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    Solved Commento not able to send mails

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    • T
      timbo last edited by girish

      Hello o/
      Sadly Commento can not send mails, i am not sure if it is due to cloudron or commento itself. The Log says:

      Nov 19 13:44:39 => Start application
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] database_connect.go:13 dbConnect(): opening connection to postgres: postgres://user3d78ccb5880a4fc7acea4c46d4070b03:46a460f2db5ebb9650239013535bd6031ec0687696300fbf41fe716493af0c4f7070be6a7e52fcc927636b7c99111f4c7f80826dc8489fdf6c7984d24b979634@postgresql/db3d78ccb5880a4fc7acea4c46d4070b03?sslmode=disable
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] database_migrate.go:47 migrateFromDir(): 20 migrations already installed, looking for more
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] database_migrate.go:91 migrateFromDir(): none found
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] smtp_configure.go:39 smtpConfigure(): configuring smtp: mail:2465
      Nov 19 13:44:39 2019/11/19 13:44:39 [WARNING] smtp_configure.go:48 smtpConfigure(): configuring smtp allowing self signed TLS certificates
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] smtp_templates.go:28 smtpTemplatesLoad(): loading templates: [confirm-hex reset-hex domain-export domain-export-error]
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] sigint.go:15 sigintCleanupSetup(): setting up SIGINT cleanup
      Nov 19 13:44:39 2019/11/19 13:44:39 [INFO] router.go:32 routesServe(): starting server on 0.0.0.0:8080
      Nov 19 13:44:48 => Ensure directores
      Nov 19 13:44:48 => Ensure custom config file
      Nov 19 13:44:48 => Prepare environment
      Nov 19 13:44:48 => Start application
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] database_connect.go:13 dbConnect(): opening connection to postgres: postgres://user3d78ccb5880a4fc7acea4c46d4070b03:46a460f2db5ebb9650239013535bd6031ec0687696300fbf41fe716493af0c4f7070be6a7e52fcc927636b7c99111f4c7f80826dc8489fdf6c7984d24b979634@postgresql/db3d78ccb5880a4fc7acea4c46d4070b03?sslmode=disable
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] database_migrate.go:47 migrateFromDir(): 20 migrations already installed, looking for more
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] database_migrate.go:91 migrateFromDir(): none found
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] smtp_configure.go:39 smtpConfigure(): configuring smtp: mail:2465
      Nov 19 13:44:48 2019/11/19 13:44:48 [WARNING] smtp_configure.go:48 smtpConfigure(): configuring smtp allowing self signed TLS certificates
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] smtp_templates.go:28 smtpTemplatesLoad(): loading templates: [confirm-hex reset-hex domain-export domain-export-error]
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] sigint.go:15 sigintCleanupSetup(): setting up SIGINT cleanup
      Nov 19 13:44:48 2019/11/19 13:44:48 [INFO] router.go:32 routesServe(): starting server on 0.0.0.0:8080
      Nov 19 13:45:54 2019/11/19 13:45:54 [ERROR] smtp_owner_reset_hex.go:19 smtpOwnerResetHex(): cannot send reset email: gomail: could not send email 1: gomail: invalid address "=?UTF-8?q?XXXXXXXXXXXX<post@XXXXXXX.XX>?=": mail: expected single address, got "?="
      

      I would appreciate any help!

      o7

      1 Reply Last reply Reply Quote 0
      • girish
        girish Staff last edited by

        This should definitely work. In fact, @nebulon submitted a patch to commento just to make email sending work which I believe is part of the Cloudron package already - https://gitlab.com/commento/commento/merge_requests/88 . I will let @nebulon comment

        1 Reply Last reply Reply Quote 0
        • T
          timbo last edited by

          Hey Girish,
          thanks for the response. I'm excited to hear from you guys @girish + @nebulon !
          As for now, i reinstalled the app and it still does not work.

          o7

          1 Reply Last reply Reply Quote 0
          • nebulon
            nebulon Staff last edited by

            I just did a verification on my instance and it can send emails as such (already the initial user-registration requires that to work).
            Not sure how you triggered

            Nov 19 13:45:54 2019/11/19 13:45:54 [ERROR] smtp_owner_reset_hex.go:19 smtpOwnerResetHex(): cannot send reset email: gomail: could not send email 1: gomail: invalid address "=?UTF-8?q?XXXXXXXXXXXX<post@XXXXXXX.XX>?=": mail: expected single address, got "?="
            

            But something does look odd with that email address. Does the address by any chance contain special characters, which may break something in commento?

            1 Reply Last reply Reply Quote 0
            • T
              timbo last edited by

              Hey @nebulon
              no I don't think that the adress does contain any special characters. I just exchanged the complete adress with "xxx..." for privacy reasons.
              It is a complete normal email adress, with characters from a-z and the TLD is .cc
              It is also the first email being registered in this instance, right after the setup.

              Just for control - i will reinstall the app and try another emailadress, one which is hosted at protonmail.com and report back.
              o/

              o7

              1 Reply Last reply Reply Quote 0
              • T
                timbo last edited by

                Report back;
                It is not an issue with the email adress, it is the name.
                In the Name is a Umlaut which causes the error.

                So it is kind of solved.

                o7

                1 Reply Last reply Reply Quote 0
                • T
                  timbo last edited by timbo

                  Reporting back;
                  Tried several things now, Umlauts in generel do not work at commento signup forms.
                  Opened an Issue on Gitlab.

                  o7

                  1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff last edited by

                    Thanks for reporting upstream. https://gitlab.com/commento/commento/issues/240 for anyone looking for the bug report.

                    H 1 Reply Last reply Reply Quote 0
                    • H
                      holm @girish last edited by

                      @girish it would be great if this behavior was described in the cloudron package documentation. it's good that i have now fixed all my email problems in cloudron, but it would have been even better if i had known that the ü in my last name was causing the problems i wanted to work around 😉

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