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    What do you use for a shared inbox

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    • P
      privsec last edited by

      I am looking for a solution to create a shared inbox that several people will utilize.

      It needs to have/provide IMAP.

      Anyone have any suggestions?

      P 1 Reply Last reply Reply Quote 0
      • subven
        subven last edited by

        We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

        P 1 Reply Last reply Reply Quote 2
        • P
          privsec @subven last edited by

          @subven Which modules are worth it?

          subven 1 Reply Last reply Reply Quote 1
          • jdaviescoates
            jdaviescoates last edited by

            I've got an install of Freescout set-up but not really started using it.

            One thing I do already do for shared access to a single email account is just to use built-in the Cloudron feature of being able to assign ownership of mailboxes to groups

            So, e.g. I've got it set-up so that all the people in my better-media group can access the contact@bettermedia.uk email address.

            See https://docs.cloudron.io/email/#add

            I use Cloudron with Gandi & Hetzner

            1 Reply Last reply Reply Quote 0
            • girish
              girish Staff last edited by

              We use Freescout as well for all our support , for almost 4 years now. It's got some minor bugs but overall love it.

              1 Reply Last reply Reply Quote 2
              • Topic is now a regular thread  girish girish 
              • P
                p44 translator @privsec last edited by

                @privsec Even if is not open source, try Missive: https://missiveapp.com/.

                Let me know

                P 1 Reply Last reply Reply Quote 0
                • subven
                  subven @privsec last edited by

                  @privsec depends on your use case?

                  In general:

                  • Followers
                  • Global Mailbox
                  • Inbox
                  • Saved Replies (!)
                  • Tags (!)
                  • Workflows (!)

                  We also use:

                  • Ticket Number
                  • Sent Folder
                  • Mobile Notifications
                  • End-User Portal
                  • Customization & Rebranding
                  P 1 Reply Last reply Reply Quote 2
                  • P
                    privsec @p44 last edited by

                    @p44 said in What do you use for a shared inbox:

                    @privsec Even if is not open source, try Missive: https://missiveapp.com/.

                    Let me know

                    Id rather not pay more for an application that Id hope would be accomplished within cloudron

                    1 Reply Last reply Reply Quote 2
                    • P
                      privsec @subven last edited by

                      @subven
                      Thank you, Ill review these.

                      1 Reply Last reply Reply Quote 1
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