etherpad update to 3.4.1 fails, APP not starting

chymian 0

org.etherpad.cloudronapp@3.4.1

after updating to the for mentioned version, etherpad refuses to start.

from the log (repeating):

Mar 06 08:56:44 │ npm update check failed │
Mar 06 08:56:44 │ Try running with sudo or get access │
Mar 06 08:56:44 │ to the local update config store via │
Mar 06 08:56:44 │ sudo chown -R $USER:$(id -gn $USER) /root/.config │
Mar 06 08:56:44 └───────────────────────────────────────────────────┘
Mar 06 08:56:45 => Generating settings.json
Mar 06 08:56:45 => Ensure /app/data/settings.json
Mar 06 08:56:45 => Ensure folder permissions
Mar 06 08:56:46 => Starting etherpad
Mar 06 08:56:48 [2021-03-06 07:56:48.039] [DEBUG] console - Running on Node v14.15.4 (minimum required Node version: 10.17.0)
Mar 06 08:56:48 [2021-03-06 07:56:48.416] [INFO] console - All relative paths will be interpreted relative to the identified Etherpad base dir: /app/code
Mar 06 08:56:48 [2021-03-06 07:56:48.521] [INFO] console - settings loaded from: /run/etherpad-lite/settings.json
Mar 06 08:56:48 [2021-03-06 07:56:48.523] [INFO] console - credentials loaded from: /app/data/settings.json
Mar 06 08:56:48 [2021-03-06 07:56:48.524] [WARN] console - Unknown Setting: 'sessionNoPassword'. This setting doesn't exist or it was removed
Mar 06 08:56:48 [2021-03-06 07:56:48.526] [INFO] console - Using skin "colibris" in dir: /app/code/src/static/skins/colibris
Mar 06 08:56:48 [2021-03-06 07:56:48.616] [INFO] console - Session key loaded from: /app/code/SESSIONKEY.txt
Mar 06 08:56:48 [2021-03-06 07:56:48.624] [INFO] console - Random string used for versioning assets: 25fbe5bb
Mar 06 08:56:53 [2021-03-06 07:56:53.912] [INFO] server - Starting Etherpad...
Mar 06 08:56:55 [2021-03-06 07:56:55.733] [INFO] plugins - Running npm to get a list of installed plugins...
Mar 06 08:56:57 [2021-03-06 07:56:57.821] [INFO] plugins - npm --version: 6.14.11
Mar 06 08:57:57 [2021-03-06 07:57:57.751] [ERROR] runCmd|npm - npm ERR! peer dep missing: ep_headings2@*, required by ep_markdown@0.1.21
Mar 06 08:57:57 [2021-03-06 07:57:57.840] [ERROR] server - Error occurred while starting Etherpad
Mar 06 08:57:57 [2021-03-06 07:57:57.842] [ERROR] server - Error: Command exited with code 1: npm ls --long --json --depth=0 --no-production
Mar 06 08:57:57 at exports (/app/code/src/node/utils/run_cmd.js:119:25)
Mar 06 08:57:57 at Object.exports.getPackages (/app/code/src/static/js/pluginfw/plugins.js:125:48)
Mar 06 08:57:57 at Object.exports.update (/app/code/src/static/js/pluginfw/plugins.js:99:34)
Mar 06 08:57:57 at Object.exports.start (/app/code/src/node/server.js:140:19)
Mar 06 08:57:57 at processTicksAndRejections (internal/process/task_queues.js:93:5)
Mar 06 08:57:57 [2021-03-06 07:57:57.843] [INFO] server - Exiting...
Mar 06 08:57:57 [2021-03-06 07:57:57.845] [INFO] server - Waiting for Node.js to exit...
Mar 06 08:58:02 [2021-03-06 07:58:02.844] [ERROR] server - Something that should have been cleaned up during the shutdown hook (such as a timer, worker thread, or open connection) is preventing Node.js from exiting
Mar 06 08:58:02 [2021-03-06 07:58:02.849] [INFO] console - [WTF Node?] open handles:
Mar 06 08:58:02 [2021-03-06 07:58:02.851] [INFO] console - - File descriptors: (note: stdio always exists)
Mar 06 08:58:02 [2021-03-06 07:58:02.854] [INFO] console - - fd 1 (tty) (stdio)
Mar 06 08:58:02 [2021-03-06 07:58:02.864] [INFO] console - - fd 2 (tty) (stdio)
Mar 06 08:58:02 [2021-03-06 07:58:02.865] [INFO] console - - Sockets:
Mar 06 08:58:02 [2021-03-06 07:58:02.867] [INFO] console - - 172.18.20.37:38954 -> 172.18.0.5:3306
Mar 06 08:58:02 [2021-03-06 07:58:02.868] [INFO] console - - Listeners:
Mar 06 08:58:02 [2021-03-06 07:58:02.870] [INFO] console - - connect: bound @ /app/code/src/node_modules/mysql/lib/Connection.js:98
Mar 06 08:58:02 [2021-03-06 07:58:02.871] [INFO] console - - Intervals:
Mar 06 08:58:02 [2021-03-06 07:58:02.872] [INFO] console - - (100 ~ 100 ms) (anonymous) @ /app/code/src/node_modules/ueberdb2/lib/CacheAndBufferLayer.js:180
Mar 06 08:58:02 [2021-03-06 07:58:02.873] [INFO] console - - (10000 ~ 10 s) (anonymous) @ /app/code/src/node_modules/ueberdb2/databases/mysql_db.js:62
Mar 06 08:58:02 [2021-03-06 07:58:02.874] [ERROR] server - Forcing an unclean exit...
Mar 06 08:58:10 ==========================
Mar 06 08:58:10 Etherpad start
Mar 06 08:58:10 ==========================
Mar 06 08:58:10 => Ensure directories
Mar 06 08:58:11 => Fixing up node_modules
Mar 06 08:58:11 => Ensuring cloudron plugin
Mar 06 08:59:39 npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
Mar 06 08:59:40 npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.1268770558'
Mar 06 08:59:40 npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
Mar 06 08:59:40 npm WARN ep_markdown@0.1.21 requires a peer of ep_headings2@* but none is installed. You must install peer dependencies yourself.
Mar 06 08:59:40 npm WARN code No description
Mar 06 08:59:41 npm WARN code No repository field.
Mar 06 08:59:41 npm WARN code No README data
Mar 06 08:59:41 npm WARN code No license field.
Mar 06 08:59:41
Mar 06 08:59:41 + ep_cloudron@4.1.0
Mar 06 08:59:41 updated 1 package and audited 1840 packages in 83.689s
Mar 06 08:59:46
Mar 06 08:59:46 84 packages are looking for funding
Mar 06 08:59:46 run `npm fund` for details
Mar 06 08:59:46
Mar 06 08:59:46 found 0 vulnerabilities

