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    I'm getting emails & notifcations about apps being back online, but never received anything about them being offline

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    • jdaviescoates
      jdaviescoates last edited by girish

      In the last week I've had three emails and notifications about different apps being back online, but I never received any email nor notifications telling me they were offline in the first place.

      What is going on?

      I use Cloudron with Gandi & Hetzner

      1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff last edited by

        Can you check in the eventlog about those? Are there events for both up and down or also just the app is up event?

        jdaviescoates 1 Reply Last reply Reply Quote 0
        • jdaviescoates
          jdaviescoates @nebulon last edited by jdaviescoates

          @nebulon there are no app.down events, but yeah those "back online" events are listed in app.up under Source: healthmonitor.

          And I can see that basically the "back online" events are happening after updates (during which I guess they went offline for a short while).

          So no big deal really, just not ideal messaging as a bit confusing to receive a "back online" email/ notification when not having previously received one about it going offline.

          Perhaps the solutions is to send an email/ notification saying "app about to go offline for an update" first? Or just not to send the "back online" email/ notification if it's just after an update?

          I use Cloudron with Gandi & Hetzner

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          • M
            msbt App Dev last edited by

            This happened to me a few times, exclusively when Nextcloud apps get updated and started the first time. I figured it would take a minute for the first time to get back up and that's why the email came.

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            • girish
              girish Staff last edited by

              This is a long standing notification bug with updates. The down indicator is not send (since it's updating), but the up indicator fires anyway.

              1 Reply Last reply Reply Quote 1
              • girish
                girish Staff last edited by

                I opened https://git.cloudron.io/cloudron/box/-/issues/736 to track this.

                1 Reply Last reply Reply Quote 2
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