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Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. FreeScout
  3. Cannot connect with TSL/SSL

Cannot connect with TSL/SSL

Scheduled Pinned Locked Moved Solved FreeScout
32 Posts 9 Posters 6.3k Views 9 Watching
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  • ianhyzyI ianhyzy

    @girish I've copied the info from the screenshot here (Freescout and cloudron are on the same machine; mailgun is configured as the outbound SMTP provider in Cloudron settings; there are two mail-enabled domains) but I'm getting an error about the port being closed:

    e5e07995-31b8-4b48-bf1a-9e2159442304-image.png
    87ee3de7-b9e4-41e3-a916-a799d2414df2-image.png

    Could this be my firewall/ISP or did I misconfigure something?

    micmcM Offline
    micmcM Offline
    micmc
    wrote on last edited by
    #16

    @ianhyzy Try PORT 2525 with TLS/SSL encryption 😉

    Andy

    Ignorance is not an excuse anymore!
    https://AutomateKit.com

    ianhyzyI 1 Reply Last reply
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    • micmcM micmc

      @ianhyzy Try PORT 2525 with TLS/SSL encryption 😉

      Andy

      ianhyzyI Offline
      ianhyzyI Offline
      ianhyzy
      wrote on last edited by
      #17

      @micmc Got the same port blocked error with that:

      617a032e-deae-4253-9605-0190f339352f-image.png

      micmcM 1 Reply Last reply
      0
      • ianhyzyI ianhyzy

        @micmc Got the same port blocked error with that:

        617a032e-deae-4253-9605-0190f339352f-image.png

        micmcM Offline
        micmcM Offline
        micmc
        wrote on last edited by
        #18

        @ianhyzy Try NO encryption?

        Ignorance is not an excuse anymore!
        https://AutomateKit.com

        ianhyzyI 1 Reply Last reply
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        • micmcM micmc

          @ianhyzy Try NO encryption?

          ianhyzyI Offline
          ianhyzyI Offline
          ianhyzy
          wrote on last edited by
          #19

          @micmc same error 😞

          micmcM 1 Reply Last reply
          0
          • ianhyzyI ianhyzy

            @micmc same error 😞

            micmcM Offline
            micmcM Offline
            micmc
            wrote on last edited by
            #20

            @ianhyzy I'm guessing your 'mail' mx is the cloudron one and that ALL email settings are enabled and GREEN for the domain you use for your FreshScout?

            Ignorance is not an excuse anymore!
            https://AutomateKit.com

            ianhyzyI 1 Reply Last reply
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            • micmcM micmc

              @ianhyzy I'm guessing your 'mail' mx is the cloudron one and that ALL email settings are enabled and GREEN for the domain you use for your FreshScout?

              ianhyzyI Offline
              ianhyzyI Offline
              ianhyzy
              wrote on last edited by
              #21

              @micmc Yup, green light and works with other apps

              micmcM 1 Reply Last reply
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              • ianhyzyI ianhyzy

                @micmc Yup, green light and works with other apps

                micmcM Offline
                micmcM Offline
                micmc
                wrote on last edited by
                #22

                @ianhyzy I meant the status like this for the specific domain
                alt text

                Ignorance is not an excuse anymore!
                https://AutomateKit.com

                ianhyzyI 1 Reply Last reply
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                • micmcM micmc

                  @ianhyzy I meant the status like this for the specific domain
                  alt text

                  ianhyzyI Offline
                  ianhyzyI Offline
                  ianhyzy
                  wrote on last edited by
                  #23

                  @micmc yup, all good:

                  2364a80b-2404-430f-9c45-3b837e95a8b9-image.png

                  micmcM 1 Reply Last reply
                  0
                  • ianhyzyI ianhyzy

                    @girish I've copied the info from the screenshot here (Freescout and cloudron are on the same machine; mailgun is configured as the outbound SMTP provider in Cloudron settings; there are two mail-enabled domains) but I'm getting an error about the port being closed:

                    e5e07995-31b8-4b48-bf1a-9e2159442304-image.png
                    87ee3de7-b9e4-41e3-a916-a799d2414df2-image.png

                    Could this be my firewall/ISP or did I misconfigure something?

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #24

                    @ianhyzy said in Cannot connect with TSL/SSL:

                    Could this be my firewall/ISP or did I misconfigure something?

                    Yes, most likely. Is port 587 open in your firewall ? Also, if this server is at home, do you have loopback NAT working on your router?

                    ianhyzyI micmcM 3 Replies Last reply
                    0
                    • ianhyzyI ianhyzy

                      @micmc yup, all good:

                      2364a80b-2404-430f-9c45-3b837e95a8b9-image.png

                      micmcM Offline
                      micmcM Offline
                      micmc
                      wrote on last edited by
                      #25

                      @ianhyzy Your SMTP outbound is set as RELAY not as DIRECT this is something I was wondering because normally Cloudron should sety this automatically at installation time if your SMTP status is set. It seems to me that it might means you've set an outbound SMTP service on this domain and you now try to use the direct settings.

