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  1. Cloudron Forum
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  3. Backup crashed

Backup crashed

Scheduled Pinned Locked Moved Unsolved Support
backups
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  • jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote last edited by joseph
    #1

    Last night my tarball backup to my Scaleway object bucket crashed:

    [no timestamp]  at process.processTicksAndRejections (node:internal/process/task_queues:103:5) {
[no timestamp]  reason: 'FileSystem Error',
[no timestamp]  details: {}
[no timestamp]  }
Apr 07 05:23:11 backupformat/tgz: tarPack: packed 0 files
Apr 07 05:23:11 backupformat/tgz: Attempt 1 failed. Will retry: tarPack pipeline error: The operation was aborted
Apr 07 05:23:11 backupformat/tgz: AbortError: The operation was aborted
Apr 07 05:23:11 at Object.destroyer (node:internal/streams/destroy:328:11)
Apr 07 05:23:11 at createAsyncIterator (node:internal/streams/readable:1404:19)
Apr 07 05:23:11 at process.processTicksAndRejections (node:internal/process/task_queues:103:5) {
Apr 07 05:23:11 code: 'ABORT_ERR'
Apr 07 05:23:11 }
Apr 07 05:23:33 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz (office.uniteddiversity.coop)"}
Apr 07 05:23:43 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup 41M@4MBps (office.uniteddiversity.coop)"}
Apr 07 05:23:53 tasks: updating task 26230 with: {"percent":75.13793103448275,"message":"Uploading backup 238M@20MBps (office.uniteddiversity.coop)"}
Jan 01 01:00:00 /home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:69
Jan 01 01:00:00 throw this.decorateServiceException(Object.assign(new ErrorCtor({ name: errorName }), errorMetadata), dataObject);
Jan 01 01:00:00 ^
Jan 01 01:00:00
Jan 01 01:00:00 RequestTimeTooSkewed: The difference between the request time and the current time is too large.
Jan 01 01:00:00 at ProtocolLib.getErrorSchemaOrThrowBaseException (/home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:69:67)
Jan 01 01:00:00 at AwsRestXmlProtocol.handleError (/home/yellowtent/box/node_modules/@aws-sdk/core/dist-cjs/submodules/protocols/index.js:1810:65)
Jan 01 01:00:00 at AwsRestXmlProtocol.deserializeResponse (/home/yellowtent/box/node_modules/@smithy/core/dist-cjs/submodules/protocols/index.js:334:24)
Jan 01 01:00:00 at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@smithy/core/dist-cjs/submodules/schema/index.js:26:24
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:385:20
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@smithy/middleware-retry/dist-cjs/index.js:254:46
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-flexible-checksums/dist-cjs/index.js:243:24
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:62:28
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-sdk-s3/dist-cjs/index.js:89:20
Jan 01 01:00:00 at async /home/yellowtent/box/node_modules/@aws-sdk/middleware-logger/dist-cjs/index.js:5:26
Jan 01 01:00:00 at async Upload.__doConcurrentUpload (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:374:32)
Jan 01 01:00:00 at async Promise.all (index 0)
Jan 01 01:00:00 at async Upload.__doMultipartUpload (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:419:9)
Jan 01 01:00:00 at async Upload.done (/home/yellowtent/box/node_modules/@aws-sdk/lib-storage/dist-cjs/index.js:238:16) {
Jan 01 01:00:00 '$fault': 'client',
Jan 01 01:00:00 '$retryable': undefined,
Jan 01 01:00:00 '$metadata': {
Jan 01 01:00:00 httpStatusCode: 403,
Jan 01 01:00:00 requestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 extendedRequestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 cfId: undefined,
Jan 01 01:00:00 attempts: 2,
Jan 01 01:00:00 totalRetryDelay: 20000
Jan 01 01:00:00 },
Jan 01 01:00:00 Code: 'RequestTimeTooSkewed',
Jan 01 01:00:00 RequestId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 HostId: 'txg3e1c2a7d7fb94b0eb5ad-0069d486af',
Jan 01 01:00:00 Resource: '/uniteddiversity-dedicated-tarball/cloudron-backups/snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz'
Jan 01 01:00:00 }
Jan 01 01:00:00
Jan 01 01:00:00 Node.js v24.13.0
Apr 07 05:23:58 shell: backuptask: /usr/bin/sudo --non-interactive -E --close-from=4 /home/yellowtent/box/src/scripts/backupupload.js snapshot/app_d0e0fa7c-e358-4d93-869b-e227feec349f.tar.gz b228badd-b087-4426-a987-d4067ad0d024 {"localRoot":"/home/yellowtent/appsdata/d0e0fa7c-e358-4d93-869b-e227feec349f","layout":[]} errored BoxError: /usr/bin/sudo exited with code 1 signal null
Apr 07 05:23:58 at ChildProcess.<anonymous> (file:///home/yellowtent/box/src/shell.js:70:23)
Apr 07 05:23:58 at ChildProcess.emit (node:events:508:28)
Apr 07 05:23:58 at maybeClose (node:internal/child_process:1101:16)
