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Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Etherpad Lite
  3. etherpad update to 3.4.1 fails, APP not starting

etherpad update to 3.4.1 fails, APP not starting

Scheduled Pinned Locked Moved Solved Etherpad Lite
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  • robiR robi

    so how do we get the app running again? it fails health checks.

    nebulonN Away
    nebulonN Away
    nebulon
    Staff
    wrote on last edited by
    #7

    @robi you can set the app in recovery mode and then open a webterminal where you run the npm command npm i ep_markdown hopefully this will fix the dependencies. After that disable recovery mode.

    robiR 1 Reply Last reply
    0
    • nebulonN nebulon

      @robi you can set the app in recovery mode and then open a webterminal where you run the npm command npm i ep_markdown hopefully this will fix the dependencies. After that disable recovery mode.

      robiR Offline
      robiR Offline
      robi
      wrote on last edited by robi
      #8

      @nebulon tried that:

      root@daa892b0-779c-419b-9831-2b727fb716b4:/app/code# npm i ep_markdown
      npm ERR! code ENOENT
      npm ERR! syscall open
      npm ERR! path /root/.npm/_cacache/tmp/fd583d7a
      npm ERR! errno -2
      npm ERR! enoent ENOENT: no such file or directory, open '/root/.npm/_cacache/tmp/fd583d7a'
      npm ERR! enoent This is related to npm not being able to find a file.
      npm ERR! enoent 
      r
      

      furthermore /root/.npm/ doesn't exist as it's linked dir doesn't exist either

      lrwxrwxrwx 1 root root   22 Mar  5 08:36 .npm -> /run/etherpad-lite/npm
      

      after creating the missing directories, the npm completes.

      app still doesn't start. same logs as above.

      Conscious tech

      1 Reply Last reply
      0
      • nebulonN Away
        nebulonN Away
        nebulon
        Staff
        wrote on last edited by nebulon
        #9

        Looks like it misses some temporary folders indeed. Can you run /app/code/start.sh first? (that should fail, but will create the folders)

        robiR 1 Reply Last reply
        0
        • nebulonN nebulon

          Looks like it misses some temporary folders indeed. Can you run /app/code/start.sh first? (that should fail, but will create the folders)

          robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #10

          @nebulon tried that too, no such luck. Doesn't come up still. Not responding message.

          Conscious tech

          girishG 1 Reply Last reply
          0
          • robiR robi

            @nebulon tried that too, no such luck. Doesn't come up still. Not responding message.

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #11

            @robi can you drop us a message on support@ with the IP address? Would like to take a look.

            1 Reply Last reply
            1
            • nebulonN Away
              nebulonN Away
              nebulon
              Staff
              wrote on last edited by
              #12

              So the app should be up and running again. One installed plugin broke with the new etherpad version, in this case ep_delete_empty_pads so after running npm rm ep_delete_empty_pads the app starts up again.

              I will add some more info for such situations in the docs.

              robiR 1 Reply Last reply
              1
              • nebulonN nebulon

                So the app should be up and running again. One installed plugin broke with the new etherpad version, in this case ep_delete_empty_pads so after running npm rm ep_delete_empty_pads the app starts up again.

                I will add some more info for such situations in the docs.

                robiR Offline
                robiR Offline
                robi
                wrote on last edited by
                #13

                @nebulon thanks, what was the indicator pointing to that plugin?

                Conscious tech

                1 Reply Last reply
                0
                • nebulonN Away
                  nebulonN Away
                  nebulon
                  Staff
                  wrote on last edited by
                  #14

                  No real indicator, but since plugins are flimsy here, I just uninstalled one-by-one until it would start up again. I also found that a fresh installation of that plugin on a new instance also works. So clearly some combination you had caused the trouble.

                  Generally etherpad is really more like a framework to build a collaborative editor, we have written ep_cloudron for example to do basic authentication and document management. That alone is provided in all sorts of ways through many other plugins and those are all incompatible with each other. So one should be a bit careful which plugins are installed. Either way I will see how I can give more guidance how to fix a broken situation in the docs and also checking now how we can give the app a bit more polish.

