Can't import backup: Error loading fsmetadata.json

[joseph]

Can you check the import logs (part of the app logs button)? It's probably not downloading the backup properly.

[difficult222]

@joseph

Import Logs (last part, before error):

2026-01-29T18:56:28.647Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/search-form.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/search-form.phtml"}
2026-01-29T18:56:28.648Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml"}
2026-01-29T18:56:28.654Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/pagination.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/pagination.phtml"}
2026-01-29T18:56:28.656Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml"}
2026-01-29T18:56:28.665Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/page-template/full-width.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/page-template/full-width.phtml"}
2026-01-29T18:56:28.667Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml"}
2026-01-29T18:56:28.677Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/themename-navigation.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/themename-navigation.phtml"}
2026-01-29T18:56:28.679Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml"}
2026-01-29T18:56:28.697Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/sub-navigation.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/sub-navigation.phtml"}
2026-01-29T18:56:28.697Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml"}
2026-01-29T18:56:28.704Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/site-list-entry.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/site-list-entry.phtml"}
2026-01-29T18:56:28.709Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json"}
2026-01-29T18:56:28.715Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/linked-resources.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/linked-resources.phtml"}
2026-01-29T18:56:28.716Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump"}
2026-01-29T18:56:28.735Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/browse.phtml"}
2026-01-29T18:56:28.756Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item-set/browse.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item-set/browse.phtml"}
2026-01-29T18:56:28.758Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/media/show.phtml"}
2026-01-29T18:56:28.765Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/layout/layout.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/layout/layout.phtml"}
2026-01-29T18:56:28.768Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/item/show.phtml"}
2026-01-29T18:56:28.776Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json"}
2026-01-29T18:56:28.780Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/search/facet-checkboxes.phtml"}
2026-01-29T18:56:28.828Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/omeka/site/page/show.phtml"}
2026-01-29T18:56:28.833Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/header-vertical.phtml to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/data/themes/themename/view/common/header-vertical.phtml"}
2026-01-29T18:56:40.372Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 512M@51MBps"}
2026-01-29T18:56:50.380Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 1024M@51MBps"}
2026-01-29T18:57:00.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 1536M@51MBps"}
2026-01-29T18:57:10.382Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 2240M@70MBps"}
2026-01-29T18:57:20.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 2880M@64MBps"}
2026-01-29T18:57:30.381Z box:tasks updating task 3492 with: {"percent":75,"message":"Downloading backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump: 3520M@64MBps"}
2026-01-29T18:57:38.917Z box:tasks updating task 3492 with: {"percent":75,"message":"Download finished backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump to /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump"}
2026-01-29T18:57:38.919Z box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4","layout":[]}
2026-01-29T18:57:38.923Z box:apptask run: app error for state pending_import: BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' at restoreFsMetadata (/home/yellowtent/box/src/backupformat/rsync.js:188:38) at Object.download (/home/yellowtent/box/src/backupformat/rsync.js:290:11) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:341:9) { reason: 'External Error', details: {} }
2026-01-29T18:57:38.929Z box:tasks setCompleted - 3492: {"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
2026-01-29T18:57:38.929Z box:tasks updating task 3492 with: {"completed":true,"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
2026-01-29T18:57:38.931Z Exiting with code 0
2026-01-29T18:57:38.931Z box:taskworker Task took 813.548 seconds
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'
BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'

[difficult222]

@james Of which file?

[james]

Hello @difficult222

@difficult222 said in Can't import backup: Error loading fsmetadata.json:

I can find this file in two locations in my Object Storage:

backup/2026-01-24-060000-602/app_name_v1.4.0/fsmetadata.json

backup/snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json

These two files. Can you check the size of these two files and also the content?

Also, since the error is with this file /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json
Can you check if this file really does not exist?

[difficult222]

Sure! Thanks for the instructions!

The two fsmetadata.jsons files in Object Storage look like this:

{
  "emptyDirs": [
    "./data/modules/BulkEdit/test/BulkEditTest",
    "./data/files/preload",
    "./data/files/import",
    "./data/files/backup/log"
  ],
  "execFiles": [
    "./data/omeka-s-cli.phar"
  ],
  "symlinks": [
    {
      "path": "./data/modules/Ldap",
      "site": "/app/code/modules_vanilla/Ldap"
    },
    {
      "path": "./data/themes/default",
      "site": "/app/code/themes_vanilla/default"
    }
  ]
}

size: 428 byte

How can I check if /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json exists?

