Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Upgraded Ubuntu now Cloudron broken

Upgraded Ubuntu now Cloudron broken

Scheduled Pinned Locked Moved Solved Support
ubuntu
13 Posts 5 Posters 2.2k Views 5 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • matthewdykstraM Offline
    matthewdykstraM Offline
    matthewdykstra
    wrote on last edited by girish
    #1

    I got a message from Ubuntu to upgrade to 21.10 and so I did and now cloudron will not load my jellyfin or my https://my.matthewdykstra.xyz and so I need to get it up and running again.

    Here is my cloudron info https://paste.cloudron.io/buhoxucemo

    Thanks for your help
    Matthew
    https://matthewdykstra.xyz

    Find Out More
    https://social.mjsiebolt.com

    BrutalBirdieB 1 Reply Last reply
    0
    • matthewdykstraM matthewdykstra

      I got a message from Ubuntu to upgrade to 21.10 and so I did and now cloudron will not load my jellyfin or my https://my.matthewdykstra.xyz and so I need to get it up and running again.

      Here is my cloudron info https://paste.cloudron.io/buhoxucemo

      Thanks for your help
      Matthew
      https://matthewdykstra.xyz

      BrutalBirdieB Offline
      BrutalBirdieB Offline
      BrutalBirdie
      Partner
      wrote on last edited by
      #2

      @matthewdykstra this may sound rude but why did you upgrade the system, because the shell said you could do that?
      The official install page: https://www.cloudron.io/get.html says to install on a fresh Ubuntu Focal 20.04 x64

      Same with the docs: https://docs.cloudron.io/installation/

      There are also upgrade docs from 16 => 18 and from 18 to 20.
      21 Is not mentioned anywhere.

      In my head the most simple solution would be, fresh setup on Ubuntu 20 and then restore from backup.
      I don't know if @nebulon or @girish even tested Ubuntu 21 support so far.

      Like my work? Consider donating a drink. Cheers!

      1 Reply Last reply
      2
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #3

        Indeed Ubuntu 21.10 is not supported nor tested. So you have to essentially rebuild the server with a fresh Ubuntu 20 from the backups as described in https://docs.cloudron.io/backups/#restore-cloudron

        Where did you get this message to upgrade from? Since maybe we can disable such a notification then, to avoid this happening for other users.

        BrutalBirdieB 1 Reply Last reply
        1
        • nebulonN nebulon

          Indeed Ubuntu 21.10 is not supported nor tested. So you have to essentially rebuild the server with a fresh Ubuntu 20 from the backups as described in https://docs.cloudron.io/backups/#restore-cloudron

          Where did you get this message to upgrade from? Since maybe we can disable such a notification then, to avoid this happening for other users.

          BrutalBirdieB Offline
          BrutalBirdieB Offline
          BrutalBirdie
          Partner
          wrote on last edited by BrutalBirdie
          #4

          @nebulon this should be a message in the shell when you login.
          But on my system I can't see such a message.

          Welcome to Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-94-generic x86_64)
          
           * Documentation:  https://help.ubuntu.com
           * Management:     https://landscape.canonical.com
           * Support:        https://ubuntu.com/advantage
          
            System information as of Fri 18 Feb 2022 06:03:19 PM CET
          
            System load:                      0.31
            Usage of /:                       26.3% of 905.78GB
            Memory usage:                     36%
            Swap usage:                       1%
            Processes:                        688
            Users logged in:                  0
            IPv4 address for br-d2a87ea82989: X
            IPv4 address for docker0:         X
            IPv4 address for enp8s0:          X
            IPv6 address for enp8s0:          X
          
            => There are 4 zombie processes.
          
          135 updates can be applied immediately.
          11 of these updates are standard security updates.
          To see these additional updates run: apt list --upgradable
          
          **********************************************************************
          
                                  NOTE TO CLOUDRON ADMINS
                                  -----------------------
          Please do not run apt upgrade manually as it will update packages that
          Cloudron relies on and may break your installation. Ubuntu security updates
          are automatically installed on this server every night.
          
          Read more at https://docs.cloudron.io/security/#os-updates
          
          For help and more information, visit https://forum.cloudron.io
          
          **********************************************************************
          *** System restart required ***
          Last login: Wed Feb  9 13:26:41 2022 from 84.177.215.21
          

          it should be somewhere in there, but not for me

          Like my work? Consider donating a drink. Cheers!

          matthewdykstraM 1 Reply Last reply
          0
          • BrutalBirdieB BrutalBirdie

            @nebulon this should be a message in the shell when you login.
            But on my system I can't see such a message.