nebulon

@chymian-0 looks like the plugin ep_headings2 is missing for some reason. Just to gain more info, did you install any plugins manually?

To resolve this, try to run npm i ep_markdown in the webterminal (if it keeps restarting and thus reconnecting, put the app in Recovery Mode first) You could also just install ep_headings2 but you might miss other dependencies of ep_markdown as well.

After the npm run, restart the app or disable recovery mode.

robi

I had the same issue, restored to previous version and it came up, then updated ok.. weird.

This came back for some reason..

Mar 07 19:53:22 found 104 vulnerabilities (40 low, 21 moderate, 42 high, 1 critical)
Mar 07 19:53:22 run `npm audit fix` to fix them, or `npm audit` for details
Mar 07 19:53:22
Mar 07 19:53:22 ┌───────────────────────────────────────────────────┐
Mar 07 19:53:22 │ npm update check failed │
Mar 07 19:53:22 │ Try running with sudo or get access │
Mar 07 19:53:22 │ to the local update config store via │
Mar 07 19:53:22 │ sudo chown -R $USER:$(id -gn $USER) /root/.config │
Mar 07 19:53:22 └───────────────────────────────────────────────────┘
Mar 07 19:53:22 => Generating settings.json
Mar 07 19:53:22 => Ensure /app/data/settings.json
Mar 07 19:53:22 => Ensure folder permissions
Mar 07 19:53:22 => Starting etherpad
Mar 07 19:53:22 [2021-03-08 03:53:22.541] [DEBUG] console - Running on Node v14.15.4 (minimum required Node version: 10.17.0)
Mar 07 19:53:22 [2021-03-08 03:53:22.570] [INFO] console - All relative paths will be interpreted relative to the identified Etherpad base dir: /app/code
Mar 07 19:53:22 [2021-03-08 03:53:22.586] [INFO] console - settings loaded from: /run/etherpad-lite/settings.json
Mar 07 19:53:22 [2021-03-08 03:53:22.588] [INFO] console - credentials loaded from: /app/data/settings.json
Mar 07 19:53:22 [2021-03-08 03:53:22.590] [WARN] console - Unknown Setting: 'sessionNoPassword'. This setting doesn't exist or it was removed
Mar 07 19:53:22 [2021-03-08 03:53:22.591] [INFO] console - Using skin "colibris" in dir: /app/code/src/static/skins/colibris
Mar 07 19:53:22 [2021-03-08 03:53:22.593] [INFO] console - Session key loaded from: /app/code/SESSIONKEY.txt
Mar 07 19:53:22 [2021-03-08 03:53:22.594] [INFO] console - Random string used for versioning assets: 592f7cc4
Mar 07 19:53:22 [2021-03-08 03:53:22.894] [INFO] server - Starting Etherpad...
Mar 07 19:53:23 [2021-03-08 03:53:23.043] [INFO] plugins - Running npm to get a list of installed plugins...
Mar 07 19:53:23 [2021-03-08 03:53:23.165] [INFO] plugins - npm --version: 6.14.11
Mar 07 19:53:30 [2021-03-08 03:53:30.166] [ERROR] runCmd|npm -
Mar 07 19:53:30 [2021-03-08 03:53:30.167] [ERROR] runCmd|npm - ┌────────────────────────────────────────────────────────────┐
Mar 07 19:53:30 [2021-03-08 03:53:30.169] [ERROR] runCmd|npm - │ npm update check failed │