                  1 Reply Last reply
                  1
                  • nebulonN Away
                    nebulonN Away
                    nebulon
                    Staff
                    wrote on last edited by
                    #15

                    I've added a troubleshooting section to the docs now https://docs.cloudron.io/apps/etherpad/#troubleshooting

                    1 Reply Last reply
                    1
                    • C Offline
                      C Offline
                      chymian 0
                      wrote on last edited by
                      #16

                      there had been a 4 dependencies missing, 3 from the cloudron-module. while installing these, there was an error about /app/code/package.json, which is missing.

                      root@214b3494-371d-4518-9be3-af8707db4284:/app/code# npm i async body-parser ldapjs
                      npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
                      npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.2931527070'
                      npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
                      npm WARN code No description
                      npm WARN code No repository field.
                      npm WARN code No README data
                      npm WARN code No license field.
                      
                      + async@3.2.0
                      + ldapjs@2.2.4
                      + body-parser@1.19.0
                      removed 34 packages, updated 3 packages and audited 1855 packages in 239.516s
                      

                      and a series of dependencies for these:

                      npm ls 2>&1 | grep -i missing|cut -d":" -f2,3 
                       bytes@3.1.0, required by body-parser@1.19.0
                       content-type@~1.0.4, required by body-parser@1.19.0
                       debug@2.6.9, required by body-parser@1.19.0
                       depd@~1.1.2, required by body-parser@1.19.0
                       http-errors@1.7.2, required by body-parser@1.19.0
                       iconv-lite@0.4.24, required by body-parser@1.19.0
                       on-finished@~2.3.0, required by body-parser@1.19.0
                       qs@6.7.0, required by body-parser@1.19.0
                       raw-body@2.4.0, required by body-parser@1.19.0
                       type-is@~1.6.17, required by body-parser@1.19.0
                       abstract-logging@^2.0.0, required by ldapjs@2.2.4
                       asn1@^0.2.4, required by ldapjs@2.2.4
                       assert-plus@^1.0.0, required by ldapjs@2.2.4
                       backoff@^2.5.0, required by ldapjs@2.2.4
                       ldap-filter@^0.3.3, required by ldapjs@2.2.4
                       once@^1.4.0, required by ldapjs@2.2.4
                       vasync@^2.2.0, required by ldapjs@2.2.4
                       verror@^1.8.1, required by ldapjs@2.2.4
                      

                      install all dependencies with:

                      npm i `npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|xargs`
                      

                      there are further sub-depenencies, so run it again, but modified because of some tag-quirks

                      npm ERR! code EINVALIDTAGNAME
                      npm ERR! Invalid tag name ">=": Tags may not have any characters that encodeURIComponent encodes.
                      

                      for 2 times run:

                      npm i ` npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|cut -d"<" -f1|tr -d ">" |tr -d "=" |tr -d " "| xargs`
                      

                      after all dependencies have been installed, the APP was restarted to normal operation. according to the log, all went fine, but the status at the WEBinterface is: "it's not responding":

