Solved Nextcloud dashboard empty and cloudron not rebooting

[squareclouds]

hello everyone,

yesterday i realized my nextcloud installation was behaving strangely. first one computer was not showing the sync icons for each file. then when i logged in via browser i saw that my home folder in the nextcloud kept throwing an error:

This directory is unavailable, please check the logs or contact the administrator

and the folder is just empty. all clients on all computers and smartphones are working as expected, though. then i tried restarting the cloudron and yep.... the button does nothing.... i click reboot, then reboot now but nothing happens, logs just keep loggings without even addressing that i tried to reboot.

sadly in the nextcloud i cant access the logs, the same behaviour as with the home folder: logs view just keeps loading and nothing happens, so i cant see whats wrong there either.

someone any ideas? i know it sounds more nextcloud related but that i cant reboot the cloudron makes me wonder if its some more core-oriented problem.

any help is appreciated!

[squareclouds]

PS: i just installed another nextcloud, everything seems normal there... still cant reboot the cloudron though

[squareclouds]

the nextcloud is working normally again, somehow a plugin/app was making trouble. but i still dont understand why my cloudron wont reboot

[nebulon]

@squareclouds Nextcloud often has issues on updates with plugins being not compatible or needing a reset. Often it helps if plugins get disabled prior of the update and then re-enabled later.

Do you see any error with rebooting? I assume you are trying through the dashboard?

[girish]

I suspect the issues are not directly related. Nextcloud dashboard being empty is most likely plugin issue. Cloudron not rebooting is some other issue. Can you try if shutdown -r now manually works on the server?

[squareclouds]

dear both,

thank you, i was AFK a couple of days.

yes, nextcloud is, as i updated on my third post, already solved and it was a nextcloud thing.

when i try to reboot cloudron via the dashboard, all the logs say (even after/during i click the reboot confirmation button) is:

Jul 12 09:45:20 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:45:30 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:45:40 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:45:50 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:46:00 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:46:10 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:46:20 box:apphealthmonitor app health: 1 alive / 0 dead.
Jul 12 09:46:30 box:apphealthmonitor app health: 1 alive / 0 dead.

and just keeps logging the same, as if nothing had happened (i only run the nextcloud here).

i have a virtual server with netcup. i rebooted the server last week via the netcup dashboard, but the problem remains after it restarts. i also tried first shutting it down, and the starting again, same result.

i just did it manually via terminal. it restarted. the cloudron needed a bit to get disk usage under system info, but now all info is there. nextclud running normally.

i just tried rebooting from the dashboard again, but nothing happens. it is as if my button does nothing... i tried in firefox and chrome

after clickling the reboot button, i get this as ajax request/response

POST

{
  "status": "Unauthorized",
  "message": "Token required"
}

GET

{
  "version": "6.3.4",
  "apiServerOrigin": "https://api.cloudron.io",
  "webServerOrigin": "https://cloudron.io",
  "cloudronName": "SCD Cloudron",
  "footer": "&copy; 2021  &nbsp;  [Cloudron](https://cloudron.io) &nbsp; &nbsp; &nbsp;  [Forum <i class=\"fa fa-comments\"></i>](https://forum.cloudron.io)",
  "adminFqdn": "my.scd-app.de",
  "language": "en",
  "activated": true,
  "provider": "netcup-image",
  "setup": {
    "active": false,
    "message": "",
    "errorMessage": null
  },
  "restore": {
    "active": false,
    "message": "",
    "errorMessage": null
  }
}

any ideas? since now the nextcloud is working it does not bother that much, but it makes me nervous knowing that something might not be 100% well.

[atridad]

Just noticed the same issue with rebooting via the UI. Just an FYI so it's not just one person.

[girish]

Are you guys using the reboot button from the System Info view or the one in the notifications? If it's former, I can reproduce this. Clicking reboot seems to not reboot the server.

[atridad]

@girish Exactly right, its the system info page.

[girish]

@squareclouds @atridad I have fixed this for the next release. Let's see if there are some more bugs like this, we will make a 6.3.6 around next week.

[squareclouds]

oh ok, glad to hear it was not just me and you found the issue! thanks for the help!

[atridad]

@girish