Hot take on upgrading and licensing

[3246]

Fun fact, it just set up a free license again o.O

I can't see an option to add this new cloudron to my existing license. Why is this so hard!

[joseph]

@3246 is the issue that the license is not getting attached to your server? If you have multiple servers with the same domain name , it can get confused . Can you send me the Cloudron Id on support@cloudron.io and I can take a look right away.

[3246]

Thanks @joseph, the domains are different: <servername>.bebraver.net if that makes sense?

[joseph]

@3246 did I get this right? you set up a subscription first at cloudron.io with name A. But later, you installed a new server with name B. Now, if you had set up the new server with the same name A, there is logic to attach any license automatically. But since the new server name is different, it is just put on the free plan.

Is it an option to change the dashboard domain of your new server as B? If so, you can do something like this:

• Delete the free server on cloudron.io
• Now on your Cloudron, you have to change the dashboard domain to A
• Then go to App Store view. It would have logged you out since you deleted the subscription in the first step. Relogin. It will get the license.

If it's not an option , then you have to write to us on support@cloudron.io , we have to switch the license here.

[joseph]

Sorry, to also explain what you should have done: Once you created a subscription, there is a cloudron-setup line in the cloudron.io UI - cloudron-setup --setup-token blah . If you run the setup script this way, the domain name can be anything. But, if you run the script without the setup token, then the domain name has to match. The App Store has no way of associating which server is which otherwise.

[3246]

@joseph said in Hot take on upgrading and licensing:

@3246 did I get this right? you set up a subscription first at cloudron.io with name A. But later, you installed a new server with name B. Now, if you had set up the new server with the same name A, there is logic to attach any license automatically. But since the new server name is different, it is just put on the free plan.

Sorry, what? My brain just tied itself in a knot

I created a new server A, logged in and upgraded from free to paid business license.

Then I set up a new server, installed Cloudron, logged in to .io and have no idea how to add the license I have to that new server. The business license covers three servers, so I want to attach it to two more servers.

What I did afterwards, was to reinstall the server and run cloudron-setup --setup-token <token>. However, it reinstalled Cloudron with the free license.

What's the correct way to provision a new, additional server and attach it to the business license?

[robi]

@3246 email support, they have to do it in the backend.

[scooke]

What the hot take here, exactly? Sure sounds frustrating for you but I don't see any controversial-type statements, opinions or declarations in the post. I mean, that's what "hot take" means - a controversial and often unpopular opinion or viewpoint.

[joseph]

@3246 said in Hot take on upgrading and licensing:

What's the correct way to provision a new, additional server and attach it to the business license?

This process is manual. You have to write to support@cloudron.io with the Cloudron ID and we attach the new server to the existing business license.

I have put in a note to dev team to put a note in the UI somewhere about this to save future users the trouble.

[3246]

Thank you, @joseph. I appreciate that and happy to play guineapig if it helps

Thanks for attaching my license. How can we let the old annual license expire now?

[nebulon]

We have purged that one now and refunded the remaining time on that one.