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import backup and uninstall fail



  • Hi,
    I create new app (nextcloud) at other server, after that I import backup from wasabi but the app have error. After that, I uninstall the new app, it show error:

    If a configuration, update, restore or backup action resulted in an error, you can retry the task.
    
    An error occurred during the uninstall operation: FileSystem Error: Error removing dir /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c : ENOTEMPTY: directory not empty, rmdir '/home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c
    

    Please show me how to fix it.
    Thanks


  • Staff

    @minhbaop Looks like some bug in Cloudron. But this can be worked around for the moment by running the following on the server:

    rm -rf /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c/*
    

    If you are able to reproduce this, can you give me more steps, so we can fix it on our end?



  • yes, I can allow you access to my account. How to send my cloudron login information to you ?


  • Staff

    @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!



  • @girish said in import backup and uninstall fail:

    @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

    I opened a ticket and enabled SSH support access.
    Thanks


  • Staff

    The issue here was that @minhbaop imported a box backup (i.e a backup with box_ prefix) into an app.

    Cloudron clearly has a bug that importing an unknown format makes it put the app in some indeterminate state. We will get this fixed in some future release.


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