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    Solved Start Loop: ERROR: Problem while initalizing the database

    Etherpad Lite
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    • robi
      robi last edited by robi

      As a demo to some new users, I deleted the current etherpad App instance and reinstalled it to the same domain, after which it fails to come up due to this message from the log.

      Error: ER_NOT_SUPPORTED_AUTH_MODE: Client does not support authentication protocol requested by server; consider upgrading MySQL client
      

      Problem with uninstall cleanup?

      Life of Advanced Technology

      nebulon 1 Reply Last reply Reply Quote 0
      • nebulon
        nebulon Staff @robi last edited by

        @robi individual app instances do not share any resources in this way, so even if an uninstall step would leave something left over then this would not affect a new instance. Since you mention that you use the same domain, is it possible that your browser session has left-over session data which confuse the new instance?

        robi 1 Reply Last reply Reply Quote 0
        • girish
          girish Staff last edited by

          Was this restore from a backup? I can see why installing an old etherpad on new Cloudron will be a problem (the mysql libraries are not compatible anymore).

          robi 1 Reply Last reply Reply Quote 0
          • robi
            robi @girish last edited by

            @girish No, it was an all on the same Cloudron as I described in the first post. Simple uninstall and reinstall that failed.

            Life of Advanced Technology

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            • robi
              robi @nebulon last edited by

              @nebulon I don't see how any browser issue would prevent a container app from making it's DB connection. 😄

              Life of Advanced Technology

              nebulon 1 Reply Last reply Reply Quote 0
              • nebulon
                nebulon Staff @robi last edited by

                @robi I was just suspecting that the error was more of a generic one. Can you install an etherpad instance on a different subdomain?

                robi 1 Reply Last reply Reply Quote 0
                • robi
                  robi @nebulon last edited by robi

                  @nebulon installed at pad.domain.com just fine, uninstalled the other broken instance, and moved the new pad.domain.com instance to the etherpad.domain.com of the previous and it seems functional.

                  Life of Advanced Technology

                  nebulon 1 Reply Last reply Reply Quote 0
                  • nebulon
                    nebulon Staff @robi last edited by

                    @robi that is strange and looks like maybe some race somewhere. I cannot reproduce this here on my test Cloudrons to debug further though.

                    robi 1 Reply Last reply Reply Quote 0
                    • robi
                      robi @nebulon last edited by

                      @nebulon may not be worth digging into it. I removed the broken app.

                      Life of Advanced Technology

                      1 Reply Last reply Reply Quote 0
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