What do you use for a shared inbox

[privsec]

I am looking for a solution to create a shared inbox that several people will utilize.

It needs to have/provide IMAP.

Anyone have any suggestions?

[subven]

We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

[privsec]

@subven Which modules are worth it?

[jdaviescoates]

I've got an install of Freescout set-up but not really started using it.

One thing I do already do for shared access to a single email account is just to use built-in the Cloudron feature of being able to assign ownership of mailboxes to groups

So, e.g. I've got it set-up so that all the people in my better-media group can access the contact@bettermedia.uk email address.

See https://docs.cloudron.io/email/#add

[girish]

We use Freescout as well for all our support , for almost 4 years now. It's got some minor bugs but overall love it.

[p44]

@privsec Even if is not open source, try Missive: https://missiveapp.com/.

Let me know

[subven]

@privsec depends on your use case?

In general:

• Followers
• Global Mailbox
• Inbox
• Saved Replies (!)
• Tags (!)
• Workflows (!)

We also use:

• Ticket Number
• Sent Folder
• Mobile Notifications
• End-User Portal
• Customization & Rebranding

[privsec]

@p44 said in What do you use for a shared inbox:

@privsec Even if is not open source, try Missive: https://missiveapp.com/.

Let me know

Id rather not pay more for an application that Id hope would be accomplished within cloudron

[privsec]

@subven
Thank you, Ill review these.