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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Not receiving emails

Not receiving emails

Scheduled Pinned Locked Moved Solved Support
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  • V Offline
    V Offline
    vjvanjungg
    wrote on last edited by joseph
    #1

    Hello,

    I have tried all I could find on the forum:

    • Check port 25 (all ports are open by default)
    • Check DNS
    • Check SSL

    But still for some reason, incoming emails from external domains are not shown. Outgoing mails are working well , and mails from the same domain are okay. I have tried SnappyMail and the native iOS mail app.

    Please a clue to start debugging.

    Thanks.

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote on last edited by
      #2

      Hello @vjvanjungg
      Is there anything displayed in the Mail Status?

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      • robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #3

        Send yourself an email from gmail/yahoo/etc and see what error comes back.

        Conscious tech

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        • J Offline
          J Offline
          joseph
          Staff
          wrote on last edited by joseph
          #4

          @vjvanjungg not 100% sure but we got a similar report on Support and I replied there. The mail server is not responding after the initial SMTP EHLO. Can you check the raw mail server logs - https://docs.cloudron.io/email/#event-log ?

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          • J joseph has marked this topic as solved on

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