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  3. Contabo: New UK Region

Contabo: New UK Region

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    • marcusquinnM Offline
      marcusquinnM Offline
      marcusquinn
      wrote on last edited by
      #7

      I asked them if it's possible to move current VPS VMs to the UK region, the answer seems to be yes:

      Dear Marcus,

      Thank you very much for your reply.

      Moving your VPS to a different region is possible. Please find a full overview on the migration procedure in our documentation https://docs.contabo.com/docs/products/Cloud-VPS-and-VDS/migration/ .

      You can start the migration process at any time using your customer control panel at https://my.contabo.com/abos# by clicking on "Manage" right next to your VPS and by choosing the option "Move to other Region" there.

      --
      Best regards,

      Markus Heimerl
      Marketing Manager

      How nice was my reply?
      Awesome Nice Boo!

      Contabo GmbH
      Aschauer Straße 32a
      81549 München
      https://contabo.com?utm_source=support&utm_medium=email

      E-mail: support@contabo.com
      Tel.: +49 (0) 89 3564717 70
      Fax: +49 (0) 89 216 658 62

      Visit us on Facebook: http://www.facebook.com/contaboCom

      Amtsgericht München
      HRB 180722
      Authorized executives:
      Thomas Noglik & Thomas Schimmel

      Web Design https://www.evergreen.je
      Development https://brandlight.org
      Life https://marcusquinn.com

      1 Reply Last reply
      2
      • L Offline
        L Offline
        LeeW
        wrote on last edited by
        #8

        It is always good to have another UK provider at this pricing level, but all of the hosting forums I visit regularly have threads about Contabo and none of them are good.

        humptydumptyH 1 Reply Last reply
        1
        • L LeeW

          It is always good to have another UK provider at this pricing level, but all of the hosting forums I visit regularly have threads about Contabo and none of them are good.

          humptydumptyH Offline
          humptydumptyH Offline
          humptydumpty
          wrote on last edited by
          #9

          @LeeW I've had a hickup with downtime when I first signed up for a VPS with them but it's been running perfectly since. Do you remember what issues they ran into?

          L 1 Reply Last reply
          0
          • humptydumptyH humptydumpty

            @LeeW I've had a hickup with downtime when I first signed up for a VPS with them but it's been running perfectly since. Do you remember what issues they ran into?

            L Offline
            L Offline
            LeeW
            wrote on last edited by LeeW
            #10

            @humptydumpty - Various issues, performance, support mainly. I think a lot of the support issues are due to the fact they still manage all support by email, with no ticket system to properly manage them.

            One person signed up recently for the UK, and got set to EUR billing, he asked the same day of signup to change his billing to GBP, and they agreed to change it if he paid a $25 admin fee...

            Also, have you noticed that all their pricing is in EUR by default, makes sense given they are in Germany. But a €5.99 plan when the currency is changed to GBP becomes £6.99..

            humptydumptyH 1 Reply Last reply
            1
            • MooCloud_MattM Offline
              MooCloud_MattM Offline
              MooCloud_Matt
              wrote on last edited by
              #11

              We had in the past collocation to their datacenter and we got really big issue with there support and especially there networking, they didn't use at that time (2019ish) any software define networking so it was hard to understand some behavior, and customer support was not wall trained.

              Matteo. R.
              Founder and Tech-Support Manager.
              MooCloud MSP
              Swiss Managed Service Provider

              1 Reply Last reply
              1
              • L LeeW

                @humptydumpty - Various issues, performance, support mainly. I think a lot of the support issues are due to the fact they still manage all support by email, with no ticket system to properly manage them.

                One person signed up recently for the UK, and got set to EUR billing, he asked the same day of signup to change his billing to GBP, and they agreed to change it if he paid a $25 admin fee...

                Also, have you noticed that all their pricing is in EUR by default, makes sense given they are in Germany. But a €5.99 plan when the currency is changed to GBP becomes £6.99..

                humptydumptyH Offline
                humptydumptyH Offline
                humptydumpty
                wrote on last edited by
                #12

                @LeeW said in Contabo: New UK Region:

                Also, have you noticed that all their pricing is in EUR by default, makes sense given they are in Germany. But a €5.99 plan when the currency is changed to GBP becomes £6.99..

                It's the same thing for US customers. It shows $6.99 for the starting VPS. I think that's the conversion rate + a "foreign" transaction fee.