Mar 07 19:53:30 [2021-03-08 03:53:30.170] [ERROR] runCmd|npm - │ Try running with sudo or get access │
Mar 07 19:53:30 [2021-03-08 03:53:30.171] [ERROR] runCmd|npm - │ to the local update config store via │
Mar 07 19:53:30 [2021-03-08 03:53:30.172] [ERROR] runCmd|npm - │ sudo chown -R $USER:$(id -gn $USER) /home/cloudron/.config │
Mar 07 19:53:30 [2021-03-08 03:53:30.172] [ERROR] runCmd|npm - └────────────────────────────────────────────────────────────┘
Mar 07 19:53:30 [2021-03-08 03:53:30.246] [INFO] plugins - Loading plugin ep_adminpads2...
Mar 07 19:53:30 [2021-03-08 03:53:30.247] [INFO] plugins - Loading plugin ep_cloudron...
Mar 07 19:53:30 [2021-03-08 03:53:30.248] [INFO] plugins - Loading plugin ep_delete_empty_pads...
Mar 07 19:53:30 [2021-03-08 03:53:30.249] [INFO] plugins - Loading plugin ep_etherpad-lite...
Mar 07 19:53:30 [2021-03-08 03:53:30.250] [INFO] plugins - Loading plugin ep_font_color...
Mar 07 19:53:30 [2021-03-08 03:53:30.251] [INFO] plugins - Loading plugin ep_font_family...
Mar 07 19:53:30 [2021-03-08 03:53:30.252] [INFO] plugins - Loading plugin ep_font_size...
Mar 07 19:53:30 [2021-03-08 03:53:30.252] [INFO] plugins - Loading plugin ep_headings2...
Mar 07 19:53:30 [2021-03-08 03:53:30.253] [INFO] plugins - Loading plugin ep_markdown...
Mar 07 19:53:30 [2021-03-08 03:53:30.253] [INFO] plugins - Loading plugin ep_scrollto...
Mar 07 19:53:30 [2021-03-08 03:53:30.254] [INFO] plugins - Loading plugin ep_spellcheck...
Mar 07 19:53:30 [2021-03-08 03:53:30.254] [INFO] plugins - Loading plugin ep_subscript...
Mar 07 19:53:30 [2021-03-08 03:53:30.255] [INFO] plugins - Loading plugin ep_superscript...
Mar 07 19:53:30 [2021-03-08 03:53:30.255] [INFO] plugins - Loading plugin ep_themes...
Mar 07 19:53:30 [2021-03-08 03:53:30.256] [INFO] plugins - Loading plugin ep_webrtc...
Mar 07 19:53:30 [2021-03-08 03:53:30.263] [INFO] plugins - Loaded 15 plugins
Mar 07 19:53:30 [2021-03-08 03:53:30.619] [INFO] APIHandler - Api key file read from: "/app/code/APIKEY.txt"
Mar 07 19:53:30 [2021-03-08 03:53:30.924] [INFO] server - Installed plugins: ep_adminpads2@2.1.29, ep_cloudron@4.1.0, ep_delete_empty_pads@0.0.6, ep_font_color@0.0.32, ep_font_family@0.5.29, ep_headings2@0.2.26, ep_font_size@0.4.19, ep_markdown@0.1.30, ep_scrollto@0.0.10, ep_spellcheck@0.0.18, ep_subscript@0.0.9, ep_themes@0.0.97, ep_superscript@0.0.3, ep_webrtc@0.1.16
Mar 07 19:53:30 [2021-03-08 03:53:30.942] [INFO] console - Report bugs at https://github.com/ether/etherpad-lite/issues
Mar 07 19:53:30 [2021-03-08 03:53:30.943] [WARN] console - Can't get git version for server header
Mar 07 19:53:30 ENOENT: no such file or directory, lstat '/app/code/.git'
Mar 07 19:53:30 [2021-03-08 03:53:30.945] [WARN] console - Can't get git version for server header
Mar 07 19:53:30 ENOENT: no such file or directory, lstat '/app/code/.git'
Mar 07 19:53:30 [2021-03-08 03:53:30.945] [INFO] console - Your Etherpad version is 1.8.12 ()

