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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Can't Find "Remote support" setting

Can't Find "Remote support" setting

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supportssh
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  • ShaiS Offline
    ShaiS Offline
    Shai
    wrote on last edited by girish
    #1

    In the docs it says:

    To enable SSH access to your server for the Cloudron support team, 
    use the Enable SSH support access button in the Support view.
    

    I've looked through all the settings and I can't find the Remote Support section.

    Was it removed in an update?
    .
    As an alternative it says:

    
    cloudron-support --enable-ssh
    

    Where would I run that command?

    Thanks

    girishG 1 Reply Last reply
    0
    • ShaiS Shai

      In the docs it says:

      To enable SSH access to your server for the Cloudron support team, 
      use the Enable SSH support access button in the Support view.
      

      I've looked through all the settings and I can't find the Remote Support section.

      Was it removed in an update?
      .
      As an alternative it says:

      
      cloudron-support --enable-ssh
      

      Where would I run that command?

      Thanks

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @Shai said in Can't Find "Remote support" setting:

      Was it removed in an update?

      I hope not!

      5c1691d4-6d9f-4cc4-85e9-19843e0f8080-image.png Don't you see it in the Support view ?

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      1
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        If you don't see the Support section at all, it's maybe because you are an admin and not owner role in Cloudron?

        1 Reply Last reply
        1
        • nebulonN nebulon marked this topic as a question on
        • ShaiS Offline
          ShaiS Offline
          Shai
          wrote on last edited by
          #4

          Yes, that was the problem. I was logged in under a second test user account that I had assigned admin role. Logged out and back in as my original cloudron owner account and all good on that front. Thanks.

          1 Reply Last reply
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          • ShaiS Shai has marked this topic as solved on

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