                      Mar 09 11:06:07 ==========================
                      Mar 09 11:06:07 Etherpad start
                      Mar 09 11:06:07 ==========================
                      Mar 09 11:06:07 => Ensure directories
                      Mar 09 11:06:07 => Fixing up node_modules
                      Mar 09 11:06:07 => Ensuring cloudron plugin
                      Mar 09 11:06:07 box:tasks 5789: {"percent":100,"message":"Done"}
                      Mar 09 11:06:08 box:apptask etherpad.eb8.org updating app with values: {"installationState":"installed","error":null,"health":null}
                      Mar 09 11:06:08 box:taskworker Task took 39.009 seconds
                      Mar 09 11:06:08 box:tasks setCompleted - 5789: {"result":null,"error":null}
                      Mar 09 11:06:08 box:tasks 5789: {"percent":100,"result":null,"error":null}
                      Mar 09 11:08:47 npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
                      Mar 09 11:08:48 npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.3085602016'
                      Mar 09 11:08:48 npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
                      Mar 09 11:08:48 npm WARN code No description
                      Mar 09 11:08:49 npm WARN code No repository field.
                      Mar 09 11:08:49 npm WARN code No README data
                      Mar 09 11:08:49 npm WARN code No license field.
                      Mar 09 11:08:49
                      Mar 09 11:08:49 + ep_cloudron@4.1.0
                      Mar 09 11:08:49 removed 36 packages, updated 1 package and audited 1841 packages in 149.421s
                      Mar 09 11:08:57
                      Mar 09 11:08:57 85 packages are looking for funding
                      Mar 09 11:08:57 run `npm fund` for details
                      Mar 09 11:08:57
                      Mar 09 11:08:57 found 0 vulnerabilities
                      Mar 09 11:08:57
                      Mar 09 11:08:57
                      Mar 09 11:08:57 ┌───────────────────────────────────────────────────┐
                      Mar 09 11:08:57 │ npm update check failed │
                      Mar 09 11:08:57 │ Try running with sudo or get access │
                      Mar 09 11:08:57 │ to the local update config store via │
                      Mar 09 11:08:57 │ sudo chown -R $USER:$(id -gn $USER) /root/.config │
                      Mar 09 11:08:57 └───────────────────────────────────────────────────┘
                      Mar 09 11:08:57 => Generating settings.json
                      Mar 09 11:08:57 => Ensure /app/data/settings.json
                      Mar 09 11:08:57 => Ensure folder permissions
                      Mar 09 11:08:58 => Starting etherpad
                      Mar 09 11:08:59 [2021-03-09 10:08:59.011] [DEBUG] console - Running on Node v14.15.4 (minimum required Node version: 10.17.0)
                      Mar 09 11:08:59 [2021-03-09 10:08:59.135] [INFO] console - All relative paths will be interpreted relative to the identified Etherpad base dir: /app/code
                      Mar 09 11:08:59 [2021-03-09 10:08:59.229] [INFO] console - settings loaded from: /run/etherpad-lite/settings.json
                      Mar 09 11:08:59 [2021-03-09 10:08:59.232] [INFO] console - credentials loaded from: /app/data/settings.json
                      Mar 09 11:08:59 [2021-03-09 10:08:59.234] [WARN] console - Unknown Setting: 'sessionNoPassword'. This setting doesn't exist or it was removed
                      Mar 09 11:08:59 [2021-03-09 10:08:59.236] [INFO] console - Using skin "colibris" in dir: /app/code/src/static/skins/colibris
                      Mar 09 11:08:59 [2021-03-09 10:08:59.242] [INFO] console - Session key loaded from: /app/code/SESSIONKEY.txt
                      Mar 09 11:08:59 [2021-03-09 10:08:59.245] [INFO] console - Random string used for versioning assets: 1a60d277
                      Mar 09 11:09:04 [2021-03-09 10:09:04.533] [INFO] server - Starting Etherpad...
                      Mar 09 11:09:06 [2021-03-09 10:09:06.407] [INFO] plugins - Running npm to get a list of installed plugins...
                      Mar 09 11:09:06 [2021-03-09 10:09:06.721] [INFO] plugins - npm --version: 6.14.11
                      Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm -
