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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. This app is currently not responding. Please try refreshing the page in a few minutes.

This app is currently not responding. Please try refreshing the page in a few minutes.

Scheduled Pinned Locked Moved Solved Support
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  • M Offline
    M Offline
    modifyd
    wrote on last edited by
    #1

    I can't get to my Cloudron home page.
    I restarted the VM that it is running on.
    I verified that Cloudron is running on the VM as wellScreen Shot 2022-04-27 at 3.46.31 PM.png

    nebulonN 1 Reply Last reply
    0
    • M Offline
      M Offline
      modifyd
      wrote on last edited by
      #6

      @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

      https://docs.cloudron.io/apps/#log-viewer

      I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

      girishG 1 Reply Last reply
      1
      • M modifyd

        I can't get to my Cloudron home page.
        I restarted the VM that it is running on.
        I verified that Cloudron is running on the VM as wellScreen Shot 2022-04-27 at 3.46.31 PM.png

        nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        Hi @modifyd !

        Can you check the logs at /home/yellowtent/platformdata/logs/box.log ?
        Assuming you are trying to access my.yourdomain.com here. Are any other apps reachable?

        Also you can run cloudron-support via SSH and send us the resulting link to support@cloudron.io for a more detailed overview of the situation.

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        • nebulonN nebulon marked this topic as a question on
        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #3

          I got the support email and from there it looks like the dashboard itself is working and showing the login screen find, so I assume this is about a specific app, which is not responding? In which case, are there any errors shown in the app logs?

          M 1 Reply Last reply
          0
          • nebulonN nebulon

            I got the support email and from there it looks like the dashboard itself is working and showing the login screen find, so I assume this is about a specific app, which is not responding? In which case, are there any errors shown in the app logs?

            M Offline
            M Offline
            modifyd
            wrote on last edited by
            #4

            @nebulon I only use Guacamole

            girishG 1 Reply Last reply
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            • M modifyd

              @nebulon I only use Guacamole

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by girish
              #5

              @modifyd in the cloudron dashboard, does it say 'Running' ? Can you also maybe paste last 50 lines in the app logs - https://docs.cloudron.io/apps/#log-viewer ?

              Also, was it ever running ?

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              • M Offline
                M Offline
                modifyd
                wrote on last edited by
                #6

                @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

                https://docs.cloudron.io/apps/#log-viewer

                I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

                girishG 1 Reply Last reply
                1
                • M modifyd

                  @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

                  https://docs.cloudron.io/apps/#log-viewer

                  I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @modifyd Ah ok, glad that got sorted out. If it goes to non-responding again, please post the logs here, so we can debug what's happening.

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                  • girishG girish has marked this topic as solved on
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