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Cloudron Forum

Apps | Demo | Docs | Install

Cannot access logs of any app nor the cloudron instance

Scheduled Pinned Locked Moved Solved Support
logscache
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  • P Offline
    P Offline
    privsec
    wrote on last edited by girish
    #1

    On every screen to access logs (whether app or cloudron as a whole) I get this error message
    ffb7b5ff-cd5c-46cb-8055-68f06abe9217-image.png

    I recently had to completely resintall the OS and my app backups did not work for me. Oddly enough they were in postgrSQL and I think this version of cloudron DB is MySQL, IDK why.

    I am needing access to these logs for other T/S for issues I am experiencing. Any ideas?

    girishG 1 Reply Last reply
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  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to privsec on last edited by
    #2

    @privsec Just to rule out browser/network issue, are you able to see the logs in the demo - https://my.demo.cloudron.io (username: cloudron password: cloudron) ? The logs viewer button is in the top right (the demo is running latest release), in case you look for it.

    P 1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to girish on last edited by
    #3

    @girish

    I can access the logs via that demo site

    This is the wordpress logs
    e03cb7d0-08b3-4288-986a-28f40f8da03b-image.png
    And these are the nextcloud logs
    9438d770-d4d5-46cd-a154-ad3d75b1b36c-image.png

    And these are the cloudron system logs.
    df6c83cb-a1a2-4eb4-9d11-d77f56dd3c43-image.png
    I cant access any of these on my instance
    When I try I get the error in my original post

    girishG 1 Reply Last reply
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  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to privsec on last edited by
    #4

    @privsec Ah, in the original screenshot I see | tr. This means you are probably on Cloudron 6 (You can settings this in Settings page) ? Can you clear cache in your browser or try another browser as well? Otherwise, we have to handle this via support@cloudron.io .

    P 1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to girish on last edited by
    #5

    @girish OK, seems to have been my cache, good to know for future reference.

    Thank you

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #6

    I will put a cache busting hash for the other toplevel pages in the dashboard, just like we have for the main dashboard. This should mitigate that issue for the next release.

    1 Reply Last reply
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