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Cloudron Forum

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  1. Cloudron Forum
  2. Feature Requests
  3. Support Troubleshooter - Level 1

Support Troubleshooter - Level 1

Scheduled Pinned Locked Moved Feature Requests
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  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #1

    By now @girish and @nebulon have logged into 100s of systems to look for whatever issue someone is having and there are a few patterns that emerge which can be automatically checked upon request from the support menu button before filing a support request.

    Maybe it does a general system check Level 1 report, such as are all services and DBs up and running? DNS, disk space, memory and perhaps more custom checks for any apps that the selection boxes are checked for.

    Would this speed up finding issues before they escalate?

    Even if it brings up a small TFAQ about the selected apps and provides some docs links, I'd think the answer is Yes.

    If it can also search for relevant forum posts, or they are tagged and linked, even better!

    How else would you improve the troubleshooting experience and minimize time to solutions by not needing support from the staff?

    Conscious tech

    KubernetesK 1 Reply Last reply
    5
    • robiR robi

      By now @girish and @nebulon have logged into 100s of systems to look for whatever issue someone is having and there are a few patterns that emerge which can be automatically checked upon request from the support menu button before filing a support request.

      Maybe it does a general system check Level 1 report, such as are all services and DBs up and running? DNS, disk space, memory and perhaps more custom checks for any apps that the selection boxes are checked for.

      Would this speed up finding issues before they escalate?

      Even if it brings up a small TFAQ about the selected apps and provides some docs links, I'd think the answer is Yes.

      If it can also search for relevant forum posts, or they are tagged and linked, even better!

      How else would you improve the troubleshooting experience and minimize time to solutions by not needing support from the staff?

      KubernetesK Offline
      KubernetesK Offline
      Kubernetes
      App Dev
      wrote on last edited by
      #2

      @robi Good idea, maybe some kind of system status report page would be a great thing - similar to what we see when we check the dns setup for email. But for the whole platform.

      robiR 1 Reply Last reply
      2
      • KubernetesK Kubernetes

        @robi Good idea, maybe some kind of system status report page would be a great thing - similar to what we see when we check the dns setup for email. But for the whole platform.

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #3

        @Kubernetes right, plus the output of all the common cli commands they do to get a feel for what's going on, yet all in one place.

        Conscious tech

        1 Reply Last reply
        2
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          This is what we do with cloudron-support - https://git.cloudron.io/cloudron/box/-/blob/master/scripts/cloudron-support . It runs a bunch of commands and uploads them to our paste server.

          robiR 1 Reply Last reply
          4
          • girishG girish

            This is what we do with cloudron-support - https://git.cloudron.io/cloudron/box/-/blob/master/scripts/cloudron-support . It runs a bunch of commands and uploads them to our paste server.

            robiR Offline
            robiR Offline
            robi
            wrote on last edited by
            #5

            @girish great, how do we display that for the user in a pretty way and maybe sort stuff that might be wrong at the top?

            Conscious tech

            girishG 1 Reply Last reply
            2
            • robiR robi

              @girish great, how do we display that for the user in a pretty way and maybe sort stuff that might be wrong at the top?

              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              @robi right.. this will take quite a bit of time/effort to make it a user-friendly tool.

              robiR 1 Reply Last reply
              0
              • girishG girish

                @robi right.. this will take quite a bit of time/effort to make it a user-friendly tool.

                robiR Offline
                robiR Offline
                robi
                wrote on last edited by
                #7

                @girish perhaps the community can chime in with formatting the output of the script and all you need to do is make a button display it.

                Conscious tech

                1 Reply Last reply
                1
                • necrevistonnezrN Offline
                  necrevistonnezrN Offline
                  necrevistonnezr
                  wrote on last edited by
                  #8

                  The first step was to make the tool actually known 🙂

                  robiR 1 Reply Last reply
                  2
                  • necrevistonnezrN necrevistonnezr

                    The first step was to make the tool actually known 🙂

                    robiR Offline
                    robiR Offline
                    robi
                    wrote on last edited by
                    #9

                    @necrevistonnezr said in Support Troubleshooter - Level 1:

                    The first step was to make the tool actually known 🙂

                    tada.wav

                    Conscious tech

                    1 Reply Last reply
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