                      Ignorance is not an excuse anymore!
                      https://AutomateKit.com

                      ianhyzyI 1 Reply Last reply
                      0
                      • micmcM micmc

                        @ianhyzy Your SMTP outbound is set as RELAY not as DIRECT this is something I was wondering because normally Cloudron should sety this automatically at installation time if your SMTP status is set. It seems to me that it might means you've set an outbound SMTP service on this domain and you now try to use the direct settings.

                        ianhyzyI Offline
                        ianhyzyI Offline
                        ianhyzy
                        wrote on last edited by ianhyzy
                        #26

                        @micmc yeah I have mailgun set as the outbound SMTP server, but I get similar errors when I try to use mailgun directly. I would screenshot the error but it's a stack trace that takes up the whole screen

                        micmcM 1 Reply Last reply
                        0
                        • girishG girish

                          @ianhyzy said in Cannot connect with TSL/SSL:

                          Could this be my firewall/ISP or did I misconfigure something?

                          Yes, most likely. Is port 587 open in your firewall ? Also, if this server is at home, do you have loopback NAT working on your router?

                          ianhyzyI Offline
                          ianhyzyI Offline
                          ianhyzy
                          wrote on last edited by
                          #27

                          @girish I have 587 port forwarded and no, I need to look into NAT loopback

                          1 Reply Last reply
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                          • ianhyzyI ianhyzy

                            @micmc yeah I have mailgun set as the outbound SMTP server, but I get similar errors when I try to use mailgun directly. I would screenshot the error but it's a stack trace that takes up the whole screen

                            micmcM Offline
                            micmcM Offline
                            micmc
                            wrote on last edited by
                            #28

                            @ianhyzy Yeah, that's what I thought. Try to use default SMTP (no mailgun) on the domain and then use the same settings on the app. OR the contrary on both as well. The same SMTP for the domain and the app.

                            Ignorance is not an excuse anymore!
                            https://AutomateKit.com

                            1 Reply Last reply
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                            • girishG girish

                              @ianhyzy said in Cannot connect with TSL/SSL:

                              Could this be my firewall/ISP or did I misconfigure something?

                              Yes, most likely. Is port 587 open in your firewall ? Also, if this server is at home, do you have loopback NAT working on your router?

                              ianhyzyI Offline
                              ianhyzyI Offline
                              ianhyzy
                              wrote on last edited by
                              #29

                              @girish I use a Unifi UDM-PRO at home and from what I can tell hairpin / NAT Loopback is enabled by default, and I don't recall ever disabling it

                              ianhyzyI 1 Reply Last reply
                              0
                              • girishG girish

                                @ianhyzy said in Cannot connect with TSL/SSL:

                                Could this be my firewall/ISP or did I misconfigure something?

                                Yes, most likely. Is port 587 open in your firewall ? Also, if this server is at home, do you have loopback NAT working on your router?

                                micmcM Offline
                                micmcM Offline
                                micmc
                                wrote on last edited by
                                #30

                                @girish He'd set mailgun as his default SMTP relay on the outbound mail for the domain, but apparently the app installed with default SMTP assumption?

                                Will apps install with the SMTP relay set on domain's outbound mail, or it will they still assume the default settings, even if a relay is set before apps installation?

                                Ignorance is not an excuse anymore!
                                https://AutomateKit.com

                                1 Reply Last reply
                                0
                                • ianhyzyI ianhyzy

                                  @girish I use a Unifi UDM-PRO at home and from what I can tell hairpin / NAT Loopback is enabled by default, and I don't recall ever disabling it

                                  ianhyzyI Offline
                                  ianhyzyI Offline
                                  ianhyzy
                                  wrote on last edited by
                                  #31

                                  @ianhyzy of course I tried Mailgun again and it seems to have worked - I must have had something off earlier. It seems to be taking the inbox a little longer than I thought to receive messages but they are coming in.

                                  ianhyzyI 1 Reply Last reply
                                  0
                                  • ianhyzyI ianhyzy

                                    @ianhyzy of course I tried Mailgun again and it seems to have worked - I must have had something off earlier. It seems to be taking the inbox a little longer than I thought to receive messages but they are coming in.

                                    ianhyzyI Offline
                                    ianhyzyI Offline
                                    ianhyzy
                                    wrote on last edited by
                                    #32

                                    @ianhyzy so it looks like I spoke too soon- the test email came in, but the email I sent from my Gmail account never appeared

                                    1 Reply Last reply
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