Looks like npm needs to do updates too

girish

@nebulon Maybe those npm things need a retry? Since we try to download/update on startup?

nebulon

Not sure if automatically updating dependencies of plugins is the correct way. Those are often set in the package lock file of the plugin and maybe authors have forgotten to update them or updating them would break the plugin. Not sure if we can make that decision on behalf of them here.

I do think that the npm audit check and warning is related to the original ep_markdown problem though.

robi

so how do we get the app running again? it fails health checks.

nebulon

@robi you can set the app in recovery mode and then open a webterminal where you run the npm command npm i ep_markdown hopefully this will fix the dependencies. After that disable recovery mode.

robi

@nebulon tried that:

root@daa892b0-779c-419b-9831-2b727fb716b4:/app/code# npm i ep_markdown
npm ERR! code ENOENT
npm ERR! syscall open
npm ERR! path /root/.npm/_cacache/tmp/fd583d7a
npm ERR! errno -2
npm ERR! enoent ENOENT: no such file or directory, open '/root/.npm/_cacache/tmp/fd583d7a'
npm ERR! enoent This is related to npm not being able to find a file.
npm ERR! enoent 
r

furthermore /root/.npm/ doesn't exist as it's linked dir doesn't exist either

lrwxrwxrwx 1 root root   22 Mar  5 08:36 .npm -> /run/etherpad-lite/npm

after creating the missing directories, the npm completes.

app still doesn't start. same logs as above.

nebulon

Looks like it misses some temporary folders indeed. Can you run /app/code/start.sh first? (that should fail, but will create the folders)

robi

@nebulon tried that too, no such luck. Doesn't come up still. Not responding message.

girish

@robi can you drop us a message on support@ with the IP address? Would like to take a look.

nebulon

So the app should be up and running again. One installed plugin broke with the new etherpad version, in this case ep_delete_empty_pads so after running npm rm ep_delete_empty_pads the app starts up again.

