Restoring Backups fails

[joseph]

@dylightful the verification signature is now saved but there is no UI yet .

Can you check if you have a .backupinfo file next to your .tar.gz ? Inside .backupinfo there will be a sha256 checksum. Can you check if sha256 sum matches with the .tar.gz file ?

[p44]

@dylightfu That is the main problem.... the restoration, not the backup... Can you give us storage provider company name?

[dylightful]

@p44

It is to a self hosted SAN

[joseph]

@dylightful if there's a setup where we can debug, would be great since we are unable to reproduce it .

[p44]

@dylightful ok. it could be useful to follow @joseph advice, to try to reproduce issue...

I had the same problem with Hetzner Storage Box via CIFS mount...

[dylightful]

@p44 tried hetzner now too. Same issue - backups fine, unable to restore (20GB LAMP stack)

[p44]

@dylightful Please share logs or other infos with @joseph so we can finally understand what’s going on... this is a very important problem to understand ASAP. I had this problem too.

[dylightful]

This post is deleted!

[dylightful]

Log file for @joseph

It displays this error 3 times

Dec 16 00:01:24 box:backupformat/tgz Attempt 2 failed. Will retry: tarExtract pipeline error: invalid stored block lengths

After the 3rd time, it times out and fails with

Dec 16 00:01:49 box:apptask run: app error for state pending_restore: BoxError: tarExtract pipeline error: invalid stored block lengths at tarExtract (/home/yellowtent/box/src/backupformat/tgz.js:231:26) at process.processTicksAndRejections (node:internal/process/task_queues:105:5) at async /home/yellowtent/box/src/backupformat/tgz.js:252:9 at async promiseRetry (/home/yellowtent/box/src/promise-retry.js:17:20) at async Object.download (/home/yellowtent/box/src/backupformat/tgz.js:248:5) at async download (/home/yellowtent/box/src/backuptask.js:129:5) at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5) at async installCommand (/home/yellowtent/box/src/apptask.js:350:9) { reason: 'External Error', details: {} }
Dec 16 00:01:49 box:tasks setCompleted - 21001: {"result":null,"error":{"message":"tarExtract pipeline error: invalid stored block lengths","reason":"External Error"},"percent":100}
Dec 16 00:01:49 box:tasks updating task 21001 with: {"completed":true,"result":null,"error":{"message":"tarExtract pipeline error: invalid stored block lengths","reason":"External Error"},"percent":100}
Dec 16 00:01:49 box:taskworker Task took 57.836 seconds
Dec 16 00:01:49 BoxError: tarExtract pipeline error: invalid stored block lengths
Dec 16 00:01:49 at tarExtract (/home/yellowtent/box/src/backupformat/tgz.js:231:26)
Dec 16 00:01:49 at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
Dec 16 00:01:49 at async /home/yellowtent/box/src/backupformat/tgz.js:252:9
Dec 16 00:01:49 at async promiseRetry (/home/yellowtent/box/src/promise-retry.js:17:20)
Dec 16 00:01:49 at async Object.download (/home/yellowtent/box/src/backupformat/tgz.js:248:5)
Dec 16 00:01:49 at async download (/home/yellowtent/box/src/backuptask.js:129:5)
Dec 16 00:01:49 at async Object.downloadApp (/home/yellowtent/box/src/backuptask.js:169:5)
Dec 16 00:01:49 at async installCommand (/home/yellowtent/box/src/apptask.js:350:9)
Dec 16 00:01:49 Exiting with code 0

[girish]

@dylightful If we can have access to your setup, can you write to me at support@cloudron.io ? Would love to debug and figure out why it's failing . Is this reproducible easily - meaning if you take a backup and restore, it fails?