Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Premium subscription not working after moving to new IP/VPS

Premium subscription not working after moving to new IP/VPS

Scheduled Pinned Locked Moved Solved Support
subscription
5 Posts 3 Posters 959 Views 4 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • willywonkaW Offline
      willywonkaW Offline
      willywonka
      wrote on last edited by girish
      #1

      I reinstalled Cloudron on different VPS with difer IP because I needed my CPU/RAM/STORAGE and when putting in domain and my correct account it auto added me to "FREE" subscription instead of my 30$ paid one how do I fix?

      • wOnKa
      1 Reply Last reply
      0
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        Currently, you have to write to support@cloudron.io and we will reassign the subscription to the new cloudron.

        murgeroM 1 Reply Last reply
        0
        • girishG girish

          Currently, you have to write to support@cloudron.io and we will reassign the subscription to the new cloudron.

          murgeroM Offline
          murgeroM Offline
          murgero
          App Dev
          wrote on last edited by
          #3

          @girish Just a suggestion:

          Why not allow users to reassign? This makes it so support can focus on real issues, and allows the user to change to a new server (if they dont use or want backups) easily.

          --
          https://urgero.org
          ~ Professional Nerd. Freelance Programmer. ~

          murgeroM 1 Reply Last reply
          0
          • murgeroM murgero

            @girish Just a suggestion:

            Why not allow users to reassign? This makes it so support can focus on real issues, and allows the user to change to a new server (if they dont use or want backups) easily.

            murgeroM Offline
            murgeroM Offline
            murgero
            App Dev
            wrote on last edited by
            #4

            Essentially - Clicking into the options in the cloudron portal under subscriptions, and allow the user to change the UUID that is assigned (or whatever you guys call it in the backend, the serial, etc etc) to the current subscription.

            I had this issue last week as well. I think it's worth a thought at least.

            --
            https://urgero.org
            ~ Professional Nerd. Freelance Programmer. ~

            1 Reply Last reply
            0
            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @murgero Yes, agreed. Starting coming Cloudron 4 release, this will happen automatically as long as the same cloudron.io user registers a cloudron with the same domain name.

              1 Reply Last reply
              1
              Reply
              • Reply as topic
              Log in to reply
              • Oldest to Newest
              • Newest to Oldest
              • Most Votes


                • Login

                • Don't have an account? Register

                • Login or register to search.
                • First post
                  Last post
                0
                • Categories
                • Recent
                • Tags
                • Popular
                • Bookmarks
                • Search