Cloudron Forum

Onboarding is a standard part of life in most organizations. Cloudron should have something to offer in this space. Thanks for the suggestion.

Licence: GNU AGPL V3
Demo: https://inv.tux.pizza/watch?v=8fYpB8WTH2M&quality=dash
Docker: Yes
https://github.com/chiefonboarding/ChiefOnboarding/blob/0c0b6c80bbca67b66c05ee03a31faf6ed044e433/docs/deployment/docker.md?plain=1

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I would suggest this workflow:

have the volunteer form app sent to the freescout email address use this setting: manage > settings > general > emails to customers > conversation history > do not include previous messages use this setting: mailbox settings > edit mailbox > aliases > allow to reply from aliases (also, add all staff emails separated by a comma ex: user1@email.com,user2@email.com, etc.) in your user profile settings > see screenshot below for settings that I use. I get a copy of the emails on my phone so I can reply when I'm on the go.

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my customer don't see any ticket numbers and I can reply from my phone without having previous convos show up in the replies. I would recommend setting up an auto-reply in the mailbox settings, so customers know their message was received and when to expect a reply back.

@xboxhaxorz

Does Chatwoot have a setting to not mark fetched emails as read? If not, the only other solution I can think of is forwarding incoming emails in Gmail to another mailbox and having Chatwoot and Freescout fetch from separate mailboxes.

@girish said in New user emails dont work:

@xboxhaxorz cloudron only supports STARTTLS for relay. So, you have to use port 587 and not port 465 .

Great, its all working now

Thanks

@xboxhaxorz The default is

Username: admin@cloudron.local
Password: changeme123

You will find these instructions at:

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