                @MooCloud_Matt I agree, my experience with their support has been off-putting but the pricing and overall performance of their VPS' is keeping me as a customer so far.

                L 1 Reply Last reply
                1
                • humptydumptyH humptydumpty

                  @LeeW said in Contabo: New UK Region:

                  Also, have you noticed that all their pricing is in EUR by default, makes sense given they are in Germany. But a €5.99 plan when the currency is changed to GBP becomes £6.99..

                  It's the same thing for US customers. It shows $6.99 for the starting VPS. I think that's the conversion rate + a "foreign" transaction fee.

                  @MooCloud_Matt I agree, my experience with their support has been off-putting but the pricing and overall performance of their VPS' is keeping me as a customer so far.

                  L Offline
                  L Offline
                  LeeW
                  wrote on last edited by
                  #13

                  @humptydumpty said in Contabo: New UK Region:

                  my experience with their support has been off-putting but the pricing and overall performance of their VPS' is keeping me as a customer so far.

                  And that for me at least is where I can't use a provider. Knowing their support isn't good and therefore hoping nothing goes wrong.

                  If you have the backups and time to move quickly should something go wrong then fair enough, I just don't want to want to be in that position.

                  humptydumptyH 1 Reply Last reply
                  0
                  • L LeeW

                    @humptydumpty said in Contabo: New UK Region:

                    my experience with their support has been off-putting but the pricing and overall performance of their VPS' is keeping me as a customer so far.

                    And that for me at least is where I can't use a provider. Knowing their support isn't good and therefore hoping nothing goes wrong.

                    If you have the backups and time to move quickly should something go wrong then fair enough, I just don't want to want to be in that position.

                    humptydumptyH Offline
                    humptydumptyH Offline
                    humptydumpty
                    wrote on last edited by
                    #14

                    @LeeW said in Contabo: New UK Region:

                    If you have the backups and time to move quickly

                    The power of Cloudron 🙂

                    L 1 Reply Last reply
                    0
                    • humptydumptyH humptydumpty

                      @LeeW said in Contabo: New UK Region:

                      If you have the backups and time to move quickly

                      The power of Cloudron 🙂

                      L Offline
                      L Offline
                      LeeW
                      wrote on last edited by
                      #15

                      @humptydumpty - Indeed, won't lie, despite my reservations I was considering giving them a go. Hetzner is fantastic, I would like a UK service though, it's where all my visitors are and I would just prefer being hosted in rather than outside of the UK.

                      humptydumptyH 1 Reply Last reply
                      0
                      • L LeeW

                        @humptydumpty - Indeed, won't lie, despite my reservations I was considering giving them a go. Hetzner is fantastic, I would like a UK service though, it's where all my visitors are and I would just prefer being hosted in rather than outside of the UK.

                        humptydumptyH Offline
                        humptydumptyH Offline
                        humptydumpty
                        wrote on last edited by
                        #16

                        @LeeW Hetzner and Netcup were next on my list but at that time they lacked a US server location which is why I went with Contabo. I spun up a Contabo VPS and ran a Cloudron on it as a test for a month. It worked fine so I moved my production server from DigitalOcean. I'm paying almost the same amount but I have MUCH more resources (especially RAM).

                        I feel I made the right choice by switching because if something does go bad provider wise, most likely it's network stuff that you can do nothing about but wait it out. Also, DigitalOcean' support takes just as long to respond. Having done an actual Cloudron migration, I'm less stressed about switching hosts if things do go south. The process was super easy and the only real "hassle" is the propagation time. Of course, this relies on you having S3 backups with a third party like Backblaze, etc..

                        L 1 Reply Last reply
                        2
                        • humptydumptyH humptydumpty

                          @LeeW Hetzner and Netcup were next on my list but at that time they lacked a US server location which is why I went with Contabo. I spun up a Contabo VPS and ran a Cloudron on it as a test for a month. It worked fine so I moved my production server from DigitalOcean. I'm paying almost the same amount but I have MUCH more resources (especially RAM).

                          I feel I made the right choice by switching because if something does go bad provider wise, most likely it's network stuff that you can do nothing about but wait it out. Also, DigitalOcean' support takes just as long to respond. Having done an actual Cloudron migration, I'm less stressed about switching hosts if things do go south. The process was super easy and the only real "hassle" is the propagation time. Of course, this relies on you having S3 backups with a third party like Backblaze, etc..

