Error 400 in backup process with Ionos S3 Object Storage
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Its still happening. Everyday a different app in backup process. At different times.
@nebulon could we please remove the "solved" tag? I'm happy to help with debugging, if I know what to look for.
I'm now also looking into timing and potentially overlaps with other tasks. -
Moved it to another time, made sure no update processes are overlapping. Still:
"Backuptask crashed\n at runBackupUpload"
As mentioned before - there was no error in the log at Ionos S3.
The root cause may be this:
Sep 10 04:00:28 box:shell backuptask: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_UUID tgz {"localRoot":"/home/yellowtent/appsdata/UUID","layout":[]} errored BoxError: backuptask exited with code 1 signal null Sep 10 04:00:28 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:137:19) Sep 10 04:00:28 at ChildProcess.emit (node:events:519:28) Sep 10 04:00:28 at ChildProcess._handle.onexit (node:internal/child_process:294:12) { Sep 10 04:00:28 reason: 'Shell Error', Sep 10 04:00:28 details: {}, Sep 10 04:00:28 code: 1, Sep 10 04:00:28 signal: nullSystem log:
{ "taskId": "7060", "errorMessage": "Backuptask crashed", "timedOut": false, "backupId": null }The Problem: The system Backup log still shows the complete number of apps (supposed to be backed up). Checking them shows, they havn't been backed up. Looks like, that instead of only one task crashed, the complete backup task crashed and ended the complete operation in the same minute it started, @nebulon ...
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J joseph has marked this topic as unsolved
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Hi @joseph - the complete log is in #8 https://forum.cloudron.io/topic/14253/error-400-in-backup-process-with-ionos-s3-object-storage/8?_=1757661856982
This is todays error log of the backup task:
Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg3.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-1024x335.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-1200x393.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-150x150.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-1536x502.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-177x142.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-200x65.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-300x214.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-300x98.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-320x202.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-400x131.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-460x295.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-540x272.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-600x196.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-669x272.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-66x66.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-700x441.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-768x251.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-800x262.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4-940x400.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg4.jpg file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-1024x342.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-1200x401.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-150x150.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-1536x513.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-177x142.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-200x67.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-2048x684.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-300x100.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-300x214.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-320x202.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-400x134.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-460x295.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-540x272.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-600x200.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-669x272.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-66x66.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-700x441.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-768x256.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-800x267.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-940x400.png file Sep 12 04:17:21 box:backupformat/tgz addToPack: added ./data/public/wp-content/uploads/2024/03/testbg5-scaled.jpg file Sep 12 04:17:21 /home/yellowtent/box/node_modules/aws-sdk/lib/services/s3.js:712 Sep 12 04:17:21 resp.error = AWS.util.error(new Error(), { Sep 12 04:17:21 ^ Sep 12 04:17:21 Sep 12 04:17:21 400: null Sep 12 04:17:21 at Request.extractError (/home/yellowtent/box/node_modules/aws-sdk/lib/services/s3.js:712:35) Sep 12 04:17:21 at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:106:20) Sep 12 04:17:21 at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:78:10) Sep 12 04:17:21 at Request.emit (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:686:14) Sep 12 04:17:21 at Request.transition (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:22:10) Sep 12 04:17:21 at AcceptorStateMachine.runTo (/home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:14:12) Sep 12 04:17:21 at /home/yellowtent/box/node_modules/aws-sdk/lib/state_machine.js:26:10 Sep 12 04:17:21 at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:38:9) Sep 12 04:17:21 at Request.