Not receiving emails

[vjvanjungg]

Hello,

I have tried all I could find on the forum:

• Check port 25 (all ports are open by default)
• Check DNS
• Check SSL

But still for some reason, incoming emails from external domains are not shown. Outgoing mails are working well , and mails from the same domain are okay. I have tried SnappyMail and the native iOS mail app.

Please a clue to start debugging.

Thanks.

[james]

Hello @vjvanjungg
Is there anything displayed in the Mail Status?

[robi]

Send yourself an email from gmail/yahoo/etc and see what error comes back.

[joseph]

@vjvanjungg not 100% sure but we got a similar report on Support and I replied there. The mail server is not responding after the initial SMTP EHLO. Can you check the raw mail server logs - https://docs.cloudron.io/email/#event-log ?