                          L Offline
                          L Offline
                          LeeW
                          wrote on last edited by
                          #17

                          @humptydumpty Maybe you're right. I may give them a go for a month and see what happens. Will decide tomorrow 🙂

                          marcusquinnM 1 Reply Last reply
                          0
                          • L LeeW

                            @humptydumpty Maybe you're right. I may give them a go for a month and see what happens. Will decide tomorrow 🙂

                            marcusquinnM Offline
                            marcusquinnM Offline
                            marcusquinn
                            wrote on last edited by
                            #18

                            @LeeW Been with them for a couple of years with no issues. The lowest price VPSs really will not be performant on any host though, so try to organise yourself to avoid the very smallest ones.

                            Web Design https://www.evergreen.je
                            Development https://brandlight.org
                            Life https://marcusquinn.com

                            1 Reply Last reply
                            1
                            • L Offline
                              L Offline
                              LeeW
                              wrote on last edited by
                              #19

                              So, I signed up for a VPS and went for the Medium VPS at 8.99 EUR to try it out. The performance was ok but I noted some initial lag on connect. I have a couple of UK VPS and one in Germany with Hetzner.

                              From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                              I opened a ticket and politely asked about this. I suspected it was routing, Portsmouth is not the hub of the UK from a connectivity viewpoint, I appreciate that but just wanted to get their thoughts on it.

                              The response I got back was "Suggest you look for another provider".

                              Ok then, cancelled.

                              marcusquinnM robiR 2 Replies Last reply
                              4
                              • L LeeW

                                So, I signed up for a VPS and went for the Medium VPS at 8.99 EUR to try it out. The performance was ok but I noted some initial lag on connect. I have a couple of UK VPS and one in Germany with Hetzner.

                                From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                                I opened a ticket and politely asked about this. I suspected it was routing, Portsmouth is not the hub of the UK from a connectivity viewpoint, I appreciate that but just wanted to get their thoughts on it.

                                The response I got back was "Suggest you look for another provider".

                                Ok then, cancelled.

                                marcusquinnM Offline
                                marcusquinnM Offline
                                marcusquinn
                                wrote on last edited by marcusquinn
                                #20

                                @LeeW You won't get comparable specs per £ with the big-brands, but I always found Upcloud to be very good in the premium market: https://upcloud.com/data-centres/#uk-lon1=

                                Otherwise there's a good hosting research rabbit-hole here: https://hostadvice.com/?server_location=GB

                                Web Design https://www.evergreen.je
                                Development https://brandlight.org
                                Life https://marcusquinn.com

                                L 1 Reply Last reply
                                1
                                • marcusquinnM marcusquinn

                                  @LeeW You won't get comparable specs per £ with the big-brands, but I always found Upcloud to be very good in the premium market: https://upcloud.com/data-centres/#uk-lon1=

                                  Otherwise there's a good hosting research rabbit-hole here: https://hostadvice.com/?server_location=GB

                                  L Offline
                                  L Offline
                                  LeeW
                                  wrote on last edited by
                                  #21

                                  @marcusquinn - I am fine with DO, Vultr and Hetzner to be honest. But when I saw a new UK location it was worth checking it out. The performance difference is night and day and clearly so is the support.

                                  I wouldn't even have minded if they just fobbed me off but to tell me just to walk if I wasn't happy, lol.

                                  marcusquinnM 1 Reply Last reply
                                  2
                                  • L LeeW

                                    @marcusquinn - I am fine with DO, Vultr and Hetzner to be honest. But when I saw a new UK location it was worth checking it out. The performance difference is night and day and clearly so is the support.

                                    I wouldn't even have minded if they just fobbed me off but to tell me just to walk if I wasn't happy, lol.

                                    marcusquinnM Offline
                                    marcusquinnM Offline
                                    marcusquinn
                                    wrote on last edited by
                                    #22

                                    @LeeW Top be fair to any provider offering anything priced in single digits, but they time they've paid staff to answer an email or two the cost of business exceeds the income. I think most provider's smallest instances are really loss-leader marketing.

                                    I kinda respect the honesty, as well as your voting with your time and doing the same.

                                    Best of luck, and let us know if you find anything else comparable.

