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  3. False positive on SpamHaus

False positive on SpamHaus

Scheduled Pinned Locked Moved Solved Support
spamhausemail
66 Posts 16 Posters 4.1k Views 17 Watching
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  • jamesJ james

    We really need some more insights about this issue since reproduction is very hard to impossible.

    ⚠ Disclaimer ⚠

    If you are not comfortable posting your details here, I just enabled that everyone in the forum can send me private messages.
    Anything not related to this topic in my private messages will be ignored.


    To everyone affected, please provide us with the output of the following command from your Cloudron server:

     cloudron-support --send-diagnostics
    

    Adding to that, we could need the domain that you are using for mail.
    Furthermore, the more detailed you can describe your system and how you use it, the better we can try to reproduce this to find a solution.

    N Offline
    N Offline
    neki
    wrote last edited by
    #61

    @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

    jamesJ 1 Reply Last reply
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    • N neki

      @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

      jamesJ Online
      jamesJ Online
      james
      Staff
      wrote last edited by
      #62

      @neki that is all good.

      1 Reply Last reply
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      • T Offline
        T Offline
        thetomester13
        App Dev
        wrote last edited by
        #63

        I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

        It's a bit unclear at the moment if there is a resolution to this or not?

        D jamesJ 2 Replies Last reply
        1
        • T thetomester13

          I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

          It's a bit unclear at the moment if there is a resolution to this or not?

          D Offline
          D Offline
          DualOSWinWiz
          wrote last edited by
          #64

          @thetomester13 are you on a vps or personal cloud?

          1 Reply Last reply
          0
          • T thetomester13

            I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

            It's a bit unclear at the moment if there is a resolution to this or not?

            jamesJ Online
            jamesJ Online
            james
            Staff
            wrote last edited by
            #65

            Hello @thetomester13 please read the post I've made here => https://forum.cloudron.io/post/107766

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            • T Offline
              T Offline
              thetomester13
              App Dev
              wrote last edited by
              #66

              @james thanks! Just DM'ed you with more information.

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