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  3. What do you use for a shared inbox

What do you use for a shared inbox

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  • P Offline
    P Offline
    privsec
    wrote on last edited by
    #1

    I am looking for a solution to create a shared inbox that several people will utilize.

    It needs to have/provide IMAP.

    Anyone have any suggestions?

    P 1 Reply Last reply
    0
    • subvenS Offline
      subvenS Offline
      subven
      wrote on last edited by
      #2

      We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

      P 1 Reply Last reply
      2
      • subvenS subven

        We use Freescout with some payed modules. It's awesome and I never want to miss all the automation, tagging and structuring features it brings.

        P Offline
        P Offline
        privsec
        wrote on last edited by
        #3

        @subven Which modules are worth it?

        subvenS 1 Reply Last reply
        1
        • jdaviescoatesJ Offline
          jdaviescoatesJ Offline
          jdaviescoates
          wrote on last edited by
          #4

          I've got an install of Freescout set-up but not really started using it.

          One thing I do already do for shared access to a single email account is just to use built-in the Cloudron feature of being able to assign ownership of mailboxes to groups

          So, e.g. I've got it set-up so that all the people in my better-media group can access the contact@bettermedia.uk email address.

          See https://docs.cloudron.io/email/#add

          I use Cloudron with Gandi & Hetzner

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            We use Freescout as well for all our support , for almost 4 years now. It's got some minor bugs but overall love it.

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            • girishG girish marked this topic as a regular topic on
            • P privsec

              I am looking for a solution to create a shared inbox that several people will utilize.

              It needs to have/provide IMAP.

              Anyone have any suggestions?

              P Offline
              P Offline
              p44
              translator
              wrote on last edited by
              #6

              @privsec Even if is not open source, try Missive: https://missiveapp.com/.

              Let me know

              P 1 Reply Last reply
              0
              • P privsec

                @subven Which modules are worth it?

                subvenS Offline
                subvenS Offline
                subven
                wrote on last edited by
                #7

                @privsec depends on your use case?

                In general:

                • Followers
                • Global Mailbox
                • Inbox
                • Saved Replies (!)
                • Tags (!)
                • Workflows (!)

                We also use:

                • Ticket Number
                • Sent Folder
                • Mobile Notifications
                • End-User Portal
                • Customization & Rebranding
                P 1 Reply Last reply
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                • P p44

                  @privsec Even if is not open source, try Missive: https://missiveapp.com/.

                  Let me know

                  P Offline
                  P Offline
                  privsec
                  wrote on last edited by
                  #8

                  @p44 said in What do you use for a shared inbox:

                  @privsec Even if is not open source, try Missive: https://missiveapp.com/.

                  Let me know

                  Id rather not pay more for an application that Id hope would be accomplished within cloudron

                  1 Reply Last reply
                  2
                  • subvenS subven

                    @privsec depends on your use case?

                    In general:

                    • Followers
                    • Global Mailbox
                    • Inbox
                    • Saved Replies (!)
                    • Tags (!)
                    • Workflows (!)

                    We also use:

                    • Ticket Number
                    • Sent Folder
                    • Mobile Notifications
                    • End-User Portal
                    • Customization & Rebranding
                    P Offline
                    P Offline
                    privsec
                    wrote on last edited by
                    #9

                    @subven
                    Thank you, Ill review these.

                    1 Reply Last reply
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