Cloudron super slow and crashes at least once a month
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My Cloudron is extremely slow today. I am getting timeout errors and all my apps are taking forever to load. Even a one page static site takes forever or just times out.
I checked the logs, system settings, Cloudron is updated to the latest version, etc...everything seems normal, but there is some issue causing this. But this isn't a rare situation. I face this problem probably around once a month. I usually can't even access my Cloudron dashboard.
I am not sure what causes it but I usually have to reboot my server to get it working again. I am using Amazon AWS as my cloud provider. I have more than enough memory, space, etc.. I wanted to see if I could get some help before I reboot my server. I've had issues with the backup retention before, but am not tech savvy enough to figure it out myself.
Thanks for helping.
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Since this seems to be an individual problem and you did not provide any logs, error messages or something we could work with, it would be a good idea to contact support by mail (support@cloudron.io) in this case.
They usually ask you for SSH access and take a look what causes your problems.
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@subven Good idea. I will do that as well.
I live on the east coast of USA and am three hours ahead from the Cloudron team. I think they are just now starting to wake up!
Thanks for the advice.
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@dreamcatch22 yes please send a ticket via the dashboard to us and enable the checkbox for ssh support (if that does not timeout of course)
I am in Berlin timezone, so our support hours are well distributed
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@dreamcatch22 with AWS, I have usually found that it's either
a) the cpu credits are kicking in. are you aware of https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/burstable-credits-baseline-concepts.html ? AFAIK, even lightsail has the same limitation (but not 100% sure).
b) some machine have a lot of memory but perform very poorly . For example, see the notes in EC2 R5 xlarge (which has 32GB RAM!) but works very poorly with docker - https://forum.cloudron.io/post/17488
Not sure, if either of those apply to you. What instance are you using ?
