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  3. Client user locked out of SFTP?

Client user locked out of SFTP?

Scheduled Pinned Locked Moved Solved Support
sftp
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  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by girish
    #1
    Login failed. Exhausted available authentication methods. Please contact your web hosting service provider for assistance.
    

    They are a standard Cloudron user but used the incorrect port for connecting and so eventually they received this error message and cannot even attempt to try again to login successfuly. What can I do to re-enable their capabilities?

    girishG 1 Reply Last reply
    0
    • jordanurbsJ jordanurbs
      Login failed. Exhausted available authentication methods. Please contact your web hosting service provider for assistance.
      

      They are a standard Cloudron user but used the incorrect port for connecting and so eventually they received this error message and cannot even attempt to try again to login successfuly. What can I do to re-enable their capabilities?

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @jordanurbs normal users don't have SFTP access. You have to allow them explicity - Services -> SFTP -> Disable the checkbox for non-admin access.

      jordanurbsJ 1 Reply Last reply
      1
      • girishG girish

        @jordanurbs normal users don't have SFTP access. You have to allow them explicity - Services -> SFTP -> Disable the checkbox for non-admin access.

        jordanurbsJ Offline
        jordanurbsJ Offline
        jordanurbs
        wrote on last edited by
        #3

        @girish said in Client user locked out of SFTP?:

        explicity - Services -> SFTP

        ahhh ok thanks!

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