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    Solved Email status red even when valid

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    • d19dotca
      d19dotca last edited by

      I noticed for some reason that Cloudron is showing red dots for several email domains, yet when I go to the Status tab in each one, they're all perfectly fine. This seems like some sort of mismatch in status checks.

      8bf76b80-a498-45b0-9afb-ae410fc59d88-image.png

      29881ab9-b66d-4dd2-a4a9-263d8db13834-image.png

      Any suggestions to how this could be happening? So far no complaints from any users yet, just something I stumbled across. I also tried clearing my browser cache and using a different browser completely to rule out some weird caching issue, seems to not be that though.

      --
      Dustin Dauncey
      www.d19.ca

      1 Reply Last reply Reply Quote 2
      • d19dotca
        d19dotca last edited by d19dotca

        For context, this happened after a restore, but it's been running for the last hour or so now and still no change in the status codes for some of the mail domains.

        In the system logs, I see these... perhaps related? There's nothing in the actual mail container logs though, just the whole system.

        May 01 23:59:15 box:sysinfo/generic getServerIPv4: Error getting IP null
        May 01 23:59:15 box:sysinfo/generic getServerIPv4: Error getting IP null
        May 01 23:59:15 box:sysinfo/generic getServerIPv4: Error getting IP null
        May 01 23:59:15 box:sysinfo/generic getServerIPv4: Error getting IP null
        May 01 23:59:15 box:mail Ignored error - dns.ptr : Unable to detect IPv4. API server (ipv4.api.cloudron.io) unreachable
        

        --
        Dustin Dauncey
        www.d19.ca

        1 Reply Last reply Reply Quote 1
        • d19dotca
          d19dotca last edited by

          This seems like it has fixed itself, somehow. I think this can be marked solved, and I guess was more of a time thing. Would be good to know what causes that though if possible.

          --
          Dustin Dauncey
          www.d19.ca

          nebulon 1 Reply Last reply Reply Quote 1
          • nebulon
            nebulon Staff @d19dotca last edited by

            @d19dotca this indeed required a rate-limit fix and was deployed.

            d19dotca 1 Reply Last reply Reply Quote 4
            • Topic has been marked as a question  nebulon nebulon 
            • Topic has been marked as solved  nebulon nebulon 
            • d19dotca
              d19dotca @nebulon last edited by

              @nebulon Thanks! Question... how does the service it's hitting which you needed to raise the rate limit actually work in this situation? I ask because I'd have assumed the red dot only shows up if there's something in the Status tab that's wrong, so seeing those all be green yet the main dot on Mail page be red was alarming/concerning. I assume there should maybe be another fix to ensure those are consistently displayed? Or to allow for a sort of graphical pop-over if it's due to rate limiting in the future?

              --
              Dustin Dauncey
              www.d19.ca

              1 Reply Last reply Reply Quote 0
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