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  3. External Error - message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103

External Error - message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103

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  • jordanurbsJ Offline
    jordanurbsJ Offline
    jordanurbs
    wrote on last edited by
    #1

    An old client's domain using Cloudflare recently switched over to their own hosting. I'm trying to uninstall their apps on Cloudron but keep getting this error... I've disabled email on the domain but can't remove the domain either.

    Any thoughts? I have no access to their Cloudflare or DNS.

    robiR girishG 2 Replies Last reply
    0
    • jordanurbsJ jordanurbs

      An old client's domain using Cloudflare recently switched over to their own hosting. I'm trying to uninstall their apps on Cloudron but keep getting this error... I've disabled email on the domain but can't remove the domain either.

      Any thoughts? I have no access to their Cloudflare or DNS.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #3

      @jordanurbs said in External Error - message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103:

      Any thoughts? I have no access to their Cloudflare or DNS.

      You can change the DNS provider to noop . Domains -> Select domain -> Change provider to noop. Then you can uninstall apps and remove the domain as well altogether.

      jordanurbsJ 1 Reply Last reply
      0
      • jordanurbsJ jordanurbs

        An old client's domain using Cloudflare recently switched over to their own hosting. I'm trying to uninstall their apps on Cloudron but keep getting this error... I've disabled email on the domain but can't remove the domain either.

        Any thoughts? I have no access to their Cloudflare or DNS.

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #2

        @jordanurbs go through ALL services that have been configured for their domain.

        If any exist, it can't be removed.

        Conscious tech

        1 Reply Last reply
        0
        • jordanurbsJ jordanurbs

          An old client's domain using Cloudflare recently switched over to their own hosting. I'm trying to uninstall their apps on Cloudron but keep getting this error... I've disabled email on the domain but can't remove the domain either.

          Any thoughts? I have no access to their Cloudflare or DNS.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          @jordanurbs said in External Error - message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103:

          Any thoughts? I have no access to their Cloudflare or DNS.

          You can change the DNS provider to noop . Domains -> Select domain -> Change provider to noop. Then you can uninstall apps and remove the domain as well altogether.

          jordanurbsJ 1 Reply Last reply
          0
          • girishG girish

            @jordanurbs said in External Error - message: Unknown X-Auth-Key or X-Auth-Email statusCode: 403 code:9103:

            Any thoughts? I have no access to their Cloudflare or DNS.

            You can change the DNS provider to noop . Domains -> Select domain -> Change provider to noop. Then you can uninstall apps and remove the domain as well altogether.

            jordanurbsJ Offline
            jordanurbsJ Offline
            jordanurbs
            wrote on last edited by
            #4

            @girish that did the trick, thank you

            1 Reply Last reply
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            • girishG girish has marked this topic as solved on
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