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  3. Need to merge two accounts, apparently

Need to merge two accounts, apparently

Scheduled Pinned Locked Moved Solved Support
vultrappstore
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  • D Offline
    D Offline
    dfoy
    wrote on last edited by girish
    #1

    I was unable to get my Vultr one-click Cloudron to do anything, so I created another, assuming I had misconfigured something. Now when I try to use the second one, I am unable to register in the app store because "an account by that name already exists" which seems strange. I know it exists, and I'm trying to log into it. Not sure why I can't log into an account that exists because the account exists.
    But since it doesn't work, my guess is instead of allowing me to re-install with an existing account, you are requiring me to have a new account, so now I apparently have two somewhere down in the bowels of your software.
    Can you please merge them so I can get to work on trying to set up Cloudron on a Vultr server?

    girishG 1 Reply Last reply
    0
    • D dfoy

      I was unable to get my Vultr one-click Cloudron to do anything, so I created another, assuming I had misconfigured something. Now when I try to use the second one, I am unable to register in the app store because "an account by that name already exists" which seems strange. I know it exists, and I'm trying to log into it. Not sure why I can't log into an account that exists because the account exists.
      But since it doesn't work, my guess is instead of allowing me to re-install with an existing account, you are requiring me to have a new account, so now I apparently have two somewhere down in the bowels of your software.
      Can you please merge them so I can get to work on trying to set up Cloudron on a Vultr server?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @dfoy In the Appstore view, you have to click the "Already have an account" link at the bottom. Are you getting the error, after you clicked "Already have an account" ?

      D 1 Reply Last reply
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      • girishG girish

        @dfoy In the Appstore view, you have to click the "Already have an account" link at the bottom. Are you getting the error, after you clicked "Already have an account" ?

        D Offline
        D Offline
        dfoy
        wrote on last edited by
        #3

        @girish Thanks -- I discovered this, finally. Don't know why I didn't see it immediately.

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