                      Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm - ┌────────────────────────────────────────────────────────────┐
                      Mar 09 11:10:03 [2021-03-09 10:10:03.144] [ERROR] runCmd|npm - │ npm update check failed │
                      Mar 09 11:10:03 [2021-03-09 10:10:03.223] [ERROR] runCmd|npm - │ Try running with sudo or get access │
                      Mar 09 11:10:03 [2021-03-09 10:10:03.231] [ERROR] runCmd|npm - │ to the local update config store via │
                      Mar 09 11:10:03 [2021-03-09 10:10:03.337] [ERROR] runCmd|npm - │ sudo chown -R $USER:$(id -gn $USER) /home/cloudron/.config │
                      Mar 09 11:10:03 [2021-03-09 10:10:03.338] [ERROR] runCmd|npm - └────────────────────────────────────────────────────────────┘
                      Mar 09 11:10:04 [2021-03-09 10:10:04.933] [INFO] plugins - Loading plugin ep_aa_file_menu_toolbar...
                      Mar 09 11:10:05 [2021-03-09 10:10:04.935] [INFO] plugins - Loading plugin ep_add_buttons...
                      Mar 09 11:10:05 [2021-03-09 10:10:04.936] [INFO] plugins - Loading plugin ep_adminpads2...
                      Mar 09 11:10:05 [2021-03-09 10:10:04.937] [INFO] plugins - Loading plugin ep_bookmark...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.007] [INFO] plugins - Loading plugin ep_bottom_chat_bar...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.092] [INFO] plugins - Loading plugin ep_cloudron...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.096] [INFO] plugins - Loading plugin ep_code_formatting...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.097] [INFO] plugins - Loading plugin ep_codepad...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.106] [INFO] plugins - Loading plugin ep_comments_page...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.117] [INFO] plugins - Loading plugin ep_draw...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.123] [INFO] plugins - Loading plugin ep_etherpad-lite...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.147] [INFO] plugins - Loading plugin ep_headings2...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.148] [INFO] plugins - Loading plugin ep_markdown...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_pad_overview...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_previewimages...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.150] [INFO] plugins - Loading plugin ep_print_preview_pdf...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.151] [INFO] plugins - Loading plugin ep_real_time_chat...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.214] [INFO] plugins - Loading plugin ep_spellcheck...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.231] [INFO] plugins - Loading plugin ep_webrtc...
                      Mar 09 11:10:05 [2021-03-09 10:10:05.527] [INFO] plugins - Loaded 19 plugins
                      Mar 09 11:10:06 [2021-03-09 10:10:06.320] [INFO] console - CODEPAD needs ep_codepad parameters in settings.json.
                      Mar 09 11:10:15 [2021-03-09 10:10:15.115] [INFO] APIHandler - Api key file read from: "/app/code/APIKEY.txt"
                      Mar 09 11:10:24 [2021-03-09 10:10:24.119] [INFO] server - Installed plugins: ep_aa_file_menu_toolbar@0.2.1, ep_add_buttons@0.0.21, ep_bookmark@1.2.1, ep_bottom_chat_bar@1.0.1, ep_adminpads2@2.1.25, ep_cloudron@4.1.0, ep_draw@0.1.6, ep_headings2@0.2.26, ep_pad_overview@0.1.2, ep_previewimages@0.0.13, ep_print_preview_pdf@0.0.6, ep_real_time_chat@0.2.9, ep_spellcheck@0.0.20, ep_webrtc@0.1.11, ep_markdown@0.1.21, ep_code_formatting@1.0.0, ep_codepad@1.3.3, ep_comments_page@0.1.47
                      Mar 09 11:10:24 [2021-03-09 10:10:24.416] [INFO] console - Report bugs at https://github.com/ether/etherpad-lite/issues
                      Mar 09 11:10:24 [2021-03-09 10:10:24.418] [WARN] console - Can't get git version for server header
                      Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
                      Mar 09 11:10:24 [2021-03-09 10:10:24.419] [WARN] console - Can't get git version for server header
                      Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
                      Mar 09 11:10:24 [2021-03-09 10:10:24.419] [INFO] console - Your Etherpad version is 1.8.12 ()
                      
