App or Full backup fails with reference to 'layout'?

[scooke]

Hi,
The last successful full backup was 3 days ago. I have a few apps that aren't included (wordpress, paperwork, and ghost apps). I tried backing them up individually but it would fail at 30%, and the app ended up needing to be restarted. So then I tried initiating a full back up assuming it would succeed since the last one 3 days ago did (set to a 3-day schedule). But now it too has stalled at the mysql portion. Here is a line from the error log, and the same thing happened with the individual apps:

format tgz dataLayout {"localRoot":"/home/yellowtent/appsdata/myapps-long-alphanumerical-name","layout":[]}

That 'layout' bit seemed to be when the backups stall. Can anyone help me troubleshoot this?

At first I thought it was buggy files in the wordpress install, which I cleaned out. But nothing similar was there for Paperwork, nor the Ghost app (which is the app at which the full backup stalled).

Thank you!

[nebulon]

That log line is actually correct and expected just showing what happens. After that the backup tarball is created and uploaded to the backup storage location (that is happening in a stream)
If there is a lot of data and or the server or the connection to the backup location is slow, this may take quite a long time. Just to get an overview, roughly what amount of data does that app, which it tries to backup when it stalls, have?

[scooke]

The full backup is around 5GB I guess, the individual apps less than 200 MB.

[girish]

@scooke Can you mail the full logs to support@cloudron.io ?

[scooke]

@girish OK, I'll just initiate a new backup and mail those logs.

[scooke]

@girish Well wouldn't you know it, everything backed up fine this time. I actually uninstalled one app (Emby) that was using a lot of ram, and scaled back to allocated ram for a few other apps. Maybe that made a difference. If it hangs again should I just email you directly with the logs?
Thanks!

[girish]

@scooke said in App or Full backup fails with reference to 'layout'?:

If it hangs again should I just email you directly with the logs?

Yes!