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  3. cloudron hangs up needing a restart at least every few days

cloudron hangs up needing a restart at least every few days

Scheduled Pinned Locked Moved Solved Support
contabohangrestart
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  • ? A Former User

    @scooke That's right. But the company is based in CA. American companies are subject to the Freedom Act (formerly: Patriot Act) and are therefore obliged to allow US authorities potential access to the (cloud) data of their customers.

    I am leaving my comfortable G-Suite and will fully comply with data protection regulations with my hosted solutions. Do it once, do it right 🙂

    scookeS Offline
    scookeS Offline
    scooke
    wrote on last edited by scooke
    #21

    @Captain-Kirk Ah, I understand now. Sorry about that. What company will you choose? I'm also looking for an EU-based host.

    A life lived in fear is a life half-lived

    ? 1 Reply Last reply
    0
    • scookeS scooke

      @Captain-Kirk Ah, I understand now. Sorry about that. What company will you choose? I'm also looking for an EU-based host.

      ? Offline
      ? Offline
      A Former User
      wrote on last edited by
      #22

      @scooke I wait until Cloudron Version 6 is released, where Ubuntu 20.04 is supported. Then I will move to Contabo. A lot of the memebers here trust in them.
      https://contabo.de/?show=vps

      scookeS 1 Reply Last reply
      2
      • ? A Former User

        @scooke I wait until Cloudron Version 6 is released, where Ubuntu 20.04 is supported. Then I will move to Contabo. A lot of the memebers here trust in them.
        https://contabo.de/?show=vps

        scookeS Offline
        scookeS Offline
        scooke
        wrote on last edited by
        #23

        @Captain-Kirk Pretty good prices actually. Thanks.

        A life lived in fear is a life half-lived

        1 Reply Last reply
        1
        • M Offline
          M Offline
          msbt
          App Dev
          wrote on last edited by
          #24

          Sorry to hijack this topic for contabo related questions, but there seem to be a lot of customers here that could maybe shed some light on my issue. I ordered a VPS 1400 and setting it up worked fine (although being slower than anything I have from hetzner, from connecting via ssh - this takes a few seconds sometimes - to installing things), but after 2-3 days I wanted to reinstall Nextcloud and realized that it couldn't resolve any domain names. I've already contacted support, but maybe this is a known issue and there's already a solution for it.

          Basically the name resolution stopped working, so Cloudron can't download the docker images or get a read from api/appstore. Restart didn't solve it and I didn't change anything. Any thoughts?

          Cheers, M

          subvenS 1 Reply Last reply
          0
          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #25

            @msbt I would start by debugging at the server level.

            • Check /etc/resolv.conf . This gives the DNS server the system uses. In Cloudron, this should be set to 127.0.0.1. This is where unbound is listening.
            • systemctl status unbound to see if unbound is running
            • host www.cloudron.io 127.0.0.1 this queries unbound to resolve the domain name
            • host www.cloudron.io 8.8.8.8 this queries google DNS to resolve the domain name

            Do all the above look good?

            1 Reply Last reply
            1
            • M msbt

              Sorry to hijack this topic for contabo related questions, but there seem to be a lot of customers here that could maybe shed some light on my issue. I ordered a VPS 1400 and setting it up worked fine (although being slower than anything I have from hetzner, from connecting via ssh - this takes a few seconds sometimes - to installing things), but after 2-3 days I wanted to reinstall Nextcloud and realized that it couldn't resolve any domain names. I've already contacted support, but maybe this is a known issue and there's already a solution for it.

              Basically the name resolution stopped working, so Cloudron can't download the docker images or get a read from api/appstore. Restart didn't solve it and I didn't change anything. Any thoughts?

              Cheers, M

              subvenS Offline
              subvenS Offline
              subven
              wrote on last edited by subven
              #26

              @msbt I had this exact issue while installing Cloudron an a Contabo VPS lately. The installer was unable to pull docker containers because of errors like this:

              Get https://registry-1.docker.io/v2/: dial tcp: lookup registry-1.docker.io on 192.168.65.1:53: no such host
              

              The problem was that Contabos Ubuntu image uses Contabos own nameservers and enforces DNSSEC. I can post you my configuration changes if you need them.

              PS: I have also set host entries for docker.io (before I found the real issue) but that should only be a temporary fix because their IPs can change.

              M 1 Reply Last reply
              1
              • subvenS subven

                @msbt I had this exact issue while installing Cloudron an a Contabo VPS lately. The installer was unable to pull docker containers because of errors like this:

                Get https://registry-1.docker.io/v2/: dial tcp: lookup registry-1.docker.io on 192.168.65.1:53: no such host
                

                The problem was that Contabos Ubuntu image uses Contabos own nameservers and enforces DNSSEC. I can post you my configuration changes if you need them.

                PS: I have also set host entries for docker.io (before I found the real issue) but that should only be a temporary fix because their IPs can change.

                M Offline
                M Offline
                msbt
                App Dev
                wrote on last edited by
                #27

                @subven that would be nice, I just "solved" the issue with a complete shutdown and reboot, for whatever reason it started working again. If you have a more permanent solution, would appreciate if you could share it.

                thanks @girish, I'll try that the next time, at the moment it's working again.

                subvenS 1 Reply Last reply
                0
                • M msbt

                  @subven that would be nice, I just "solved" the issue with a complete shutdown and reboot, for whatever reason it started working again. If you have a more permanent solution, would appreciate if you could share it.

                  thanks @girish, I'll try that the next time, at the moment it's working again.

                  subvenS Offline
                  subvenS Offline
                  subven
                  wrote on last edited by subven
                  #28

                  @msbt SSH into your server and check if systemd-resolved is running 🙂

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