                      girishG 1 Reply Last reply
                      0
                      • C chymian 0

                        there had been a 4 dependencies missing, 3 from the cloudron-module. while installing these, there was an error about /app/code/package.json, which is missing.

                        root@214b3494-371d-4518-9be3-af8707db4284:/app/code# npm i async body-parser ldapjs
                        npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
                        npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.2931527070'
                        npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
                        npm WARN code No description
                        npm WARN code No repository field.
                        npm WARN code No README data
                        npm WARN code No license field.
                        
                        + async@3.2.0
                        + ldapjs@2.2.4
                        + body-parser@1.19.0
                        removed 34 packages, updated 3 packages and audited 1855 packages in 239.516s
                        

                        and a series of dependencies for these:

                        npm ls 2>&1 | grep -i missing|cut -d":" -f2,3 
                         bytes@3.1.0, required by body-parser@1.19.0
                         content-type@~1.0.4, required by body-parser@1.19.0
                         debug@2.6.9, required by body-parser@1.19.0
                         depd@~1.1.2, required by body-parser@1.19.0
                         http-errors@1.7.2, required by body-parser@1.19.0
                         iconv-lite@0.4.24, required by body-parser@1.19.0
                         on-finished@~2.3.0, required by body-parser@1.19.0
                         qs@6.7.0, required by body-parser@1.19.0
                         raw-body@2.4.0, required by body-parser@1.19.0
                         type-is@~1.6.17, required by body-parser@1.19.0
                         abstract-logging@^2.0.0, required by ldapjs@2.2.4
                         asn1@^0.2.4, required by ldapjs@2.2.4
                         assert-plus@^1.0.0, required by ldapjs@2.2.4
                         backoff@^2.5.0, required by ldapjs@2.2.4
                         ldap-filter@^0.3.3, required by ldapjs@2.2.4
                         once@^1.4.0, required by ldapjs@2.2.4
                         vasync@^2.2.0, required by ldapjs@2.2.4
                         verror@^1.8.1, required by ldapjs@2.2.4
                        

                        install all dependencies with:

                        npm i `npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|xargs`
                        

                        there are further sub-depenencies, so run it again, but modified because of some tag-quirks

                        npm ERR! code EINVALIDTAGNAME
                        npm ERR! Invalid tag name ">=": Tags may not have any characters that encodeURIComponent encodes.
                        

                        for 2 times run:

                        npm i ` npm ls 2>&1 | grep -i missing|cut -d":" -f2 |cut -d"," -f1|cut -d"<" -f1|tr -d ">" |tr -d "=" |tr -d " "| xargs`
                        

                        after all dependencies have been installed, the APP was restarted to normal operation. according to the log, all went fine, but the status at the WEBinterface is: "it's not responding":