                                    I'm in Jersey BTW, so 150 miles south of you. Island-wide fibre to home here, so I get used to 1ms pings to London/Paris and Gigabit speeds at home 🙂

                                    Web Design https://www.evergreen.je
                                    Development https://brandlight.org
                                    Life https://marcusquinn.com

                                    L 1 Reply Last reply
                                    1
                                    • marcusquinnM marcusquinn

                                      @LeeW Top be fair to any provider offering anything priced in single digits, but they time they've paid staff to answer an email or two the cost of business exceeds the income. I think most provider's smallest instances are really loss-leader marketing.

                                      I kinda respect the honesty, as well as your voting with your time and doing the same.

                                      Best of luck, and let us know if you find anything else comparable.

                                      I'm in Jersey BTW, so 150 miles south of you. Island-wide fibre to home here, so I get used to 1ms pings to London/Paris and Gigabit speeds at home 🙂

                                      L Offline
                                      L Offline
                                      LeeW
                                      wrote on last edited by
                                      #23

                                      @marcusquinn said in Contabo: New UK Region:

                                      Top be fair to any provider offering anything priced in single digits, but they time they've paid staff to answer an email or two the cost of business exceeds the income. I think most provider's smallest instances are really loss-leader marketing.

                                      Not relevant in relation to the issue though. Whether I pay 8 EUR or 80 EUR, it will not change the problem of an 80ms roundtrip, it will be the same for any service within that DC. It could be teething issues that will get better, either way, not my concern anymore.

                                      1 Reply Last reply
                                      1
                                      • L LeeW

                                        So, I signed up for a VPS and went for the Medium VPS at 8.99 EUR to try it out. The performance was ok but I noted some initial lag on connect. I have a couple of UK VPS and one in Germany with Hetzner.

                                        From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                                        I opened a ticket and politely asked about this. I suspected it was routing, Portsmouth is not the hub of the UK from a connectivity viewpoint, I appreciate that but just wanted to get their thoughts on it.

                                        The response I got back was "Suggest you look for another provider".

                                        Ok then, cancelled.

                                        robiR Offline
                                        robiR Offline
                                        robi
                                        wrote on last edited by
                                        #24

                                        @LeeW said in Contabo: New UK Region:

                                        From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                                        That would suggest they're doing some AS network tomfoolery and not actually having servers in the UK, just made to look like they are. Probably in FR.

                                        Conscious tech

                                        L MooCloud_MattM 2 Replies Last reply
                                        1
                                        • robiR robi

                                          @LeeW said in Contabo: New UK Region:

                                          From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                                          That would suggest they're doing some AS network tomfoolery and not actually having servers in the UK, just made to look like they are. Probably in FR.

                                          L Offline
                                          L Offline
                                          LeeW
                                          wrote on last edited by
                                          #25

                                          @robi - Definately in Portsmouth, it's a configuration issue that is the cause, I gave them a full trace log back to Portsmouth showing precisely where the issue is, just needed a little tweak and it would have largely been sorted. Hence my support ticket to nudge them, which they didn't appear to appreciate 🙂

                                          But regardless, whether you are paying 8 EUR for 6vCPU/8GB Ram or 27 EUR for 10vCPU/60GB Ram (lol) they are without doubt horribly oversold. Your mileage will vary. All about setting expectations and if you don't expect much then you won't be disappointed.

                                          Like I said before, 20ms to 80ms may not seem much in isolation but there are other factors which impact visitors inside/outside of the UK and so on. For most that don't do a lot of optimization, it is unlikely to be a noticeable difference. So if Contabo works for people, then it's good for what it is.

                                          1 Reply Last reply
                                          2
                                          • robiR robi

                                            @LeeW said in Contabo: New UK Region:

                                            From my UK location, when I ping my UK VPSs I get an average of 20ms, with Hetzner its 32ms. With Contabo it's 80ms. That might not seem significant but really it is for a UK visitor connecting to a UK server.

                                            That would suggest they're doing some AS network tomfoolery and not actually having servers in the UK, just made to look like they are. Probably in FR.

                                            MooCloud_MattM Offline
                                            MooCloud_MattM Offline
                                            MooCloud_Matt
                                            wrote on last edited by
                                            #26

                                            @robi they use 3°party datacenter outside Germany.
                                            And there networking infrastrutture was not good already in Germany, now for example don't specify how much bandwidth they have on 3° party location.
                                            So i would not trust them too much

                                            Matteo. R.
                                            Founder and Tech-Support Manager.
                                            MooCloud MSP
                                            Swiss Managed Service Provider

                                            doodlemania2D 1 Reply Last reply
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