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Cloudron Forum

Apps | Demo | Docs | Install

What do you use for a shared inbox

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  • P Offline
    P Offline
    privsec
    wrote on last edited by
    #1

    I am looking for a solution to create a shared inbox that several people will utilize.

    It needs to have/provide IMAP.

    Anyone have any suggestions?

    P 1 Reply Last reply
    0
  • subvenS Offline
    subvenS Offline
    subven
    wrote on last edited by
    #2

    We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

    P 1 Reply Last reply
    2
  • P Offline
    P Offline
    privsec
    replied to subven on last edited by
    #3

    @subven Which modules are worth it?

    subvenS 1 Reply Last reply
    1
  • jdaviescoatesJ Offline
    jdaviescoatesJ Offline
    jdaviescoates
    wrote on last edited by
    #4

    I've got an install of Freescout set-up but not really started using it.

    One thing I do already do for shared access to a single email account is just to use built-in the Cloudron feature of being able to assign ownership of mailboxes to groups

    So, e.g. I've got it set-up so that all the people in my better-media group can access the contact@bettermedia.uk email address.

    See https://docs.cloudron.io/email/#add

    I use Cloudron with Gandi & Hetzner

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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #5

    We use Freescout as well for all our support , for almost 4 years now. It's got some minor bugs but overall love it.

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  • P Offline
    P Offline
    p44 translator
    replied to privsec on last edited by
    #6

    @privsec Even if is not open source, try Missive: https://missiveapp.com/.

    Let me know

    P 1 Reply Last reply
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  • subvenS Offline
    subvenS Offline
    subven
    replied to privsec on last edited by
    #7

    @privsec depends on your use case?

    In general:

    • Followers
    • Global Mailbox
    • Inbox
    • Saved Replies (!)
    • Tags (!)
    • Workflows (!)

    We also use:

    • Ticket Number
    • Sent Folder
    • Mobile Notifications
    • End-User Portal
    • Customization & Rebranding
    P 1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to p44 on last edited by
    #8

    @p44 said in What do you use for a shared inbox:

    @privsec Even if is not open source, try Missive: https://missiveapp.com/.

    Let me know

    Id rather not pay more for an application that Id hope would be accomplished within cloudron

    1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to subven on last edited by
    #9

    @subven
    Thank you, Ill review these.

    1 Reply Last reply
    1

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