Apr 07 05:23:58 at ChildProcess._handle.onexit (node:internal/child_process:305:5) {
Apr 07 05:23:58 reason: 'Shell Error',
Apr 07 05:23:58 details: {},
Apr 07 05:23:58 stdout: '',
Apr 07 05:23:58 stdoutString: '',
Apr 07 05:23:58 stdoutLineCount: 0,
Apr 07 05:23:58 stderr: '',
Apr 07 05:23:58 stderrString: '',
Apr 07 05:23:58 stderrLineCount: 0,
Apr 07 05:23:58 code: 1,
Apr 07 05:23:58 signal: null,
Apr 07 05:23:58 timedOut: false,
Apr 07 05:23:58 terminated: false
Apr 07 05:23:58 }
Apr 07 05:23:58 backuptask: runBackupUpload: backuptask crashed BoxError: /usr/bin/sudo exited with code 1 signal null
Apr 07 05:23:58 at ChildProcess.<anonymous> (file:///home/yellowtent/box/src/shell.js:70:23)
Apr 07 05:23:58 at ChildProcess.emit (node:events:508:28)
Apr 07 05:23:58 at maybeClose (node:internal/child_process:1101:16)
Apr 07 05:23:58 at ChildProcess._handle.onexit (node:internal/child_process:305:5) {
Apr 07 05:23:58 reason: 'Shell Error',
Apr 07 05:23:58 details: {},
Apr 07 05:23:58 stdout: '',
Apr 07 05:23:58 stdoutString: '',
Apr 07 05:23:58 stdoutLineCount: 0,
Apr 07 05:23:58 stderr: '',
Apr 07 05:23:58 stderrString: '',
Apr 07 05:23:58 stderrLineCount: 0,
Apr 07 05:23:58 code: 1,
Apr 07 05:23:58 signal: null,
Apr 07 05:23:58 timedOut: false,
Apr 07 05:23:58 terminated: false
Apr 07 05:23:58 }
Apr 07 05:23:58 backuptask: fullBackup: app office.uniteddiversity.coop backup finished. Took 1948.54 seconds
Apr 07 05:23:58 locks: write: current locks: {"full_backup_task_b228badd-b087-4426-a987-d4067ad0d024":null}
Apr 07 05:23:58 locks: release: app_backup_d0e0fa7c-e358-4d93-869b-e227feec349f
Apr 07 05:23:58 tasks: setCompleted - 26230: {"result":null,"error":{"message":"Backuptask crashed","reason":"Internal Error"},"percent":100}
Apr 07 05:23:58 tasks: updating task 26230 with: {"completed":true,"result":null,"error":{"message":"Backuptask crashed","reason":"Internal Error"},"percent":100}
Apr 07 05:23:58 taskworker: Task took 5036.927 seconds
Apr 07 05:23:58 BoxError: Backuptask crashed
Apr 07 05:23:58 at runBackupUpload (file:///home/yellowtent/box/src/backuptask.js:190:15)
Apr 07 05:23:58 at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
Apr 07 05:23:58 at async uploadAppSnapshot (file:///home/yellowtent/box/src/backuptask.js:359:34)
Apr 07 05:23:58 at async backupAppWithTag (file:///home/yellowtent/box/src/backuptask.js:382:26)
Apr 07 05:23:58 Exiting with code 0
    • Run cloudron-support --troubleshoot on your server and post the output here like this:
    Vendor: Gigabyte Technology Co., Ltd. Product: B360 HD3P-LM
Linux: 6.8.0-107-generic
Ubuntu: noble 24.04
Execution environment: none
none
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
BIOS Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz To Be Filled By O.E.M. CPU @ 4.2GHz x 12
RAM: 65752944KB
Disk: /dev/md2        484G
[OK]	node version is correct
[OK]	IPv6 is enabled and public IPv6 address is working
[OK]	docker is running
[OK]	docker version is correct
[OK]	MySQL is running
[OK]	netplan is good
[OK]	DNS is resolving via systemd-resolved
[OK]	unbound is running
[OK]	nginx is running
[OK]	dashboard cert is valid
[OK]	dashboard is reachable via loopback
[OK]	No pending database migrations
[OK]	Service 'mysql' is running and healthy
[OK]	Service 'postgresql' is running and healthy
[OK]	Service 'mongodb' is running and healthy
[OK]	Service 'mail' is running and healthy
[OK]	Service 'graphite' is running and healthy
[OK]	Service 'sftp' is running and healthy
[OK]	box v9.1.5 is running
[OK]	Dashboard is reachable via domain name
[OK]	Domain uniteddiversity.coop is valid and has not expired

    I use Cloudron with Gandi & Hetzner

    1 Reply Last reply
    1
    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @jdaviescoates
      The error stated is RequestTimeTooSkewed.
      This would indicate that your server time is running to far ahead or to far behind.
      Please check if your server system clock is set correctly.

      1 Reply Last reply
      1
      • jdaviescoatesJ Offline
        jdaviescoatesJ Offline
        jdaviescoates
        wrote last edited by
        #3

        All looks OK to me:

        root@Ubuntu-2404-noble-amd64-base ~ # date
Tue Apr  7 14:55:43 UTC 2026
root@Ubuntu-2404-noble-amd64-base ~ # timedatectl
               Local time: Tue 2026-04-07 14:55:55 UTC
           Universal time: Tue 2026-04-07 14:55:55 UTC
                 RTC time: Tue 2026-04-07 14:55:55
                Time zone: Etc/UTC (UTC, +0000)
System clock synchronized: yes
              NTP service: active
          RTC in local TZ: no
root@Ubuntu-2404-noble-amd64-base ~ #

        I use Cloudron with Gandi & Hetzner

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