App restore fails at 65% | Wordpress

[eddowding]

I'm trying to restore a wordpress site from a backup after a PHP upgrade fail went fatally wrong for some reason.

However even though I have set vm.overcommit_memory = 1 as advised in the logs it's still getting stuck at box:tasks update 5947: {"percent":65,"message":"Downloading 12992M@0MBps"}

(It's stupidly large because it has A LOT of photos.)

All advice, tips, and pointers gratefully received.

[jdaviescoates]

@eddowding have you also given the app loads of memory under Resources > Memory limit?

https://docs.cloudron.io/apps/#memory-limit

[eddowding]

@jdaviescoates about 40GB of it.. !

[jdaviescoates]

@eddowding said in App restore fails at 65% | Wordpress:

@jdaviescoates about 40GB of it.. !

Well, one would expect that to be plenty!

[privsec]

What do your services look like?
Any fail?

Have you tried rebooting the server itself?

[eddowding]

@privsec rebooted the server (no difference) and services all green and below or well below 50%

[eddowding]

When cloning the backup to a subdomain

[privsec]

@eddowding
What about your redis?

[eddowding]

@privsec also fine - I just didn't share since it leaked info.

[jdaviescoates]

@eddowding if you haven't already done so it sounds like perhaps it's time to email support@cloudron.io and maybe enable SSH access so @staff can have a look

[subven]

Hm this is a bit of a mystery. What backup provider/backend do you use? Do you use tgz or RSYNC? Can you monitor system ressources like RAM over SSH during the restore process?

The fact that the download stops smells like a rate limit from the backup storage but I'm a bit clueless on how to proceed from here.

What you actually can do: Download the backup config from your latest wordpress backup. Take a look at the path/dir at the backup destination. Log into your backup space and download this specific backup folder. Upload it somewhere else or mount it to your Cloudron. Go to your Wordpress app and import the backup manually from the new source.

[eddowding]

Increasing concurrency and memory, as suggested here, works:
https://forum.cloudron.io/topic/8219/backup-hangs/14

Found at Menu > Backups > Configure > Advanced.

Tip to @girish / dev team: adding in a note on the app > backups page would probably be very helpful.

Restore failing? Try [increasing memory and concurrency]