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Cloudron Forum

Apps - Status | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. This app is currently not responding. Please try refreshing the page in a few minutes.

This app is currently not responding. Please try refreshing the page in a few minutes.

Scheduled Pinned Locked Moved Solved Support
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  • M Offline
    M Offline
    modifyd
    wrote on last edited by
    #1

    I can't get to my Cloudron home page.
    I restarted the VM that it is running on.
    I verified that Cloudron is running on the VM as wellScreen Shot 2022-04-27 at 3.46.31 PM.png

    nebulonN 1 Reply Last reply
    0
    • M Offline
      M Offline
      modifyd
      wrote on last edited by
      #6

      @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

      https://docs.cloudron.io/apps/#log-viewer

      I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

      girishG 1 Reply Last reply
      1
      • M modifyd

        I can't get to my Cloudron home page.
        I restarted the VM that it is running on.
        I verified that Cloudron is running on the VM as wellScreen Shot 2022-04-27 at 3.46.31 PM.png

        nebulonN Away
        nebulonN Away
        nebulon
        Staff
        wrote on last edited by
        #2

        Hi @modifyd !

        Can you check the logs at /home/yellowtent/platformdata/logs/box.log ?
        Assuming you are trying to access my.yourdomain.com here. Are any other apps reachable?

        Also you can run cloudron-support via SSH and send us the resulting link to support@cloudron.io for a more detailed overview of the situation.

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        • nebulonN nebulon marked this topic as a question on
        • nebulonN Away
          nebulonN Away
          nebulon
          Staff
          wrote on last edited by
          #3

          I got the support email and from there it looks like the dashboard itself is working and showing the login screen find, so I assume this is about a specific app, which is not responding? In which case, are there any errors shown in the app logs?

          M 1 Reply Last reply
          0
          • nebulonN nebulon

            I got the support email and from there it looks like the dashboard itself is working and showing the login screen find, so I assume this is about a specific app, which is not responding? In which case, are there any errors shown in the app logs?

            M Offline
            M Offline
            modifyd
            wrote on last edited by
            #4

            @nebulon I only use Guacamole

            girishG 1 Reply Last reply
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            • M modifyd

              @nebulon I only use Guacamole

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by girish
              #5

              @modifyd in the cloudron dashboard, does it say 'Running' ? Can you also maybe paste last 50 lines in the app logs - https://docs.cloudron.io/apps/#log-viewer ?

              Also, was it ever running ?

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              • M Offline
                M Offline
                modifyd
                wrote on last edited by
                #6

                @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

                https://docs.cloudron.io/apps/#log-viewer

                I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

                girishG 1 Reply Last reply
                1
                • M modifyd

                  @girish said in This app is currently not responding. Please try refreshing the page in a few minutes.:

                  https://docs.cloudron.io/apps/#log-viewer

                  I got back into Guacamole, I went into Repair and the app failed to update, I hit Retry Task and it updated and was able to run.

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #7

                  @modifyd Ah ok, glad that got sorted out. If it goes to non-responding again, please post the logs here, so we can debug what's happening.

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                  • girishG girish has marked this topic as solved on

                  Hello! It looks like you're interested in this conversation, but you don't have an account yet.

                  Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

                  With your input, this post could be even better 💗

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