I will add some more info for such situations in the docs.

robi

@nebulon thanks, what was the indicator pointing to that plugin?

nebulon

No real indicator, but since plugins are flimsy here, I just uninstalled one-by-one until it would start up again. I also found that a fresh installation of that plugin on a new instance also works. So clearly some combination you had caused the trouble.

Generally etherpad is really more like a framework to build a collaborative editor, we have written ep_cloudron for example to do basic authentication and document management. That alone is provided in all sorts of ways through many other plugins and those are all incompatible with each other. So one should be a bit careful which plugins are installed. Either way I will see how I can give more guidance how to fix a broken situation in the docs and also checking now how we can give the app a bit more polish.

nebulon

I've added a troubleshooting section to the docs now https://docs.cloudron.io/apps/etherpad/#troubleshooting

chymian 0

there had been a 4 dependencies missing, 3 from the cloudron-module. while installing these, there was an error about /app/code/package.json, which is missing.

root@214b3494-371d-4518-9be3-af8707db4284:/app/code# npm i async body-parser ldapjs
npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.2931527070'
npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
npm WARN code No description
npm WARN code No repository field.
npm WARN code No README data
npm WARN code No license field.

+ async@3.2.0
+ ldapjs@2.2.4
+ body-parser@1.19.0
removed 34 packages, updated 3 packages and audited 1855 packages in 239.516s

and a series of dependencies for these:

npm ls 2>&1 | grep -i missing|cut -d":" -f2,3 
 bytes@3.1.0, required by body-parser@1.19.0
 content-type@~1.0.4, required by body-parser@1.19.0
 debug@2.6.9, required by body-parser@1.19.0
 depd@~1.1.2, required by body-parser@1.19.0
 http-errors@1.7.2, required by body-parser@1.19.0
 iconv-lite@0.4.24, required by body-parser@1.19.0
 on-finished@~2.3.0, required by body-parser@1.19.0
 qs@6.7.0, required by body-parser@1.19.0
 raw-body@2.4.0, required by body-parser@1.19.0
 type-is@~1.6.17, required by body-parser@1.19.0
 abstract-logging@^2.0.0, required by ldapjs@2.2.4
 asn1@^0.2.4, required by ldapjs@2.2.4
 assert-plus@^1.0.0, required by ldapjs@2.2.4
 backoff@^2.5.0, required by ldapjs@2.2.4
 ldap-filter@^0.3.3, required by ldapjs@2.2.4
 once@^1.4.0, required by ldapjs@2.2.4
 vasync@^2.2.0, required by ldapjs@2.2.4
 verror@^1.8.1, required by ldapjs@2.2.4

install all dependencies with:

npm i `npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|xargs`

there are further sub-depenencies, so run it again, but modified because of some tag-quirks

npm ERR! code EINVALIDTAGNAME
npm ERR! Invalid tag name ">=": Tags may not have any characters that encodeURIComponent encodes.

for 2 times run:

npm i ` npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|cut -d"<" -f1|tr -d ">" |tr -d "=" |tr -d " "| xargs`

after all dependencies have been installed, the APP was restarted to normal operation. according to the log, all went fine, but the status at the WEBinterface is: "it's not responding":

