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  3. Nextcloud dashboard empty and cloudron not rebooting

Nextcloud dashboard empty and cloudron not rebooting

Scheduled Pinned Locked Moved Solved Support
reboot
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  • S Offline
    S Offline
    squareclouds
    wrote on last edited by
    #3

    the nextcloud is working normally again, somehow a plugin/app was making trouble. but i still dont understand why my cloudron wont reboot

    nebulonN 1 Reply Last reply
    0
    • S squareclouds

      the nextcloud is working normally again, somehow a plugin/app was making trouble. but i still dont understand why my cloudron wont reboot

      nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #4

      @squareclouds Nextcloud often has issues on updates with plugins being not compatible or needing a reset. Often it helps if plugins get disabled prior of the update and then re-enabled later.

      Do you see any error with rebooting? I assume you are trying through the dashboard?

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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #5

        I suspect the issues are not directly related. Nextcloud dashboard being empty is most likely plugin issue. Cloudron not rebooting is some other issue. Can you try if shutdown -r now manually works on the server?

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        • S Offline
          S Offline
          squareclouds
          wrote on last edited by
          #6

          dear both,

          thank you, i was AFK a couple of days.

          yes, nextcloud is, as i updated on my third post, already solved and it was a nextcloud thing.

          when i try to reboot cloudron via the dashboard, all the logs say (even after/during i click the reboot confirmation button) is:

          Jul 12 09:45:20 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:45:30 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:45:40 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:45:50 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:46:00 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:46:10 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:46:20 box:apphealthmonitor app health: 1 alive / 0 dead.
          Jul 12 09:46:30 box:apphealthmonitor app health: 1 alive / 0 dead.

          and just keeps logging the same, as if nothing had happened (i only run the nextcloud here).

          i have a virtual server with netcup. i rebooted the server last week via the netcup dashboard, but the problem remains after it restarts. i also tried first shutting it down, and the starting again, same result.

          i just did it manually via terminal. it restarted. the cloudron needed a bit to get disk usage under system info, but now all info is there. nextclud running normally.

          i just tried rebooting from the dashboard again, but nothing happens. it is as if my button does nothing... i tried in firefox and chrome 😞

          after clickling the reboot button, i get this as ajax request/response

          POST

          {
            "status": "Unauthorized",
            "message": "Token required"
          }
          

          GET

          {
            "version": "6.3.4",
            "apiServerOrigin": "https://api.cloudron.io",
            "webServerOrigin": "https://cloudron.io",
            "cloudronName": "SCD Cloudron",
            "footer": "&copy; 2021  &nbsp;  [Cloudron](https://cloudron.io) &nbsp; &nbsp; &nbsp;  [Forum <i class=\"fa fa-comments\"></i>](https://forum.cloudron.io)",
            "adminFqdn": "my.scd-app.de",
            "language": "en",
            "activated": true,
            "provider": "netcup-image",
            "setup": {
              "active": false,
              "message": "",
              "errorMessage": null
            },
            "restore": {
              "active": false,
              "message": "",
              "errorMessage": null
            }
          }
          
          

          any ideas? since now the nextcloud is working it does not bother that much, but it makes me nervous knowing that something might not be 100% well.

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          • ? Offline
            ? Offline
            A Former User
            wrote on last edited by
            #7

            Just noticed the same issue with rebooting via the UI. Just an FYI so it's not just one person.

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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #8

              Are you guys using the reboot button from the System Info view or the one in the notifications? If it's former, I can reproduce this. Clicking reboot seems to not reboot the server.

              ? 1 Reply Last reply
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              • girishG girish

                Are you guys using the reboot button from the System Info view or the one in the notifications? If it's former, I can reproduce this. Clicking reboot seems to not reboot the server.

                ? Offline
                ? Offline
                A Former User
                wrote on last edited by
                #9

                @girish Exactly right, its the system info page.

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                0
                • girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #10

                  @squareclouds @atridad I have fixed this for the next release. Let's see if there are some more bugs like this, we will make a 6.3.6 around next week.

                  ? 1 Reply Last reply
                  2
                  • S Offline
                    S Offline
                    squareclouds
                    wrote on last edited by
                    #11

                    oh ok, glad to hear it was not just me and you found the issue! thanks for the help!

                    1 Reply Last reply
                    1
                    • girishG girish

                      @squareclouds @atridad I have fixed this for the next release. Let's see if there are some more bugs like this, we will make a 6.3.6 around next week.

                      ? Offline
                      ? Offline
                      A Former User
                      wrote on last edited by
                      #12

                      @girish 🙌 🙌 🙌 🙌

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