When I start the terminal I only have home/cloudron/..., but no home/yellow-tent/...

[james]

Hello @difficult222
For this you need to ssh into your Cloudron server.
There you can check /home/yellowtent

[difficult222]

I sshed into the server, and the file really does not exist:

cloudron# ls /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json   

ls: cannot access '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json': No such file or directory

The content of the directory:

cloudron# cd /home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/
cloudron# ls -la
total 2552
drwxr-xr-x 5 yellowtent yellowtent    4096 Jan 30 23:06 .
drwxr-xr-x 4 yellowtent yellowtent    4096 Jan 28 19:35 ..
drwxr-xr-x 3 yellowtent yellowtent    4096 Jan 28 20:07 2026-01-24-060000-602
-rw-r--r-- 1 yellowtent yellowtent    6343 Jan 31 23:06 config.json
drwxr-xr-x 6 www-data   www-data      4096 Jan 30 15:02 data
-rw-r--r-- 1 yellowtent yellowtent 2582680 Jan 31 23:06 mysqldump
drwxr-xr-x 3 yellowtent yellowtent    4096 Jan 28 20:15 snapshot

[joseph]

@difficult222 there is something wrong with that output . It has 2026-01-24-060000-602 and snapshot . These directories should not be there (in fact, they are part of backups).

Can you check if those directories exist in the Hezner S3 also? If it did, something has gone wrong with how the backups are getting created . Could it be that you changed the prefix of a site? Or used a prefix that already had some contents from previous backup setup?

[difficult222]

right now, it looks like that in Hetzner Object Storage:

No, I didn't change the prefix of a site.

Should I just delete everything on Hetzner and start again?

[difficult222]

I deleted everything on S3 and then made a fresh backup and tried to import again: Same error.

This is the structure on hetzner:

[2026-02-07 14:12:46 CET] 3.1MiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0.backupinfo
[2026-02-07 14:11:58 CET] 8.3KiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/config.json
[2026-02-07 14:11:58 CET]   428B STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/fsmetadata.json
[2026-02-07 14:12:46 CET] 4.0GiB STANDARD 2026-02-07-131010-053/app_example.com_v1.4.0/mysqldump
[2026-02-07 14:11:58 CET] 3.1MiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6.backupinfo
[2026-02-07 14:11:07 CET] 8.3KiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/config.json
[2026-02-07 14:11:07 CET]   428B STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/fsmetadata.json
[2026-02-07 14:11:57 CET] 4.0GiB STANDARD snapshot/app_0245750c-82b5-4b4c-b6ea-15c53d6046b6/mysqldump

Still same error:

box:backupformat/rsync Recreating empty directories in {"localRoot":"/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4","layout":[]}
Feb 07 14:19:49 box:apptask run: app error for state pending_import: BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json' at restoreFsMetadata (/home/yellowtent/box/src/backupformat/rsync.js:188:38) at Object.download (/home/yellowtent/box/src/backupformat/rsync.js:290:11) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:341:9) { reason: 'External Error', details: {} }
Feb 07 14:19:49 box:tasks setCompleted - 3594: {"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
Feb 07 14:19:49 box:tasks updating task 3594 with: {"completed":true,"result":null,"error":{"message":"Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'","reason":"External Error"},"percent":100}
Feb 07 14:19:49 Exiting with code 0
Feb 07 14:19:49 box:taskworker Task took 171.978 seconds
Feb 07 14:19:49 BoxError: Error loading fsmetadata.json:ENOENT: no such file or directory, open '/home/yellowtent/appsdata/f6e82f5e-ae79-403b-b824-f96d8989b4f4/fsmetadata.json'

Might be something wrong with the way I create the backup?

[james]

Hello @difficult222

Please contact us at support@cloudron.io and reference this issue so we can have a look at your system to figure out what is going on.

[difficult222]

I did, thanks

[joseph]

@difficult222 I have replied to your ticket.