Mar 09 11:06:07 ==========================
Mar 09 11:06:07 Etherpad start
Mar 09 11:06:07 ==========================
Mar 09 11:06:07 => Ensure directories
Mar 09 11:06:07 => Fixing up node_modules
Mar 09 11:06:07 => Ensuring cloudron plugin
Mar 09 11:06:07 box:tasks 5789: {"percent":100,"message":"Done"}
Mar 09 11:06:08 box:apptask etherpad.eb8.org updating app with values: {"installationState":"installed","error":null,"health":null}
Mar 09 11:06:08 box:taskworker Task took 39.009 seconds
Mar 09 11:06:08 box:tasks setCompleted - 5789: {"result":null,"error":null}
Mar 09 11:06:08 box:tasks 5789: {"percent":100,"result":null,"error":null}
Mar 09 11:08:47 npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
Mar 09 11:08:48 npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.3085602016'
Mar 09 11:08:48 npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
Mar 09 11:08:48 npm WARN code No description
Mar 09 11:08:49 npm WARN code No repository field.
Mar 09 11:08:49 npm WARN code No README data
Mar 09 11:08:49 npm WARN code No license field.
Mar 09 11:08:49
Mar 09 11:08:49 + ep_cloudron@4.1.0
Mar 09 11:08:49 removed 36 packages, updated 1 package and audited 1841 packages in 149.421s
Mar 09 11:08:57
Mar 09 11:08:57 85 packages are looking for funding
Mar 09 11:08:57 run `npm fund` for details
Mar 09 11:08:57
Mar 09 11:08:57 found 0 vulnerabilities
Mar 09 11:08:57
Mar 09 11:08:57
Mar 09 11:08:57 ┌───────────────────────────────────────────────────┐
Mar 09 11:08:57 │ npm update check failed │
Mar 09 11:08:57 │ Try running with sudo or get access │
Mar 09 11:08:57 │ to the local update config store via │
Mar 09 11:08:57 │ sudo chown -R $USER:$(id -gn $USER) /root/.config │
Mar 09 11:08:57 └───────────────────────────────────────────────────┘
Mar 09 11:08:57 => Generating settings.json
Mar 09 11:08:57 => Ensure /app/data/settings.json
Mar 09 11:08:57 => Ensure folder permissions
Mar 09 11:08:58 => Starting etherpad
Mar 09 11:08:59 [2021-03-09 10:08:59.011] [DEBUG] console - Running on Node v14.15.4 (minimum required Node version: 10.17.0)
Mar 09 11:08:59 [2021-03-09 10:08:59.135] [INFO] console - All relative paths will be interpreted relative to the identified Etherpad base dir: /app/code
Mar 09 11:08:59 [2021-03-09 10:08:59.229] [INFO] console - settings loaded from: /run/etherpad-lite/settings.json
Mar 09 11:08:59 [2021-03-09 10:08:59.232] [INFO] console - credentials loaded from: /app/data/settings.json
Mar 09 11:08:59 [2021-03-09 10:08:59.234] [WARN] console - Unknown Setting: 'sessionNoPassword'. This setting doesn't exist or it was removed
Mar 09 11:08:59 [2021-03-09 10:08:59.236] [INFO] console - Using skin "colibris" in dir: /app/code/src/static/skins/colibris
Mar 09 11:08:59 [2021-03-09 10:08:59.242] [INFO] console - Session key loaded from: /app/code/SESSIONKEY.txt
Mar 09 11:08:59 [2021-03-09 10:08:59.245] [INFO] console - Random string used for versioning assets: 1a60d277
Mar 09 11:09:04 [2021-03-09 10:09:04.533] [INFO] server - Starting Etherpad...
Mar 09 11:09:06 [2021-03-09 10:09:06.407] [INFO] plugins - Running npm to get a list of installed plugins...
Mar 09 11:09:06 [2021-03-09 10:09:06.721] [INFO] plugins - npm --version: 6.14.11
Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm -
Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm - ┌────────────────────────────────────────────────────────────┐
Mar 09 11:10:03 [2021-03-09 10:10:03.144] [ERROR] runCmd|npm - │ npm update check failed │
Mar 09 11:10:03 [2021-03-09 10:10:03.223] [ERROR] runCmd|npm - │ Try running with sudo or get access │
Mar 09 11:10:03 [2021-03-09 10:10:03.231] [ERROR] runCmd|npm - │ to the local update config store via │
Mar 09 11:10:03 [2021-03-09 10:10:03.337] [ERROR] runCmd|npm - │ sudo chown -R $USER:$(id -gn $USER) /home/cloudron/.config │
