zammad - user support/ticketing solution

[nebulon]

https://zammad.org/

[nebulon]

Install with Docker — Zammad documentation
https://docs.zammad.org/en/latest/contributing-install-docker.html

Source code
https://github.com/zammad

Zammad Reviews - AlternativeTo.net
https://alternativeto.net/software/zammad/reviews/

Open Source Self-Hosted Zammad Alternatives - AlternativeTo.net
https://alternativeto.net/software/zammad/?license=opensource&platform=self-hosted

[jimcavoli]

Working on packaging this, but elasticsearch comes up pretty quick as a blocker - rather than just cramming it into the app image and trying to work that out with all the somewhat obvious pitfalls I can foresee, I was wondering what progress if any has been made on an elasticsearch addon. It seems to have been last discussed on the Nextcloud Fulltext Search thread, but that was quite a while ago. Either way, this and likely other apps are starting to add to the use cases beyond NextCloud that would be unlocked by that add-on.

[girish]

@jimcavoli Elasticsearch is quite the beast. It requires java which increase the memory usage a lot. This is why we haven't looked into this more actively.

BTW, @nebulon made lots of progress with freescout - https://git.cloudron.io/cloudron/freescout-app . I think it's mostly working. But the LDAP module has to be purchased (which I think is OK). We just have to figure out how it can have a proper flow in Cloudron (we have contacted the author)

[jimcavoli]

@girish Understandable on elastic; starts me wondering about more flexible ways to handle the addons in the future - making them more JIT-included pending resource checks and so on...sort of dovetails with my existing thought experiments for a heavier-duty cluster manager than raw docker, especially for larger or more HA setups. In any case, I'll also look forward to the release of FreeScout (I also had that mostly packaged locally - should have pushed/shared earlier!) in the mean time, and keep poking at some other things to package while I mull over the future state possibilities. Helm charts come to mind, but there's a lot to unpack there too.