Cloudron Forum

@tomw Right, this is a bug for upstream osTicket . You can report them here - https://github.com/osTicket/osTicket/issues

@girish haha, yeah that's fair. Deleting backups is probably one of those tasks that should intentionally be difficult to do to avoid any issues (i.e. they need to delete the backups manually).

Only thing I can suggest maybe is a little icon designation either beside each of the backups that is past the retention policy (or part of a version upgrade backup) that explains it quickly and links to the docs or something, or maybe just one overall info button in the corner of the backups page or something. Not sure which is most feasible. I'll file a feature request formally for that though in a moment.

EDIT: I filed the feature request here: https://forum.cloudron.io/topic/4890/improve-the-backup-page-specifically-retention-related-items-to-explain-retention-policies-and-why-some-backups-exist-beyond-them

@tomw thanks for the update! I will make the default value higher in the next release.

This is both for retry when, for example the backup done prior to the update, fails temporarily, as well as if apps and platform gets updates, they lock each other so retries in not so busy times are an effective workaround.

Was going through my Open VPN development log (since I'm prepping to make this all a reality in 6.1) being all nostalgic and found out when I ran into this issue, what a funny coincidence: https://forum.cloudron.io/post/16266

@nebulon Thanks for the info! I hadn't realised that is how it is supposed to work.

I have Firefox set to clear cookies and site data on exit, so this explains why I see the message again even after logging in to NextCloud.

I will allow site data for my domain and that will solve the problem for me.

@subven Thank you! I had not seen those docs 😯

It turned out that the Docker image of Mattermost used PostgreSQL, whereas on Cloudron if I'm not mistaken MySQL is used.

I tried converting migrating the PostgreSQL database to MySQL but it was a bit of a headache, so I have gone down the conventional route of using Mattermost's bulk export/import.