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  1. Cloudron Forum
  2. Support
  3. Matrix Synapse is crashing and rebooting

Matrix Synapse is crashing and rebooting

Scheduled Pinned Locked Moved Solved Support
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  • jfrereJ Offline
    jfrereJ Offline
    jfrere
    wrote on last edited by
    #1

    On my Cloudron dashboard, I notice the Matrix app disappearing and reappearing. It seems like the app is crashing and restarting, but nothing is showing up in the logs so far.

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    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      Do you mean it goes from "running" to "starting" in the dashboard? If the app would restart something should show up in the app logs about the restarting. To make sure logging works, maybe manually start/stop the app while you have the logviewer for the app open.

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      • jfrereJ Offline
        jfrereJ Offline
        jfrere
        wrote on last edited by
        #3

        Not sure if it's related to Matrix. Got strange behaviour here.
        image.png

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        • jfrereJ Offline
          jfrereJ Offline
          jfrere
          wrote on last edited by
          #4

          image.png

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #5

            Seems like it can't reach the appstore api server, causing various side-effects. Can you run cloudron-support --troubleshoot to get an overview?

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            • jfrereJ Offline
              jfrereJ Offline
              jfrere
              wrote on last edited by
              #6

              image.png

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #7

                This looks good.

                Can you also test both commands below from your server:

                curl -4 https://api.cloudron.io/api/v1/apps
                curl -6 https://api.cloudron.io/api/v1/apps
                
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                • jfrereJ Offline
                  jfrereJ Offline
                  jfrere
                  wrote on last edited by
                  #8

                  curl -4 worked
                  image.png

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #9

                    So something is not working with the ipv6 routing then. Which VPS provider is this?

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                    • jfrereJ Offline
                      jfrereJ Offline
                      jfrere
                      wrote on last edited by
                      #10

                      We don't use ipv6, only ipv4

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                      • jfrereJ Offline
                        jfrereJ Offline
                        jfrere
                        wrote on last edited by
                        #11

                        image.png

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                        • jfrereJ Offline
                          jfrereJ Offline
                          jfrere
                          wrote on last edited by jfrere
                          #12

                          Fixed. Was a clone of the actual VM running at the same time, on the same IP.
                          The clone didn't have Matrix Synapse installed. That's why the dashboard was displaying the app, then it disappeared on page reload.

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                          • nebulonN Offline
                            nebulonN Offline
                            nebulon
                            Staff
                            wrote on last edited by
                            #13

                            oh glad you found that!

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                            • nebulonN nebulon marked this topic as a question on
                            • nebulonN nebulon has marked this topic as solved on
                            • jfrereJ Offline
                              jfrereJ Offline
                              jfrere
                              wrote on last edited by
                              #14

                              Yes, 1 hour of investigation for that... sorry for the inconvenience.

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