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Cloudron Forum

Apps | Demo | Docs | Install

Support Troubleshooter - Level 1

Scheduled Pinned Locked Moved Feature Requests
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  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #1

    By now @girish and @nebulon have logged into 100s of systems to look for whatever issue someone is having and there are a few patterns that emerge which can be automatically checked upon request from the support menu button before filing a support request.

    Maybe it does a general system check Level 1 report, such as are all services and DBs up and running? DNS, disk space, memory and perhaps more custom checks for any apps that the selection boxes are checked for.

    Would this speed up finding issues before they escalate?

    Even if it brings up a small TFAQ about the selected apps and provides some docs links, I'd think the answer is Yes.

    If it can also search for relevant forum posts, or they are tagged and linked, even better!

    How else would you improve the troubleshooting experience and minimize time to solutions by not needing support from the staff?

    Life of sky tech

    KubernetesK 1 Reply Last reply
    5
  • KubernetesK Offline
    KubernetesK Offline
    Kubernetes App Dev
    replied to robi on last edited by
    #2

    @robi Good idea, maybe some kind of system status report page would be a great thing - similar to what we see when we check the dns setup for email. But for the whole platform.

    robiR 1 Reply Last reply
    2
  • robiR Offline
    robiR Offline
    robi
    replied to Kubernetes on last edited by
    #3

    @Kubernetes right, plus the output of all the common cli commands they do to get a feel for what's going on, yet all in one place.

    Life of sky tech

    1 Reply Last reply
    2
  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #4

    This is what we do with cloudron-support - https://git.cloudron.io/cloudron/box/-/blob/master/scripts/cloudron-support . It runs a bunch of commands and uploads them to our paste server.

    robiR 1 Reply Last reply
    4
  • robiR Offline
    robiR Offline
    robi
    replied to girish on last edited by
    #5

    @girish great, how do we display that for the user in a pretty way and maybe sort stuff that might be wrong at the top?

    Life of sky tech

    girishG 1 Reply Last reply
    2
  • girishG Offline
    girishG Offline
    girish Staff
    replied to robi on last edited by
    #6

    @robi right.. this will take quite a bit of time/effort to make it a user-friendly tool.

    robiR 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    replied to girish on last edited by
    #7

    @girish perhaps the community can chime in with formatting the output of the script and all you need to do is make a button display it.

    Life of sky tech

    1 Reply Last reply
    1
  • necrevistonnezrN Offline
    necrevistonnezrN Offline
    necrevistonnezr
    wrote on last edited by
    #8

    The first step was to make the tool actually known 🙂

    robiR 1 Reply Last reply
    2
  • robiR Offline
    robiR Offline
    robi
    replied to necrevistonnezr on last edited by
    #9

    @necrevistonnezr said in Support Troubleshooter - Level 1:

    The first step was to make the tool actually known 🙂

    tada.wav

    Life of sky tech

    1 Reply Last reply
    2

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