<anonymous> (/home/yellowtent/box/node_modules/aws-sdk/lib/request.js:688:12) Sep 12 04:17:21 at Request.callListeners (/home/yellowtent/box/node_modules/aws-sdk/lib/sequential_executor.js:116:18) { Sep 12 04:17:21 code: 400, Sep 12 04:17:21 region: null, Sep 12 04:17:21 time: 2025-09-12T02:17:21.579Z, Sep 12 04:17:21 requestId: null, Sep 12 04:17:21 extendedRequestId: undefined, Sep 12 04:17:21 cfId: undefined, Sep 12 04:17:21 statusCode: 400, Sep 12 04:17:21 retryable: false, Sep 12 04:17:21 retryDelay: 20000 Sep 12 04:17:21 } Sep 12 04:17:21 Sep 12 04:17:21 Node.js v20.18.0 Sep 12 04:17:21 box:shell backuptask: /usr/bin/sudo -S -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_{UUID} tgz {"localRoot":"/home/yellowtent/appsdata/{UUID}","layout":[]} errored BoxError: backuptask exited with code 1 signal null Sep 12 04:17:21 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:137:19) Sep 12 04:17:21 at ChildProcess.emit (node:events:519:28) Sep 12 04:17:21 at ChildProcess.emit (node:domain:488:12) Sep 12 04:17:21 at ChildProcess._handle.onexit (node:internal/child_process:294:12) { Sep 12 04:17:21 reason: 'Shell Error', Sep 12 04:17:21 details: {}, Sep 12 04:17:21 code: 1, Sep 12 04:17:21 signal: null Sep 12 04:17:21 } Sep 12 04:17:21 box:backuptask runBackupUpload: backuptask crashed BoxError: backuptask exited with code 1 signal null Sep 12 04:17:21 at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:137:19) Sep 12 04:17:21 at ChildProcess.emit (node:events:519:28) Sep 12 04:17:21 at ChildProcess.emit (node:domain:488:12) Sep 12 04:17:21 at ChildProcess._handle.onexit (node:internal/child_process:294:12) { Sep 12 04:17:21 reason: 'Shell Error', Sep 12 04:17:21 details: {}, Sep 12 04:17:21 code: 1, Sep 12 04:17:21 signal: null Sep 12 04:17:21 } Sep 12 04:17:21 box:backuptask fullBackup: app {DOMAIN} backup finished. Took 364.294 seconds Sep 12 04:17:21 box:locks write: current locks: {"backup_task":null} Sep 12 04:17:21 box:locks release: app_{UUID} Sep 12 04:17:21 box:taskworker Task took 1041.04 seconds Sep 12 04:17:21 box:tasks setCompleted - 7083: {"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:369:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:391:5)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}} Sep 12 04:17:21 box:tasks update 7083: {"percent":100,"result":null,"error":{"stack":"BoxError: Backuptask crashed\n at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:369:5)\n at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:391:5)","name":"BoxError","reason":"Internal Error","details":{},"message":"Backuptask crashed"}} Sep 12 04:17:21 BoxError: Backuptask crashed Sep 12 04:17:21 at runBackupUpload (/home/yellowtent/box/src/backuptask.js:170:15) Sep 12 04:17:21 at process.processTicksAndRejections (node:internal/process/task_queues:95:5) Sep 12 04:17:21 at async uploadAppSnapshot (/home/yellowtent/box/src/backuptask.js:369:5) Sep 12 04:17:21 at async backupAppWithTag (/home/yellowtent/box/src/backuptask.js:391:5) -
Switching back to SSHFS in Hetzner Storage Box seems to run the backup reliable.
So whats wrong with S3 in combination with Ionos then? It looks like the process dies in cloudron, but the error log for the task itself seems not to help. Ionos found no issues in the log. -
Hello @dsp76
Good to read that you found a solution for you that works for now.
Regarding the issues with IONOS S3, we will have to look into it.Just read the following topic Backup to Hetzner Object Storage failing regularly and now reading that you have no issues with Hetzner SSHFS.
It seems the experience between users are worlds apart.Maybe some insights about:
- amount of apps
- what apps
- tgz or rsync
- backup size
- schedule
- full encryption
- file name encryption
from you @dsp76, @p44 and @ccfu might reveal some common issues?
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Hello @dsp76
Good to read that you found a solution for you that works for now.
Regarding the issues with IONOS S3, we will have to look into it.Just read the following topic Backup to Hetzner Object Storage failing regularly and now reading that you have no issues with Hetzner SSHFS.
It seems the experience between users are worlds apart.Maybe some insights about:
- amount of apps
- what apps
- tgz or rsync
- backup size
- schedule
- full encryption
- file name encryption
from you @dsp76, @p44 and @ccfu might reveal some common issues?
In this case, it seems that something is interfering with backup scripts... what I would like to test – if possible – to stop all the apps, and retry with a "lighter" backup to see what will happens.
I've suspect that problem is from Hetzner side, but, of course, need more search to prove this.
Because of lacking of time, when I experienced issues (eg. unable to restore backup, different errors), I moved to other Isp and solved all the problems.
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Hello @p44
If we can narrow it down like this, we have contacts to the Hetzner Team that is working on the Storage Boxes and could relay these details for further investigation.@james Yes, I totally agree with your point of view.
But as a paying customer and with a final user perspective I would not rely on that service, due to my past experience...
Eg. right now I received this email from Hetzner:
Of course, this is only my experience with Hetzner and this don’t means that all users are experiencing the same issues...
