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Apps | Demo | Docs | Install

Start Loop: ERROR: Problem while initalizing the database

Scheduled Pinned Locked Moved Solved Etherpad Lite
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  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by robi
    #1

    As a demo to some new users, I deleted the current etherpad App instance and reinstalled it to the same domain, after which it fails to come up due to this message from the log.

    Error: ER_NOT_SUPPORTED_AUTH_MODE: Client does not support authentication protocol requested by server; consider upgrading MySQL client
    

    Problem with uninstall cleanup?

    Life of sky tech

    nebulonN 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to robi on last edited by
    #2

    @robi individual app instances do not share any resources in this way, so even if an uninstall step would leave something left over then this would not affect a new instance. Since you mention that you use the same domain, is it possible that your browser session has left-over session data which confuse the new instance?

    robiR 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #3

    Was this restore from a backup? I can see why installing an old etherpad on new Cloudron will be a problem (the mysql libraries are not compatible anymore).

    robiR 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to girish on last edited by
    #4

    @girish No, it was an all on the same Cloudron as I described in the first post. Simple uninstall and reinstall that failed.

    Life of sky tech

    1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to nebulon on last edited by
    #5

    @nebulon I don't see how any browser issue would prevent a container app from making it's DB connection. 😄

    Life of sky tech

    nebulonN 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to robi on last edited by
    #6

    @robi I was just suspecting that the error was more of a generic one. Can you install an etherpad instance on a different subdomain?

    robiR 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to nebulon on last edited by robi
    #7

    @nebulon installed at pad.domain.com just fine, uninstalled the other broken instance, and moved the new pad.domain.com instance to the etherpad.domain.com of the previous and it seems functional.

    Life of sky tech

    nebulonN 1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to robi on last edited by
    #8

    @robi that is strange and looks like maybe some race somewhere. I cannot reproduce this here on my test Cloudrons to debug further though.

    robiR 1 Reply Last reply
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  • robiR Offline
    robiR Offline
    robi
    replied to nebulon on last edited by
    #9

    @nebulon may not be worth digging into it. I removed the broken app.

    Life of sky tech

    1 Reply Last reply
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