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  3. Can't Find "Remote support" setting

Can't Find "Remote support" setting

Scheduled Pinned Locked Moved Solved Support
supportssh
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    • ShaiS Offline
      ShaiS Offline
      Shai
      wrote on last edited by girish
      #1

      In the docs it says:

      To enable SSH access to your server for the Cloudron support team, 
      use the Enable SSH support access button in the Support view.
      

      I've looked through all the settings and I can't find the Remote Support section.

      Was it removed in an update?
      .
      As an alternative it says:

      
      cloudron-support --enable-ssh
      

      Where would I run that command?

      Thanks

      girishG 1 Reply Last reply
      0
      • ShaiS Shai

        In the docs it says:

        To enable SSH access to your server for the Cloudron support team, 
        use the Enable SSH support access button in the Support view.
        

        I've looked through all the settings and I can't find the Remote Support section.

        Was it removed in an update?
        .
        As an alternative it says:

        
        cloudron-support --enable-ssh
        

        Where would I run that command?

        Thanks

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @Shai said in Can't Find "Remote support" setting:

        Was it removed in an update?

        I hope not!

        5c1691d4-6d9f-4cc4-85e9-19843e0f8080-image.png Don't you see it in the Support view ?

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        1
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          If you don't see the Support section at all, it's maybe because you are an admin and not owner role in Cloudron?

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          • nebulonN nebulon marked this topic as a question on
          • ShaiS Offline
            ShaiS Offline
            Shai
            wrote on last edited by
            #4

            Yes, that was the problem. I was logged in under a second test user account that I had assigned admin role. Logged out and back in as my original cloudron owner account and all good on that front. Thanks.

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            • ShaiS Shai has marked this topic as solved on
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