Mar 09 11:10:03 [2021-03-09 10:10:03.338] [ERROR] runCmd|npm - └────────────────────────────────────────────────────────────┘
Mar 09 11:10:04 [2021-03-09 10:10:04.933] [INFO] plugins - Loading plugin ep_aa_file_menu_toolbar...
Mar 09 11:10:05 [2021-03-09 10:10:04.935] [INFO] plugins - Loading plugin ep_add_buttons...
Mar 09 11:10:05 [2021-03-09 10:10:04.936] [INFO] plugins - Loading plugin ep_adminpads2...
Mar 09 11:10:05 [2021-03-09 10:10:04.937] [INFO] plugins - Loading plugin ep_bookmark...
Mar 09 11:10:05 [2021-03-09 10:10:05.007] [INFO] plugins - Loading plugin ep_bottom_chat_bar...
Mar 09 11:10:05 [2021-03-09 10:10:05.092] [INFO] plugins - Loading plugin ep_cloudron...
Mar 09 11:10:05 [2021-03-09 10:10:05.096] [INFO] plugins - Loading plugin ep_code_formatting...
Mar 09 11:10:05 [2021-03-09 10:10:05.097] [INFO] plugins - Loading plugin ep_codepad...
Mar 09 11:10:05 [2021-03-09 10:10:05.106] [INFO] plugins - Loading plugin ep_comments_page...
Mar 09 11:10:05 [2021-03-09 10:10:05.117] [INFO] plugins - Loading plugin ep_draw...
Mar 09 11:10:05 [2021-03-09 10:10:05.123] [INFO] plugins - Loading plugin ep_etherpad-lite...
Mar 09 11:10:05 [2021-03-09 10:10:05.147] [INFO] plugins - Loading plugin ep_headings2...
Mar 09 11:10:05 [2021-03-09 10:10:05.148] [INFO] plugins - Loading plugin ep_markdown...
Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_pad_overview...
Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_previewimages...
Mar 09 11:10:05 [2021-03-09 10:10:05.150] [INFO] plugins - Loading plugin ep_print_preview_pdf...
Mar 09 11:10:05 [2021-03-09 10:10:05.151] [INFO] plugins - Loading plugin ep_real_time_chat...
Mar 09 11:10:05 [2021-03-09 10:10:05.214] [INFO] plugins - Loading plugin ep_spellcheck...
Mar 09 11:10:05 [2021-03-09 10:10:05.231] [INFO] plugins - Loading plugin ep_webrtc...
Mar 09 11:10:05 [2021-03-09 10:10:05.527] [INFO] plugins - Loaded 19 plugins
Mar 09 11:10:06 [2021-03-09 10:10:06.320] [INFO] console - CODEPAD needs ep_codepad parameters in settings.json.
Mar 09 11:10:15 [2021-03-09 10:10:15.115] [INFO] APIHandler - Api key file read from: "/app/code/APIKEY.txt"
Mar 09 11:10:24 [2021-03-09 10:10:24.119] [INFO] server - Installed plugins: ep_aa_file_menu_toolbar@0.2.1, ep_add_buttons@0.0.21, ep_bookmark@1.2.1, ep_bottom_chat_bar@1.0.1, ep_adminpads2@2.1.25, ep_cloudron@4.1.0, ep_draw@0.1.6, ep_headings2@0.2.26, ep_pad_overview@0.1.2, ep_previewimages@0.0.13, ep_print_preview_pdf@0.0.6, ep_real_time_chat@0.2.9, ep_spellcheck@0.0.20, ep_webrtc@0.1.11, ep_markdown@0.1.21, ep_code_formatting@1.0.0, ep_codepad@1.3.3, ep_comments_page@0.1.47
Mar 09 11:10:24 [2021-03-09 10:10:24.416] [INFO] console - Report bugs at https://github.com/ether/etherpad-lite/issues
Mar 09 11:10:24 [2021-03-09 10:10:24.418] [WARN] console - Can't get git version for server header
Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
Mar 09 11:10:24 [2021-03-09 10:10:24.419] [WARN] console - Can't get git version for server header
Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
Mar 09 11:10:24 [2021-03-09 10:10:24.419] [INFO] console - Your Etherpad version is 1.8.12 ()

girish

@chymian-0 We saw the exact same problem with @robi's instance. Essentially, one of the plugins was preventing the startup. After the log line "Your Etherpad version is 1.8.12", one is supposed to see "http server listening" or something like that. I recommend "npm rm" on each of the plugins as suggested in https://docs.cloudron.io/apps/etherpad/#troubleshooting to debug which plugin causes this issue. Unfortunately, this is the life with plugins in etherpad, they keep breaking between releases

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Solved etherpad update to 3.4.1 fails, APP not starting