebulon fixed https://github.com/invoiceninja/invoiceninja/pull/9703

                                      Pronouns: he/him | Primary language: German

                                      1 Reply Last reply
                                      2
                                      • humptydumptyH Offline
                                        humptydumptyH Offline
                                        humptydumpty
                                        wrote on last edited by
                                        #39

                                        Well done @luckow @vladimir-d 👏

                                        1 Reply Last reply
                                        0
                                        • girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #40

                                          Thanks! New package published.

                                          1 Reply Last reply
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