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Services Crash

Scheduled Pinned Locked Moved Solved Support
servicesunbound
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    • B Offline
      B Offline
      bcdodgeme
      wrote on last edited by girish
      #1

      On Sunday night, Cloudron tried to update and failed.
      Now I have lost access to my Mastodon and my PeerTube. The two things I can see are that "MongoDB" and "Postgresql" will not start.
      I have gone to my Digital Ocean control panel and tried to restart the whole thing a few times but makes no change. Anyone got any advice short of deleting it and restarting it all over again?

      nebulonN 1 Reply Last reply
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      • B bcdodgeme

        On Sunday night, Cloudron tried to update and failed.
        Now I have lost access to my Mastodon and my PeerTube. The two things I can see are that "MongoDB" and "Postgresql" will not start.
        I have gone to my Digital Ocean control panel and tried to restart the whole thing a few times but makes no change. Anyone got any advice short of deleting it and restarting it all over again?

        nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        @bcdodgeme do you see anything relevant in the logs, most lost are found in /home/yellowtent/platformdata/logs/

        Also check if the corresponding docker containers are up and running (they should be easily identifiable via their name)

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        • subvenS Offline
          subvenS Offline
          subven
          wrote on last edited by
          #3

          Can you please verify that you have enough disk space left?

          B 1 Reply Last reply
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          • nebulonN nebulon

            @bcdodgeme do you see anything relevant in the logs, most lost are found in /home/yellowtent/platformdata/logs/

            Also check if the corresponding docker containers are up and running (they should be easily identifiable via their name)

            B Offline
            B Offline
            bcdodgeme
            wrote on last edited by
            #4

            @nebulon The logs don't show anything special. And docker is running fine.

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            • subvenS subven

              Can you please verify that you have enough disk space left?

              B Offline
              B Offline
              bcdodgeme
              wrote on last edited by
              #5

              @subven I am not sure; it looks like I do. but just to be safe, I went to uninstall PeerTube (that would be the largest thing installed) and got the error "getaddrinfo EAI_AGAIN api.cloudron.io"

              girishG 1 Reply Last reply
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              • B bcdodgeme

                @subven I am not sure; it looks like I do. but just to be safe, I went to uninstall PeerTube (that would be the largest thing installed) and got the error "getaddrinfo EAI_AGAIN api.cloudron.io"

                girishG Do not disturb
                girishG Do not disturb
                girish
                Staff
                wrote on last edited by girish
                #6

                @bcdodgeme So, that's to do without the unbound service not being up. Can you try this - https://docs.cloudron.io/troubleshooting/#unbound ?

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                • girishG girish

                  @bcdodgeme So, that's to do without the unbound service not being up. Can you try this - https://docs.cloudron.io/troubleshooting/#unbound ?

                  B Offline
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                  bcdodgeme
                  wrote on last edited by
                  #7

                  @girish said in Services Crash:

                  https://docs.cloudron.io/troubleshooting/#unbound

                  That worked! Thank you. This is the second time the "unbound" went down. Last time I could manually restart it, but this time I had to go do it in the code line. Is this a normal thing?

                  nebulonN 1 Reply Last reply
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                  • nebulonN nebulon has marked this topic as solved on
                  • B bcdodgeme

                    @girish said in Services Crash:

                    https://docs.cloudron.io/troubleshooting/#unbound

                    That worked! Thank you. This is the second time the "unbound" went down. Last time I could manually restart it, but this time I had to go do it in the code line. Is this a normal thing?

                    nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #8

                    @bcdodgeme this usually only happens when the server runs out of disk space.

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