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Apps | Demo | Docs | Install

TURN server not connecting

Scheduled Pinned Locked Moved Unsolved Support
turn
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  • andreasduerenA Offline
    andreasduerenA Offline
    andreasdueren
    wrote on last edited by girish
    #1

    My Nextcloud instance doesn't seem to connect to the built in TURN server. It keeps showing this error:

    Screenshot 2021-11-20 at 15.13.57.png

    I came across this while trying to set up Nextcloud to use the HPB generously provided by @doodlemania2 which unfortunately doesn't work either.

    Any ideas as to what's wrong with my setup?

    1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #2

    If you open the browser console and click that connection test button again, you should see some debugging information about the results. Maybe this helps to debug this further.
    For example on my instance I see:

    Creating PeerConnection with Object { iceServers: (1) […], iceTransportPolicy: "relay" }
    Received candidates Array(5) [ {…}, {…}, {…}, {…}, {…} ]
    

    The candidates returned there are quite dependent on the routes to the server and on which wifi you currently are on.

    andreasduerenA 1 Reply Last reply
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  • andreasduerenA Offline
    andreasduerenA Offline
    andreasdueren
    replied to nebulon on last edited by
    #3

    @nebulon Screenshot 2021-11-22 at 12.11.39.png
    Nothing received

    nebulonN 1 Reply Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to andreasdueren on last edited by
    #4

    @andreasdueren can you check about:webrtc in firefox or chrome://webrtc-logs/ in chrome? To get more insights, since you have received an answer at least.

    andreasduerenA 1 Reply Last reply
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  • andreasduerenA Offline
    andreasduerenA Offline
    andreasdueren
    replied to nebulon on last edited by
    #5

    @nebulon Ok so weird thing, it works in Firefox (I normally use Safari). Let me do some more investigating, I guess Safari is probably blocking something for privacy reasons…

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