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  3. import backup and uninstall fail

import backup and uninstall fail

Scheduled Pinned Locked Moved Support
backups
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    • minhbaopM Offline
      minhbaopM Offline
      minhbaop
      wrote on last edited by girish
      #1

      Hi,
      I create new app (nextcloud) at other server, after that I import backup from wasabi but the app have error. After that, I uninstall the new app, it show error:

      If a configuration, update, restore or backup action resulted in an error, you can retry the task.
      
      An error occurred during the uninstall operation: FileSystem Error: Error removing dir /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c : ENOTEMPTY: directory not empty, rmdir '/home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c
      

      Please show me how to fix it.
      Thanks

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @minhbaop Looks like some bug in Cloudron. But this can be worked around for the moment by running the following on the server:

        rm -rf /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c/*
        

        If you are able to reproduce this, can you give me more steps, so we can fix it on our end?

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        • minhbaopM Offline
          minhbaopM Offline
          minhbaop
          wrote on last edited by
          #3

          yes, I can allow you access to my account. How to send my cloudron login information to you ?

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

            minhbaopM 1 Reply Last reply
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            • girishG girish

              @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

              minhbaopM Offline
              minhbaopM Offline
              minhbaop
              wrote on last edited by
              #5

              @girish said in import backup and uninstall fail:

              @minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

              I opened a ticket and enabled SSH support access.
              Thanks

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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                The issue here was that @minhbaop imported a box backup (i.e a backup with box_ prefix) into an app.

                Cloudron clearly has a bug that importing an unknown format makes it put the app in some indeterminate state. We will get this fixed in some future release.

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