                        Mar 09 11:06:07 ==========================
                        Mar 09 11:06:07 Etherpad start
                        Mar 09 11:06:07 ==========================
                        Mar 09 11:06:07 => Ensure directories
                        Mar 09 11:06:07 => Fixing up node_modules
                        Mar 09 11:06:07 => Ensuring cloudron plugin
                        Mar 09 11:06:07 box:tasks 5789: {"percent":100,"message":"Done"}
                        Mar 09 11:06:08 box:apptask etherpad.eb8.org updating app with values: {"installationState":"installed","error":null,"health":null}
                        Mar 09 11:06:08 box:taskworker Task took 39.009 seconds
                        Mar 09 11:06:08 box:tasks setCompleted - 5789: {"result":null,"error":null}
                        Mar 09 11:06:08 box:tasks 5789: {"percent":100,"result":null,"error":null}
                        Mar 09 11:08:47 npm WARN saveError ENOENT: no such file or directory, open '/app/code/package.json'
                        Mar 09 11:08:48 npm WARN saveError EROFS: read-only file system, open '/app/code/package-lock.json.3085602016'
                        Mar 09 11:08:48 npm WARN enoent ENOENT: no such file or directory, open '/app/code/package.json'
                        Mar 09 11:08:48 npm WARN code No description
                        Mar 09 11:08:49 npm WARN code No repository field.
                        Mar 09 11:08:49 npm WARN code No README data
                        Mar 09 11:08:49 npm WARN code No license field.
                        Mar 09 11:08:49
                        Mar 09 11:08:49 + ep_cloudron@4.1.0
                        Mar 09 11:08:49 removed 36 packages, updated 1 package and audited 1841 packages in 149.421s
                        Mar 09 11:08:57
                        Mar 09 11:08:57 85 packages are looking for funding
                        Mar 09 11:08:57 run `npm fund` for details
                        Mar 09 11:08:57
                        Mar 09 11:08:57 found 0 vulnerabilities
                        Mar 09 11:08:57
                        Mar 09 11:08:57
                        Mar 09 11:08:57 ┌───────────────────────────────────────────────────┐
                        Mar 09 11:08:57 │ npm update check failed │
                        Mar 09 11:08:57 │ Try running with sudo or get access │
                        Mar 09 11:08:57 │ to the local update config store via │
                        Mar 09 11:08:57 │ sudo chown -R $USER:$(id -gn $USER) /root/.config │
                        Mar 09 11:08:57 └───────────────────────────────────────────────────┘
                        Mar 09 11:08:57 => Generating settings.json
                        Mar 09 11:08:57 => Ensure /app/data/settings.json
                        Mar 09 11:08:57 => Ensure folder permissions
                        Mar 09 11:08:58 => Starting etherpad
                        Mar 09 11:08:59 [2021-03-09 10:08:59.011] [DEBUG] console - Running on Node v14.15.4 (minimum required Node version: 10.17.0)
                        Mar 09 11:08:59 [2021-03-09 10:08:59.135] [INFO] console - All relative paths will be interpreted relative to the identified Etherpad base dir: /app/code
                        Mar 09 11:08:59 [2021-03-09 10:08:59.229] [INFO] console - settings loaded from: /run/etherpad-lite/settings.json
                        Mar 09 11:08:59 [2021-03-09 10:08:59.232] [INFO] console - credentials loaded from: /app/data/settings.json
                        Mar 09 11:08:59 [2021-03-09 10:08:59.234] [WARN] console - Unknown Setting: 'sessionNoPassword'. This setting doesn't exist or it was removed
                        Mar 09 11:08:59 [2021-03-09 10:08:59.236] [INFO] console - Using skin "colibris" in dir: /app/code/src/static/skins/colibris
                        Mar 09 11:08:59 [2021-03-09 10:08:59.242] [INFO] console - Session key loaded from: /app/code/SESSIONKEY.txt
                        Mar 09 11:08:59 [2021-03-09 10:08:59.245] [INFO] console - Random string used for versioning assets: 1a60d277
                        Mar 09 11:09:04 [2021-03-09 10:09:04.533] [INFO] server - Starting Etherpad...
                        Mar 09 11:09:06 [2021-03-09 10:09:06.407] [INFO] plugins - Running npm to get a list of installed plugins...
                        Mar 09 11:09:06 [2021-03-09 10:09:06.721] [INFO] plugins - npm --version: 6.14.11
                        Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm -
                        Mar 09 11:10:03 [2021-03-09 10:10:03.141] [ERROR] runCmd|npm - ┌────────────────────────────────────────────────────────────┐
                        Mar 09 11:10:03 [2021-03-09 10:10:03.144] [ERROR] runCmd|npm - │ npm update check failed │
                        Mar 09 11:10:03 [2021-03-09 10:10:03.223] [ERROR] runCmd|npm - │ Try running with sudo or get access │
