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    Solved Installation gets stuck in "checking DNS" step

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    • J
      jakobgreenfeld last edited by girish

      I'm trying to install Cloudron on AWS using the "1-click-installer" and a domain I have on Namecheap.

      I went through all the AWS steps, navigated to the IP of my server and entered all the necessary information in the Domain setup step. There was no error message so I suppose the information I entered was correct. (Moreover, I double checked it and even tried to install Cloudron again using a different domain.)

      But now the installation is stuck in the "checking DNS step". When I visit "my.mydomain.com" I get a page not found error. When I visit the IP, I see the "Domain Setup" form again and when I try to enter my information again, I get the message "already installing or restoring". This is now the case for more than 20 hours on two different domains and two different Cloudron installs I tried.

      I checked on Namecheap that Cloudron successfully added a DNS entry. Hence there doesn't seem to be anything wrong with the information I entered. (However, as far as I can see, Cloudron only added a .txt record. Moreover, when I check my domain using a DNS checker tool, it tells me that no .txt records have been propagated.)

      Is there any way to check what went wrong?

      ? 2 Replies Last reply Reply Quote 0
      • ?
        A Former User @jakobgreenfeld last edited by A Former User

        @jakobgreenfeld Check https://dnschecker.org/ if the DNS record propogated. If not its a DNS issue and not a cloudron issue.

        Check if my.domain.com points to your server IP

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        • ?
          A Former User @jakobgreenfeld last edited by A Former User

          @jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

          A record for *.domain.com
          A record for @

          J 1 Reply Last reply Reply Quote 0
          • J
            jakobgreenfeld @Guest last edited by

            @atrilahiji said in Installation gets stuck in "checking DNS" step:

            @jakobgreenfeld Oh I missed the bit where theres only a txt record. Add an A record pointing my.domain.com to your IP. I've had nothing but trouble with Namecheap's API for configuring everything so I've started doing this:

            A record for *.domain.com
            A record for @

            That did the trick! It's working now. Thanks!

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