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  3. Authenticated user cannot send mail as

Authenticated user cannot send mail as

Scheduled Pinned Locked Moved Solved Support
mailkmailthunderbirdsmtp
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    • JOduMonTJ Offline
      JOduMonTJ Offline
      JOduMonT
      wrote on last edited by girish
      #1

      I'm able to send email from Rainloop but when I try to send email from KMail or Thunderbird I have this error on the server side: "message": "Authenticated user myemail@mydomain.tld cannot send mail as ",

      • While I know my authentication is good because I'm able to receive.
      • The error on the KMail side is: Failed to transport message. Connection refused

      I thought it was related to this, even because my cloudron username have Capital Letter, but not my email address but even with the upgrade and a reboot I still have the same error.

      Any idea where I could allow my user/email to send email from my client mail ?

      PS: just to be sure, I'm talking about a mailbox, not an alias

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @JOduMonT Can you check the username of the Outgoing server? It needs to be the complete domain name and just the username. Like below:

        3174030d-c600-46c9-b12b-ddc81d1736e3-image.png

        In thunderbird, this is Account Settings -> Outgoing Server -> Select the server and Edit

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        • JOduMonTJ Offline
          JOduMonTJ Offline
          JOduMonT
          wrote on last edited by JOduMonT
          #3

          yes sadly my info is fine

          e5ca20ee-baa9-400b-baf1-e047caafdcbd-image.png

          NOTE: KMail is tricky for this you have to go to: Settings -> Configure KMail -> Accounts -> Sendings

          PS: I'll try with Thunderbird

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #4

            @JOduMonT Oh, I just re-read your error message which is Authenticated user myemail@mydomain.tld cannot send mail as . This means that it did authenticate correctly but the email from address is empty. Maybe check in the identities tab (in the screenshot above). Does it have the correct From address?

            murgeroM 1 Reply Last reply
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            • girishG girish

              @JOduMonT Oh, I just re-read your error message which is Authenticated user myemail@mydomain.tld cannot send mail as . This means that it did authenticate correctly but the email from address is empty. Maybe check in the identities tab (in the screenshot above). Does it have the correct From address?

              murgeroM Offline
              murgeroM Offline
              murgero
              App Dev
              wrote on last edited by
              #5

              @girish said in Authenticated user cannot send mail as:

              This means that it did authenticate correctly but the email from address is empty. Maybe check in the identities tab (in the screenshot above). Does it have the correct From address?

              There is actually 1 more possibilityt here: the user is attempting to send as an alias that does not exist for the account.

              --
              https://urgero.org
              ~ Professional Nerd. Freelance Programmer. ~

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              • JOduMonTJ Offline
                JOduMonTJ Offline
                JOduMonT
                wrote on last edited by
                #6

                it works with thunderbird, so I'll continue to investigate on the KMail side 😉

                @murgero potentially but this is why I mentioned 🙂

                PS: just to be sure, I'm talking about a mailbox, not an alias

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                • JOduMonTJ Offline
                  JOduMonTJ Offline
                  JOduMonT
                  wrote on last edited by
                  #7

                  Woah;

                  Now I understand why so much user end by not using KMail (if you are curious look at KDE forum and Reddit for KMail issue)

                  Basically @girish you were on the right track simply I had to go a little bit deeper
                  instead of looking under identities (because, of course, my Identity was well configured)
                  the issue is located under the sending configuration where you have to declare the mail email (not the alias even if my test is not with the alias.)

                  9b78073a-ff99-4158-acb0-011f3f510209-image.png

                  Anyway thanks for your help! 🙂

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