import backup and uninstall fail

[minhbaop]

Hi,
I create new app (nextcloud) at other server, after that I import backup from wasabi but the app have error. After that, I uninstall the new app, it show error:

If a configuration, update, restore or backup action resulted in an error, you can retry the task.

An error occurred during the uninstall operation: FileSystem Error: Error removing dir /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c : ENOTEMPTY: directory not empty, rmdir '/home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c

Please show me how to fix it.
Thanks

[girish]

@minhbaop Looks like some bug in Cloudron. But this can be worked around for the moment by running the following on the server:

rm -rf /home/yellowtent/appsdata/2212bdb3-773a-4698-b760-57a2bf39275c/*

If you are able to reproduce this, can you give me more steps, so we can fix it on our end?

[minhbaop]

yes, I can allow you access to my account. How to send my cloudron login information to you ?

[girish]

@minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

[minhbaop]

@girish said in import backup and uninstall fail:

@minhbaop Support -> Enable Remote Access. And then please drop us a note on support@cloudron.io with your server IP. Thanks!

I opened a ticket and enabled SSH support access.
Thanks

[girish]

The issue here was that @minhbaop imported a box backup (i.e a backup with box_ prefix) into an app.

Cloudron clearly has a bug that importing an unknown format makes it put the app in some indeterminate state. We will get this fixed in some future release.