            Welcome to Ubuntu 20.04.2 LTS (GNU/Linux 5.4.0-94-generic x86_64)
            
             * Documentation:  https://help.ubuntu.com
             * Management:     https://landscape.canonical.com
             * Support:        https://ubuntu.com/advantage
            
              System information as of Fri 18 Feb 2022 06:03:19 PM CET
            
              System load:                      0.31
              Usage of /:                       26.3% of 905.78GB
              Memory usage:                     36%
              Swap usage:                       1%
              Processes:                        688
              Users logged in:                  0
              IPv4 address for br-d2a87ea82989: X
              IPv4 address for docker0:         X
              IPv4 address for enp8s0:          X
              IPv6 address for enp8s0:          X
            
              => There are 4 zombie processes.
            
            135 updates can be applied immediately.
            11 of these updates are standard security updates.
            To see these additional updates run: apt list --upgradable
            
            **********************************************************************
            
                                    NOTE TO CLOUDRON ADMINS
                                    -----------------------
            Please do not run apt upgrade manually as it will update packages that
            Cloudron relies on and may break your installation. Ubuntu security updates
            are automatically installed on this server every night.
            
            Read more at https://docs.cloudron.io/security/#os-updates
            
            For help and more information, visit https://forum.cloudron.io
            
            **********************************************************************
            *** System restart required ***
            Last login: Wed Feb  9 13:26:41 2022 from 84.177.215.21
            

            it should be somewhere in there, but not for me

            matthewdykstraM Offline
            matthewdykstraM Offline
            matthewdykstra
            wrote on last edited by
            #5

            @BrutalBirdie I do get that message when I login in but this was on the desktop and so I upgraded to keep my server most secure.. I have been malwared before at work but now I cannot get into cloudron at all if you go to the server on the internal ip from the modem/router it says that nginx is up and running but how to I get it to point back to the cloudron?

            Find Out More
            https://social.mjsiebolt.com

            girishG 1 Reply Last reply
            0
            • matthewdykstraM matthewdykstra

              @BrutalBirdie I do get that message when I login in but this was on the desktop and so I upgraded to keep my server most secure.. I have been malwared before at work but now I cannot get into cloudron at all if you go to the server on the internal ip from the modem/router it says that nginx is up and running but how to I get it to point back to the cloudron?

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              @matthewdykstra For future reference, we use Ubuntu 20.04 which is what is called an LTS (Long term support). The LTS releases are managed by Canonical (the company that makes ubuntu) and it gets security upgrades for 5 years or so. They backport all the security issues into LTS releases. Cloudron is already configured to receive and install these security updates automatically.

              Ubuntu has a 6 month release cycle (.04 and .10 denotes the months march and oct). Generally, you want to avoid the odd numbered releases since they are "unstable", So, 21.04/21.10 would not be very stable. The changes here are binary incompatible with the previous releases - this means that binaries on one release won't work in another.

              Now back to your situation. Do you have a backup from before the upgrade? If so, I would just start afresh with installing Cloudron and restoring from a backup. Note that when you install into a new VM, you have to adjust your router's port 80 and port 443 to forward to this new VM (I guess it must be already forwarding to the old VM).

              matthewdykstraM 1 Reply Last reply
              2
              • girishG girish

                @matthewdykstra For future reference, we use Ubuntu 20.04 which is what is called an LTS (Long term support). The LTS releases are managed by Canonical (the company that makes ubuntu) and it gets security upgrades for 5 years or so. They backport all the security issues into LTS releases. Cloudron is already configured to receive and install these security updates automatically.

                Ubuntu has a 6 month release cycle (.04 and .10 denotes the months march and oct). Generally, you want to avoid the odd numbered releases since they are "unstable", So, 21.04/21.10 would not be very stable. The changes here are binary incompatible with the previous releases - this means that binaries on one release won't work in another.

                Now back to your situation. Do you have a backup from before the upgrade? If so, I would just start afresh with installing Cloudron and restoring from a backup. Note that when you install into a new VM, you have to adjust your router's port 80 and port 443 to forward to this new VM (I guess it must be already forwarding to the old VM).

                matthewdykstraM Offline
                matthewdykstraM Offline
                matthewdykstra
                wrote on last edited by
                #7

                @girish I do have a backup my server has two 4TB hds and a 500GB boot with an extra 250 for films it was just I made the upgrade and that's when things went to hell. I Moved a Copy of the latest backup to my non-boot drive and saved it. I will keep in mind that you have that setup into the server and I will not do anymore upgrades.

