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Cloudron Forum

Apps | Demo | Docs | Install

import backup and uninstall fail

Scheduled Pinned Locked Moved Support
backups
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  • minhbaopM Offline
    minhbaopM Offline
    minhbaop
    wrote on last edited by girish
    #1

    Hi,
    I create new app (nextcloud) at other server, after that I import backup from wasabi but the app have error. After that, I uninstall the new app, it show error:

    If a configuration, update, restore or backup action resulted in an error, you can retry the task.
    
    An error occurred during the uninstall operation: FileSystem Error: Error removing dir /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c : ENOTEMPTY: directory not empty, rmdir '/home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c
    

    Please show me how to fix it.
    Thanks

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #2

    @minhbaop Looks like some bug in Cloudron. But this can be worked around for the moment by running the following on the server:

    rm -rf /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c/*
    

    If you are able to reproduce this, can you give me more steps, so we can fix it on our end?

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  • minhbaopM Offline
    minhbaopM Offline
    minhbaop
    wrote on last edited by
    #3

    yes, I can allow you access to my account. How to send my cloudron login information to you ?

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #4

    @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

    minhbaopM 1 Reply Last reply
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  • minhbaopM Offline
    minhbaopM Offline
    minhbaop
    replied to girish on last edited by
    #5

    @girish said in import backup and uninstall fail:

    @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

    I opened a ticket and enabled SSH support access.
    Thanks

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #6

    The issue here was that @minhbaop imported a box backup (i.e a backup with box_ prefix) into an app.

    Cloudron clearly has a bug that importing an unknown format makes it put the app in some indeterminate state. We will get this fixed in some future release.

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