                        Mar 09 11:10:03 [2021-03-09 10:10:03.231] [ERROR] runCmd|npm - │ to the local update config store via │
                        Mar 09 11:10:03 [2021-03-09 10:10:03.337] [ERROR] runCmd|npm - │ sudo chown -R $USER:$(id -gn $USER) /home/cloudron/.config │
                        Mar 09 11:10:03 [2021-03-09 10:10:03.338] [ERROR] runCmd|npm - └────────────────────────────────────────────────────────────┘
                        Mar 09 11:10:04 [2021-03-09 10:10:04.933] [INFO] plugins - Loading plugin ep_aa_file_menu_toolbar...
                        Mar 09 11:10:05 [2021-03-09 10:10:04.935] [INFO] plugins - Loading plugin ep_add_buttons...
                        Mar 09 11:10:05 [2021-03-09 10:10:04.936] [INFO] plugins - Loading plugin ep_adminpads2...
                        Mar 09 11:10:05 [2021-03-09 10:10:04.937] [INFO] plugins - Loading plugin ep_bookmark...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.007] [INFO] plugins - Loading plugin ep_bottom_chat_bar...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.092] [INFO] plugins - Loading plugin ep_cloudron...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.096] [INFO] plugins - Loading plugin ep_code_formatting...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.097] [INFO] plugins - Loading plugin ep_codepad...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.106] [INFO] plugins - Loading plugin ep_comments_page...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.117] [INFO] plugins - Loading plugin ep_draw...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.123] [INFO] plugins - Loading plugin ep_etherpad-lite...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.147] [INFO] plugins - Loading plugin ep_headings2...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.148] [INFO] plugins - Loading plugin ep_markdown...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_pad_overview...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.149] [INFO] plugins - Loading plugin ep_previewimages...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.150] [INFO] plugins - Loading plugin ep_print_preview_pdf...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.151] [INFO] plugins - Loading plugin ep_real_time_chat...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.214] [INFO] plugins - Loading plugin ep_spellcheck...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.231] [INFO] plugins - Loading plugin ep_webrtc...
                        Mar 09 11:10:05 [2021-03-09 10:10:05.527] [INFO] plugins - Loaded 19 plugins
                        Mar 09 11:10:06 [2021-03-09 10:10:06.320] [INFO] console - CODEPAD needs ep_codepad parameters in settings.json.
                        Mar 09 11:10:15 [2021-03-09 10:10:15.115] [INFO] APIHandler - Api key file read from: "/app/code/APIKEY.txt"
                        Mar 09 11:10:24 [2021-03-09 10:10:24.119] [INFO] server - Installed plugins: ep_aa_file_menu_toolbar@0.2.1, ep_add_buttons@0.0.21, ep_bookmark@1.2.1, ep_bottom_chat_bar@1.0.1, ep_adminpads2@2.1.25, ep_cloudron@4.1.0, ep_draw@0.1.6, ep_headings2@0.2.26, ep_pad_overview@0.1.2, ep_previewimages@0.0.13, ep_print_preview_pdf@0.0.6, ep_real_time_chat@0.2.9, ep_spellcheck@0.0.20, ep_webrtc@0.1.11, ep_markdown@0.1.21, ep_code_formatting@1.0.0, ep_codepad@1.3.3, ep_comments_page@0.1.47
                        Mar 09 11:10:24 [2021-03-09 10:10:24.416] [INFO] console - Report bugs at https://github.com/ether/etherpad-lite/issues
                        Mar 09 11:10:24 [2021-03-09 10:10:24.418] [WARN] console - Can't get git version for server header
                        Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
                        Mar 09 11:10:24 [2021-03-09 10:10:24.419] [WARN] console - Can't get git version for server header
                        Mar 09 11:10:24 ENOENT: no such file or directory, lstat '/app/code/.git'
                        Mar 09 11:10:24 [2021-03-09 10:10:24.419] [INFO] console - Your Etherpad version is 1.8.12 ()
                        
                        girishG Offline
                        girishG Offline
                        girish
                        Staff
                        wrote on last edited by
                        #17

                        @chymian-0 We saw the exact same problem with @robi's instance. Essentially, one of the plugins was preventing the startup. After the log line "Your Etherpad version is 1.8.12", one is supposed to see "http server listening" or something like that. I recommend "npm rm" on each of the plugins as suggested in https://docs.cloudron.io/apps/etherpad/#troubleshooting to debug which plugin causes this issue. Unfortunately, this is the life with plugins in etherpad, they keep breaking between releases 😞

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