                Thank you for your time

                Find Out More
                https://social.mjsiebolt.com

                BrutalBirdieB scookeS 2 Replies Last reply
                1
                • matthewdykstraM matthewdykstra

                  @girish I do have a backup my server has two 4TB hds and a 500GB boot with an extra 250 for films it was just I made the upgrade and that's when things went to hell. I Moved a Copy of the latest backup to my non-boot drive and saved it. I will keep in mind that you have that setup into the server and I will not do anymore upgrades.

                  Thank you for your time

                  BrutalBirdieB Offline
                  BrutalBirdieB Offline
                  BrutalBirdie
                  Partner
                  wrote on last edited by BrutalBirdie
                  #8

                  @matthewdykstra Just to make sure, backups on the same physical device are not considered save.

                  Like my work? Consider donating a drink. Cheers!

                  matthewdykstraM 1 Reply Last reply
                  1
                  • BrutalBirdieB BrutalBirdie

                    @matthewdykstra Just to make sure, backups on the same physical device are not considered save.

                    matthewdykstraM Offline
                    matthewdykstraM Offline
                    matthewdykstra
                    wrote on last edited by
                    #9

                    @BrutalBirdie So I have to copy the backup back to the drive with cloudron?

                    Find Out More
                    https://social.mjsiebolt.com

                    BrutalBirdieB 1 Reply Last reply
                    0
                    • matthewdykstraM matthewdykstra

                      @BrutalBirdie So I have to copy the backup back to the drive with cloudron?

                      BrutalBirdieB Offline
                      BrutalBirdieB Offline
                      BrutalBirdie
                      Partner
                      wrote on last edited by
                      #10

                      @matthewdykstra Here is a full guide how to restore cloudron.
                      https://docs.cloudron.io/backups/#restore-cloudron

                      My last comment was just informative.

                      Like my work? Consider donating a drink. Cheers!

                      matthewdykstraM 1 Reply Last reply
                      0
                      • BrutalBirdieB BrutalBirdie

                        @matthewdykstra Here is a full guide how to restore cloudron.
                        https://docs.cloudron.io/backups/#restore-cloudron

                        My last comment was just informative.

                        matthewdykstraM Offline
                        matthewdykstraM Offline
                        matthewdykstra
                        wrote on last edited by
                        #11

                        @BrutalBirdie So I got the server up and running but now I cannot connect to the server via https like I did before I had to redo the entire server. non of the jellyfin apps will connect to my server except the desktop app. How do I fix this? Is this a cloudron thing? Because when it installed jellyfin the last time this was working this way

                        Find Out More
                        https://social.mjsiebolt.com

                        matthewdykstraM 1 Reply Last reply
                        1
                        • matthewdykstraM matthewdykstra

                          @BrutalBirdie So I got the server up and running but now I cannot connect to the server via https like I did before I had to redo the entire server. non of the jellyfin apps will connect to my server except the desktop app. How do I fix this? Is this a cloudron thing? Because when it installed jellyfin the last time this was working this way

                          matthewdykstraM Offline
                          matthewdykstraM Offline
                          matthewdykstra
                          wrote on last edited by
                          #12

                          @BrutalBirdie i figured out the issue it was Cloudflare so now I can use the sever anywhere thank you for all your help

                          Find Out More
                          https://social.mjsiebolt.com

                          1 Reply Last reply
                          2
                          • matthewdykstraM matthewdykstra

                            @girish I do have a backup my server has two 4TB hds and a 500GB boot with an extra 250 for films it was just I made the upgrade and that's when things went to hell. I Moved a Copy of the latest backup to my non-boot drive and saved it. I will keep in mind that you have that setup into the server and I will not do anymore upgrades.

                            Thank you for your time

                            scookeS Online
                            scookeS Online
                            scooke
                            wrote on last edited by
                            #13

                            @matthewdykstra Cloudron actually does do upgrades for you. If you check the notifications from time to time, at my.example.com/#/notifications, there will be some in there that say some upgrades have taken place and that the machine needs to be restarted. So, the security upgrades that @girish mentions DO happen, just automatically. You don't need to worry that your server will be sitting there becoming increasingly weak and exposed.

                            A life lived in fear is a life half-lived

                            1 Reply Last reply
                            1
                            Reply
                            • Reply as topic
                            Log in to reply
                            • Oldest to Newest
                            • Newest to Oldest
                            • Most Votes


                            • Login

                            • Don't have an account? Register

                            • Login or register to search.
                            • First post
                              Last post
                            0
                            • Categories
                            • Recent
                            • Tags
                            • Popular
                            • Bookmarks
                            • Search